PIKOLINOS Reviews 

I have one pair of short boots and one pair of knee-high that I’ve had for about 3 years. I discovered the heels are hollow when they collapsed on both pair a couple years after purchase. I paid to replace them with solid heels. I’ve only worn the knee-high boots about 15 times in 4 years and yesterday the both soles cracked wide open! As others have mentioned, I expected good, lasting quality boots based on the company’s reputation and the pricing. Sadly mistaken and disappointed! I will not be purchasing this brand again.

Beautiful shoes, amazingly comfortable and excellent customer service!!!

I bought a pair their sneakers last year or so, very beautiful I must confess however, the sole quality is the lowest I have seen in a long while. After just a month of use, the sides of the sole have deeply faded/receded such that I feel ashamed wearing them lately so has become a liability since then. I feel like shoes of such price should have better soles, due to this I only buy caterpillar or timberland sneakers now, their soles are much tougher.

On December 12, 2022 I ordered shoes and a purse and a wallet. Watching tracking and it never left Miami, FLA after a label was created two days later. I finally called an agent, they said they would look into it. I kept emailing, waiting after they started an investigation with their shipping partner of choice UPS. I still waited. I emailed again. I got a response by email they were refunding me. I am waiting again, no refund. I am waiting. Yesterday Christmas Day I get a email saying case is resolved and closed. But it's not. Beware of this company. They have sat on $560 since Dec. 12, 2022. Hard to trust someone who can take your money instantly and you are waiting for a refund with no explanation where your package is or why.

At one time all my shoes/boots were Pikolinos but not so much now. The quality has certainly gone downhill. I do hope their move to China was a good move for the company as for customers it was the worst thing they could have done. We are still paying Pikolinos prices for a cheaper made version of their footwear. What a shame.
Thank you to Pikolinos for taking the time to answer my review. I certainly have to disagree with your statement below, your shoes are telling their own story. They are not of the same standard as previous years. Look at your reviews on here they are spelling it out for you.

I bought my first Pikolinos shoes this summer at the Shoe Market in Hingham , MA.
From the beginning the inserts of the shoes came off. Very disappointing. I will not recommend Pikolinos.
The price doesn’t reflect the quality.

Usually good quality shoes.
Just bought a pair , thought the leather was thin and the shoe was lighter than my existing pair I have had for two years.
Now made in China !! Stamped on the inside of the strap.
This is appalling I thought I was buying good quality Spanish leather shoes again .
Extremely disappointed.

A disaster! I bought an attractive, comfortable pair of Pikolinos shoes at a shoe store in Orléans France this summer (July 2022). Today I wore them for the first time and after 15 mins I noticed I was leaving a trail behind me. Thinking it was dirt I checked the soles and found they had totally disintegrated - you can actually see inside the heels which have collapsed. It's a pity I can't post a photo here. It is I repeat, a disaster.

I own 6 pairs of Pikolinos shoes and I wear them every day. I love them and have had no issues with the shoes whatsoever. They are well made and beautiful.
I get compliments all time on my Pikolinos shoes. I am looking to purchase another pair this month.

Brought some pikolinos ArtisAn boots less than two months ago, three weeks ago the detailing around the heel began to peel off. I took them back to the store I purchased them from and she suggested I may have got them wet and that it was my fault. She stated that she would need to send them away to be assessed. I'm disappointed that these $339 boots are apparently unable to meet the conditions of everyday wear over winter. I thought these were good quality boots? Was I wrong?

This is all you need to know. The shoes are ugly and uncomfortable.

Look at how bad the reviews are. As terrible as they are, these crappy shoes are also really expensive. Do not trust the friend who told you to buy them.

I made a purchase order on June 6th, and didnt receive any confirmation,

I had purchased two pairs of shoes from this company. Less than 3 weeks later they were discounted at least 30%. I inquired about getting a credit (not even a cash refund) as I truly like the shoes because of their comfort. They responded that is not their policy. I have never heard of a company that would not honor sale pricing within a months' time. Shame on them. I will no longer do business with them.

I love Pikolinos... I have 3 pair of the leather cut outs (i believe they are all from the Romana series) ... two sling back and one slip on...

