I was looking for some red sandals and couldn’t find any I liked. My brother, who lives in Spain, recommended PIKOLINOS, and I found a pair I loved. They arrived quickly, are well made and super comfo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have bought Pikolinos for years. Very good quality, stylish, and always comfortable. Always fast delivery too. Never had to return any, so cannot comment on that aspect. Wish Pikolinos would do mo... See more
I've purchased 3 pairs of pikolinos shoes - 2 pairs shoes a year ago, and 1 pair trainers about 4 months ago. Each pair cost £95-£115. The shoes have been worn infrequently over the year but the heels... See more
Company replied
I've been purchasing & wearing Pilolinos for years ever since I found a pair in a small shoe boutique in Virginia. Also purchased 2 pair of boots while on a trip to New Mexico. So glad I have the oppo... See more
Company details
Written by the company
Buy your shoes, boots and sandals directly from the Pikolinos online store. Free postage for dispatch and returns.
Contact info
Calle Galileo Galilei, 03203, Elche, Spain
- +34 900858989
- info@pikolinos.com
- www.pikolinos.com
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the boots were good, customer support no. Existent
The quality of the boots were good, once I had them stretched. Customer service support was non existent and there were no return instructions in the delivery box or contact or website information in case I needed to return the item.
8 December 2023
Unprompted review
My first pair of Pikolinos
My first pair of Pikolinos. I will be buying more! Due to an unforeseen circumstance, I wore them straight out of the box, and ended up being in them for the next 36 hours. I was more than impressed!!
7 November 2023
Unprompted review
BEWARE! 44 days and counting to receive a refund. Criminals.
Returned a pair of shoes 23/08/2023, received in their warehouse with delivery confirmation on the 29/08/2023. A month and a half on, and no refund. I called up their customer service on the 05/10/2023 and they assured me the money would be refunded in 3-4 working days. It is now the 12th of October, and no refund. Absolutely shocking, I do not recommend buying from this company as their customer service is appalling and clearly they like to mess their customers around. I have never EVER seen a refund take so long to come through, there is no reason for this. Extremely disappointed. BEWARE OF THIS COMPANY!
12 October 2023
Unprompted review
Reply from PIKOLINOS
Good morning,
We are deeply sorry for the delay in returning your money and also for the response.
After reviewing what happened, we can confirm that the refund was made to your account on 13 October. Paypal should confirm this shortly if it has not already done so.
We are sorry for all the inconvenience caused, however there was a technical error that we had to fix in order to be able to refund the money in your account that we could not solve quickly. We apologise again and please do not hesitate to contact us again if you have any further queries.
We wish you a happy day!
Very little choice of shoes
Very little choice of shoes. Went last week n for flat shoes, only had winter boots . Had to go elsewhere. Dissatisfied with the size of store especially being in the center of malaga.
26 September 2023
Unprompted review
Reply from PIKOLINOS
Dear customer,
Thank you very much for your interest in our products and for leaving an opinion.
We are very sorry that our Malaga shop has not fulfilled your expectations.
We will just want to let you know that you can buy every single item from our website catalogue through the shop, even though they do not have it there.
We will deliver it to the shop in 2 or 3 working days.
If you have any other queries, we’d be happy to help you at info@pikolinos.com
Have a great day!
Returned shoes, still awaiting refund 2 weeks later
Return reference: DC00541234P1
I returned a pair of shoes back to Pikolinos which were delivered back to them 2 weeks ago. I am yet to receive confirmation of processing of refund and am still awaiting refund. I have emailed them over 5 times since then but still await a response. I have now called them twice, once to be told that the refund would be processed today but then when I called again today they said they couldn't access the server to process my refund.
This company is totally hopeless with customer service and I will never purchase anything from again given the poor quality of service.
18 September 2023
Unprompted review
Reply from PIKOLINOS
Good morning!
We are deeply sorry for the inconvenience caused by the delay in your refund.
We're sorry to say that as you haven't attached your order number, it is not possible to check the status of your refund.
We are committed to providing a response within 24-48 hours of your enquiry and would be happy to assist you in resolving this.
Please write to info@pikolinos.com with your order details and we will get back to you as soon as possible.
Have a nice day!