The other day my foot kept slipping and I look and saw the rubber sole was literally disintegrating on both shoes... completely gone now! leaving a gaping opening and bare leather bottom. I was so surprised, looked at a pair of the sling backs and see it's about to happen to another pair.

They are a few years old, past the 2 year warrantee, but this shouldn't happen at any age. I keep my shoes in fine condition for YEARS. Yes, things can wear, but no like this.. not 'normal wear and tear'...

Will you stand by your product, Pikolinos???

Own three pair of Pikolinos men shoes. One pair showed signs of stitching working loose in a couple places. Sent pictures of the shoe problem areas. Pikolonos responded quickly and refunded my money. I only wanted the shoes stitching to be repaired. Couldn’t have ask for better service from them.

Reported a cracked sole in one shoe, supplied photos to show they were otherwise in very good condition. They do not want to even look at the problem and no local shoe repairer can help because of the way the shoe is constructed. Never came across a faulty shoe that the manufacturer wouldn’t even examine and that couldn’t be repaired anywhere else before. These are expensive shoes and should last more than a few wears.

I love these shoes and boots. I can count on them fitting me regardless of the style. I have boots, flats and loafers. The leather is soft and the shoe molds right to your foot. They have a great return policy. Yes they are a little more expensive than most shoes but they wear wonderfully and any cobbler can replace the heels when they wear down. I recommend them to everyone.

Poor materials and craftsmanship. Fist week I wore the boots had issues with the tabs that pull up the boot. Worn through the toe-box in less that one year. After contacting the manufacturer they did nothing to stand behind their product.

Impossible to return shoes which don't fit. I have now sent them back twice and both times the box has been returned to me. So angry as thats £60 wasted

I am living in Canada and sincerely hope that the main office can read this review and follow up with extremely poor customer service in Pikolinos Canada. You guys' can only take money but no service.
Here is my communication with Pikolinos Canada since August 10/2021:

Hello!
I am looking for support and help.
I would greatly appreciate it if someone could assist me.

I have been trying to reach you since August 10, but unfortunately, no one answers my email/messages and phone calls. This experience is highly frustrating.

To begin with, I ordered a pair of shoes called SALOU M9J SKU: M9J-4201SE-BRANDY-44-Men and paid $124.29 on July 25/2021 (order #000003266).

Unfortunately, these shoes were too big for my husband, and I asked for a refund. However, the refund was not approved due to 50% of the sale price. Your company offered me an exchange. One of your representatives from customer support, Jeny, explained that if I'd like to exchange an item for any reason, I may find another style that has my size available. I may first place a new order online then send you the new order number so you can also go ahead and process a free exchange label for me. So, on July 30/2021, I purchased the next pair of shoes: BRISTOL M8J SKU: BRISTOL M8J-3184-CUERO-43-Men, and paid $200.55 (order # 000003272).

However, there is still no refund for the first order ( #000003266) - $124.99. It means I paid $ 124.99 and $ 200.55. Could you please clarify?

Next, unfortunately, the new order # 000003272 was not as good as expected (and there are no complaints to your company). So, on August 10/2021, I sent another message to you and asked for the price adjustment (because within one week, the price dropped from -20% to -50%). However, my request was declined by your company. It is another frustrating experience.

Meanwhile, I also asked whether it could be possible to return my order 000003272 or receive a store credit.

You answered that if I would like to return the second-order #000003272, you can provide me with an RMA with a $9.99 return label fee.

Also, you can hold my funds for this refund until I find my preferred style online, but if not, I can let you know so you can process.

So, I replied to you on the same day on August 10, and asked how long I can keep my credit store/fund with you and whether I can do a complete return (full refund) for my order 000003272.

Since then, I have not heard from you — no refund for my first order #000003266 and no answer for my last communication from August 10.

Hopefully, this long story will have a happy end.

You stated that should I have any other questions, please don't hesitate to let you know; you're always here to help. Unfortunately, I cannot reach you over the phone, and now, there is no answer via email communication.

I sincerely hope that you can assist and help me with my situation.

I greatly appreciate your time and clearly understand how it is not easy for everyone during this pandemic.

Thank you,
Sincerely,
Olesya.