Never get refund
I ordered a pair of shoes in May, then I got an email saying that the shoe is out of stock and they will refund me. But I never receive the refund. After more than 10 emails and phone it is still not solved. I warn people be careful of the customer service and watch out if you want to get refund. This is stealing money and not honest. I am very upset about it. And I will ask for legal approach to solve it.
8 May 2023
Unprompted review
Reply from PIKOLINOS
Good morning Julia,
We are deeply sorry for the inconvenience caused.
We have not been able to access or verify the information as we do not have an order number. At info@pikolinos.com we are happy to help you but if it is easier you can also contact us by phone on +34 96 606 13 99.
We would love to be able to put a smile back on your face and help you with this incident so that you can regain the confidence you had in us.
We look forward to hearing from you.
Have a nice day!
Fake site australia
28 July 2023
Unprompted review
Reply from PIKOLINOS
Hello Silva,
Thank you for taking the time to write us a review.
We’re sorry to inform you that Pikolinos has been suffering from a phishing attack by various fraudulent websites offering fake or non-existent Pikolinos products.
We would like to remind you please not to buy your Pikolinos from websites of dubious credibility in order to avoid fraud and scams. The official web is www.pikolinos.com
We apologise for the inconvenience.
Have a great day!
I love pikolinos - But look out for fake sites!!!
I love pikolinos, and have bought sneakers and sandals for the last 6 years. today I came upon a fake site with 50% discounts. they use the brand domain Pikolinos and add shoes in the local language and a local domain. I see other brands being victim of same fraud soo look out.
27 July 2023
Unprompted review
Reply from PIKOLINOS
Good afternoon Brita!
Thank you very much for taking the time to leave an opionion.
We are grateful to you that you are raising awareness of the phising attacks that Pikolinos and other brands are suffering on the internet.
Please let us know if we can help you in any way.
Have a great week!
Pikolinos that cannot be repaired
I have bought 4 pairs of Pikolinos. They made one casual pair which I liked a lot. Two years later I bought their 'updated' model of the same shoe, as well as 2 other models. Despite not much wear at all, within 2 years these were leaking badly. Even walking on damp pavements caused my socks to be soaking straight away. I discovered that there were slits in the soles. I then discovered on taking them to two cobblers that this latest model has been designed in such a way that they cannot be re-soled. I don't mind that in response to photos etc their eventual reply was 'out of warranty'. Fair enough (although I think they should be more serviceable than that). However why design shoes in this day and age when we are trying our best to get away from disposability that cannot be re-soled? Painstaking follow-up from me failed to elicit a satisfactory response. Their eventual reply was
"Good afternoon Keith!
Thank you very much for contacting us.
There are certain models that, due to the type of shape or various factors, make it impossible to fit a new sole.
If you have any further questions, we will be happy to help you.
We wish you a great day! "
As I say I don't think this is very good policy.....
27 July 2023
Unprompted review
Reply from PIKOLINOS
Dear Keith,
All of our products have a 3 year warranty if your shoes were bought after 01/01/2022 according to the European Consumer Law.
All our products undergo strict quality controls before they can be sold. The composition of our products and the rest of their characteristics comply with the regulations and standards required by ISO certifications.
We’re sorry again for any inconvenience this situation may have caused you and that our product did not meet your expectations.
Please let us know if we can help with any other query by sending an email to info@pikolinos.com
Have a great day!
Pikolinos Canada -pikolinosshoescanada…
Pikolinos Canada -pikolinosshoescanada is the website - is using
Pikolinos brand trademarks and apparently is a fake site. They took my payment and never sent the shoes. They have not responded to any requests for information about the order, and, astonishingly, PayPal has refused to do anything about it. This is not a good look for the Pikolinos brand.
5 May 2023
Unprompted review
Reply from PIKOLINOS
Dear Caroline,
We’re sorry to inform you that Pikolinos has been suffering from a phishing attack by various fraudulent websites offering fake or non-existent Pikolinos products. We would like to remind you please not to buy your Pikolinos from websites of dubious credibility in order to avoid fraud and scams.
At www.pikolinos.com you can find the entire original collection of our brand or, if you prefer, you can buy your Pikolinos from any of the multi-brand shoe shops listed in our store locator.
These scams take place through ad campaigns on Facebook and Instagram, where they offer our products at heavily discounted prices. These orders are never processed and the buyer risks their bank details being used for subsequent payments or transactions.
If you have been the victim of a scam of this kind involving Pikolinos, we recommend you contact your bank and, if appropriate, report the case to the relevant authorities.
The cybersecurity department of the Spanish National Police is working to take down all such fraudulent websites. If you have any doubts, please contact our Customer Experience team at info@pikolinos.com.
For our part, we regret this situation and please remember that we’re always at your disposal to answer any questions or help you make your purchase safely.
We apologise for the inconvenience.
Until they post on each shoe they…
Until they post on each shoe they feature on their website, the country they are made in, I will no longer purchase anymore of their shoes. I have three pair of Pikolinos all in size 45 along with a few pair of Ecco's. The last pair of Pikonlinos I purchased were 45 and I had to return them as they were too big. The replacement arrived the other day in size 44 which was better. Looked under the tongue of the shoe and printed in red was "Made in China". If I had known that I would have continued searching until I found a style made anywhere but China. If you are selling in the USA, you should abide by our rules, stating where the product was made.
30 May 2023
Unprompted review
Reply from PIKOLINOS
Thank you for contacting us.
All our products are designed in Spain. Our headquarters are located in Elche, Alicante, together with one of our production sites and our logistics centre, but since our products are sold in more than 65 countries and produced on such a large scale, we have factories in many countries around the world.
The manufacturing team and the quality department in Spain are located in each of our production sites, carrying out the appropriate quality controls to ensure that our finished products are always impeccable, regardless of the country where they are produced.
We’re a Spanish company that manufactures and sells internationally.
Please let us know if we can help with any other query.
Have a nice day!
2008 till 2023 the shoes still exists
I had bought 2 pair of Pikolinos in Hong Kong 2008. They are still intact and my favorite still an eye catcher. I did not pay attention to the name its just that today I saw the name and searched online and was happy that the brand still exists. Quality comfort and long lasting Pikolinos is an awesome reliable brand now will be shopping online.
26 May 2023
Unprompted review
Reply from PIKOLINOS
Dear customer,
We deeply appreciate your feedback on this platform.
Every day we receive messages and photos from all over the world from customers who are happy with Pikolinos. We are proud to know that we are part of your happiness, and we hope to continue going with you every step of the way and to walk every corner with you.
We wish you a happy day!
Phenomenal sandals.
Phenomenal sandals.
I sent back 4 different brands cause none of them were any good, all of them were more expensive than Pikolinos.
However, the pair I got from Pikolinos is absolutely perfect, soft, well-designed, and genius.
I went to their site and immediately bought more stuff.
Update after I got the second package: I ordered a leather backpack. It's made out of super soft leather, the details are perfect. Bonus points for the fact it's not made in China. Again, well-done team Pikolinos.
1 May 2023
Unprompted review
Reply from PIKOLINOS
Good morning!
First of all on behalf of the whole team we would like to thank you for your words.
We are proud to see how we make so many people happy through our products.
We would like to thank you for your words with a little something and for that we need you to send us an email to info@pikolinos.com.
We hope you enjoy your Pikolinos very much and we hope to see you again soon browsing pikolinos.com or walking around any of our shops.
Once again, thank you for making your mark on the world with Pikolinos.
Have a happy day
Happy I ordered 2 pairs of Pikolinos
I ordered two pair of leather shoes from Pikolinos. Before making the order final I checked Trustpilot and started worrying if it was save to do so. Decided to do it anyway and I am so glad I did. The quality of the shoes is great. Beautiful leather, true to size and finally shoes that aren’t too wide at the heel. It is clear a lot of attention has been given to making sure the shoes arrive safely and on time. Will order again.
30 April 2023
Unprompted review
Reply from PIKOLINOS
Good morning!
First of all we would like to thank you very much for your words and especially for giving us the opportunity and for having such a good shopping experience.
We are proud to see how we make so many people happy through the comfort of our products.
We would love to have a detail with you for the kindness of your words. Therefore we would need you to send us an email to info@pikolinos.com.
We hope you enjoy your Pikolinos very much and we hope to see you again soon browsing pikolinos.com or strolling around any of our shops.
Once again, thank you for making your mark on the world with Pikolinos.
Have a happy day
Customer Service doesn't stand by their poor quality shoes
I owned a pair of sandals from Pikolino where all of a sudden the outer soles were sticky to the touch and fractured off in pieces as I walked in them. They were past the warranty but I thought Pikolino would still stand by their product and make it right since I spent $102 on these shoes -- for sure they aren't supposed to have the outer soles crack off! I was given lip service only -- told it's past the warranty so there's nothing we can do. I asked if a manager would call me and the customer service representative said he would escalate it to that level -- for a manager to call. He encouraged me to send my photos and receipt to their customer service. Then when I did responded back right away, "Sorry past warranty!" And I have to say, it was really disappointing to see "Made in China" on such expensive shoes. I will not buy this brand anymore and I will tell people about my experience. All they had to do was make it right! But they chose not to.
27 April 2023
Unprompted review
Reply from PIKOLINOS
Good morning!
First of all we would like to apologize on behalf of the Customer Care team for your last purchase experience.
After reviewing your incident, indeed as we indicated by email, the warranty of the shoes is two years and the purchase was made in 2017, so due to the passage of time synthetic materials may have lost their properties.
All our products are designed in Spain. Our headquarters are located in Elche, Alicante, where one of our production centers and our logistics center is also located, but since we sell in more than 65 countries and the production of our products is very large, we have factories in many countries around the world. The manufacturing team and the quality department in Spain are located in each of our production centers, making the appropriate quality controls so that our final product is always impeccable, regardless of the country in which it was produced.
However, we confirm that a person in charge will call you in the next few days to answer your query as you requested. We would like to give you a more personalized attention and be able to address all your concerns and thus regain the confidence you had in Pikolinos. We want to see you smile again.
We wish you a happy week
My girlfriend purchased a pair of…
My girlfriend purchased a pair of Pikolino boots. Wore them twice and one of the heels disintegrated. At a closer look I see the heel are just plastic and hollow, wrapped in some kind of faux fabric to look like a stacked leather heel… Lol. These boots are about as cheaply made as you can get. I’ve read many of the reviews here and Pikolino reply. Don’t believe a word their customer service tells you. Pikolino is not a quality company and their products are cheap Chinese quality that is not warranted. My girlfriend has spent days contacting Pikolino customer service, she sent photos, supplied receipts and still no help. This will be her last Pikolino product she purchases. Just because a product is design somewhere doesn’t make it manufactured in that country. Do yourself a favor and don’t waste your money on this junk.
3 March 2023
Unprompted review
Reply from PIKOLINOS
Good Afternoon Keith,
Thank you for taking the time in leaving this review.
We are very sorry that you are having an issue that has been ongoing. We would like to look into this situation in more depth.
Nevertherless, we are unable to locate your file with just your Username on Trust Pilot. Could you please call us or contact us at info@pikolinos.com so we can help you further.
We take the production of our Pikolinos very seriously. Our customer service is one of the best in the sector as we always adapt to your needs with maximum flexibility. As a result of this, we have a huge fanbase of our brand as you can check in our facebook and instagram profiles.
We hope you contact us soon so we can hopefully solve this unfortunate situation.
Kind regards,
LOUSY PRODUCT and insulting customer service
I have been a customer for a few years and those boots are still lasting, Decided in January to purchase a new style of short boot as a birthday gift to me, 3 weeks later, ONE FOOT has soaked up all the rainwater on the street.
When I wrote to them about this, I was informed
"Also, many of our models have a system where the sole is sewn to the shoe, meaning that the leather doesn't lose its elasticity and moulds perfectly to the foot. HOWEVER, THIS DOES NOT MEAN THAT OUR PRODUCTS ARE SUTABLE TO WATER AND LIKE ANY PRODUCT MADE FROM NATURAL LEATHER, OUR SHOES ARE NOT COMPLETELY WATERPROOF'
Given that I purchased a boot, you would think that ONE would not soak up water like a sponge! and the other ONE stay dry.
Thinking that they may realise this is clearly a manufacturing issue as the other boot is fine. They would exchange the boots.
But No....
As a rule I don't buy expensive boots to soak up the street in a matter of weeks. So being told they wont replace but to keep me as a customer they offered a 10% discount
All I can say is lousy product, lousy customer services, a 10% discount equating to £15-£20 discount is an insult when you pay so much for boots that are clearly a faulty product, they say it is not faulty, when clearly it is as the other foot is fine!
So I now can only wear my BOOTS when days are DRY & SUNNY
WONT BE BUYING FROM THEM EVER AGAIN. suggest you look to another company to produce a product that is worth the money. then giving them your money. They have lost all faith with this existing customer. I certainly will not be recommending you.
13 March 2023
Unprompted review
Reply from PIKOLINOS
Dear customer,
Thank you for contacting us and for taking the time to leave this review.
We are very sorry for your trouble and for what happened to your Pikolinos.
Pikolinos uses 100% natural tanned leather, which means it is of very high quality and it makes our shoes very comfortable.
This kind of high quality not-treated leather is not suitable for water, as it is not manufactured with any synthetic material.
The fact that one of your shoes was more affected than the other could have been due to the presence of a small puddle or any other direct effect of water in only one of the shoes.
For this reason, we are afraid cannot accept your complaint, as the product does not present any defect attributable to the raw material or the manufacturing system.
If you like, you can take a look at our Sympatex product range on www.pikolinos.com. The models in this range are 100% waterproof and are designed to keep water out.
You can also use a waterproofing spray that we also sell in our online store.
Please let us know if we can help with any other query.
Have a great day!
Shoes paid for but not delivered
I ordered a pair of shoes from the Pikolinos web site on Feb. 4. They never arrived. I have had several "conversations" online with a customer service representative. She has been sympathetic but ineffective. In desperation, on Feb. 28 I filed a dispute with my credit card company seeking a refund of $191.70.
28 February 2023
Unprompted review
Reply from PIKOLINOS
Good morning!
We deeply regret what happened and the delay in the delivery of your order. We have checked that the order has been returned by the carrier and we will therefore proceed to instruct the bank to refund the amount to your account.
We are deeply sorry for the inconvenience this delay may have caused you and also that we did not respond to your query sooner.
Please do not hesitate to contact us again if you have any further queries.
Have a nice day!
Their website should definitely close
This company that has mostly 1 star review today filed a complaint against us for copyright infringement. I think that his behaviour is crazy. Probably their business is not going well and they are trying to search for money in other ways.
17 January 2023
Unprompted review
Reply from PIKOLINOS
Good morning,
We are sorry for the inconvenience caused.
We would like you to contact us at info@pikolinos.com to explain what happened so that we can help you.
We look forward to hearing from you.
Have a nice day!
Don't buy anything from Pikolinos! 2 orders weren't delivered. Money not returned!
I placed two orders 25 and 26/11/2022 from Piklinos and I was pretty sure it is UK store or at least they are sending parcels from UK warehouse. After I got tracking scans I realised that parcels are coming from Spain (there is no single wirs about this at Pikolinos web site), what means I'll need to pay import taxes. I got in touch with customer service and asked to cancel orders ans return parcels. Despite of this parcels were sent.
I refused to receive one of the parcels and there wasn't attempt to deliver 2nd parcel. After it has been done I got in touch with seller and asked to request to return my parcels and refund my money. They said they'll request this, but it was one month ago and tracking not showing that parcels are returning.
In addition to that seller told I need to wait until parcels will be received at their warehouse. And only after that they will refund my money.
As it already over a month since parcels supposed to be returned I got in touch with seller again and asked to refund my money asap. But since that time (2-3 weeks at this moment) seller not replying to my emails anymore and ignoring me completely.
18 January 2023
Unprompted review
Reply from PIKOLINOS
Good morning Irina,
Thank you for leaving us a review.
That amount that you see reflected in the price breakdown refers to the amount paid for VAT (spanish IVA). You don't have to worry because that amount is already included in the price of the item. The final price is all-inclusive. There are no Taxes to be paid in our orders sent to the UK.
The fact that you refused the parcel delayed the whole return process. Anyways, we have issued a refund in both orders before they got returned to us.
Do not hesitate to contact us again if you have any other questions.
Have a nice day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.