My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service.
I thought Pimlico Plumbers sent an outstanding guy that knew exactly what the problem was and acted accordingly.
Thank you.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your kind feedback.
We’re pleased to hear that the engineer was able to quickly identify the issue and deal with it effectively. It’s great to know you were happy with the service provided.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Pimlico plumbers
Pimlico plumbers
Lee and Tony changed my water heater within hours. Tested it and explained everything I needed to know. They were courteous and left the area clean. I would not hesitate to recommend this company.
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi John,
Thank you for your kind feedback.
We’re happy to hear that Lee and Tony were able to replace your water heater so quickly and took the time to test everything and explain the installation clearly. It’s also great to know they were courteous and left the area clean and tidy.
We appreciate your recommendation and will make sure your comments are passed on to both Lee and Tony.
Kind regards,
Pimlico Plumbers
We rang Pimlico plumbers as an…
We rang Pimlico plumbers as an emergency water leak had occurred, they sent out relevant drain specialist the same day and he then recommended that a plumber would come the next day and would also be needed to order and refit parts we needed to complete the job. it was a bit expensive as Plumber and Drain specialist needed separate payments for the work they did. Overall we are happy that there was a solution to the leak and repairs were done.
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave your feedback.
We’re happy we were able to respond quickly to your emergency and get the relevant specialists out on the same day to help resolve the leak. It’s good to hear the issue was identified and that the follow-up plumbing and repair works were completed to get things back in order.
We understand your comments regarding the overall cost and the separate visits, and we appreciate your honesty on this.
Most importantly, we’re glad the situation was resolved and everything was put right for you.
Kind regards,
Pimlico Plumbers
Chris West is an absolute pleasure to deal with....
Chris is an absolute pleasure to deal with, He gets straight to the task at hand with a 'nothing is a problem' attitude. His advice is genuine and his workmanship is exceptional.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jorge,
Thank you for your kind feedback.
We’re pleased to hear your positive comments about Chris. It’s great to know he approached the job with a helpful, can-do attitude, provided genuine advice, and delivered work to a high standard.
We’ll be sure to pass your feedback on to him.
Kind regards,
Pimlico Plumbers
Andrew was truly competent and professional
Andrew was prompt, quick to identify the problem and suggest solutions and effective in getting those problems resolved very quickly. He was also extremely kind and helpful.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jenny,
Thank you for your feedback.
We’re glad to hear that Andrew arrived promptly, quickly identified the issue, and was able to offer clear solutions and resolve the problem efficiently. It’s also great to know you found him kind and helpful throughout the visit.
We’ll make sure your comments are passed on to Andrew.
Kind regards,
Pimlico Plumbers
Very quick response to call - excellent repair by experienced plumber
Very quick response to call -booked an emergency plumber, who arrived within a couple of hours. The Plumber was well organised, thorough with a high standard of service. Equipped with suitable parts and had a very good set of tools ensuring the best repair was achieved.
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Annette,
Thank you for your kind feedback.
We’re happy to hear that we were able to respond quickly to your emergency call and that the plumber who attended provided a thorough, well-organised service. It’s great to know they arrived fully equipped and were able to complete a high-quality repair for you.
We appreciate you taking the time to share your positive experience.
Kind regards,
Pimlico Plumbers
Efficient courteous teams
I ring, a time is arranged and kept and if there are delays(once there was) the switchboard team are really good and quickly you get a call and a new time.
It’s pricey but you get what you pay for and I’ve been consistently impressed by the professional courteous people who come and solve problems at our property.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave such thoughtful feedback.
We’re pleased to hear that you’ve consistently experienced reliable appointments, clear communication from our switchboard team when delays have occurred, and professional, courteous engineers attending your property. It’s also great to know you feel the service delivers good value through the quality and efficiency of the work carried out.
We really appreciate your continued support and kind words.
Kind regards,
Pimlico Plumbers
Sean communicated clearly
Sean communicated clearly, was here on time, did the work quickly and helped us understand the issue.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your feedback.
We’re pleased to hear Sean arrived on time, communicated clearly, and carried out the work efficiently while helping you understand the issue. That’s exactly the standard we aim for, so it’s great to see this reflected in your experience.
We’ll be sure to pass your comments on to Sean.
Kind regards,
Pimlico Plumbers
Super communicator
Punctual and gave me a great explanation of the fault and what he was fixing.
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ann,
Thank you for your kind feedback.
We’re really pleased to hear you found the engineer punctual and that they took the time to clearly explain the fault and the repair work. We know how important clear communication is, so it’s great to hear this was your experience.
We’ll make sure your comments are passed on to the team
Kind regards,
Pimlico Plumbers
Called their service to have my boiler…
Called their service to have my boiler issue repaired. The engineer did just open the case, just had a visual check, gave me an inflated repair quote (no details of which part costs what etc.) and tried to push for a full boiler replacement. Was a complete waste of my money, unfortunately.
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mahmut,
We're sorry to hear about your experience and that you felt the visit did not provide the level of detail or clarity you were expecting.
We fully understand how frustrating it must have been to feel that the appointment did not resolve your issue and that the repair options were not clearly explained.
Following your feedback, this matter was fully investigated by our Customer Services team and in light of the circumstances, a refund was issued as a gesture of goodwill.
We’re sorry again that we didn’t get this right for you on this occasion, and appreciate you taking the time to let us know.
Kind regards,
Pimlico Plumbers
Really shocking service
Really shocking service. Be warned. Still waiting for a refund for services not provided three weeks ago, after they sent a guy to dispose of our fridge who did not know that you can’t saw a fridge in half without knowing how to carefully remove and dispose of the toxic refrigerant first. (Even though I had mentioned this multiple times on the phone and checked they would send someone appropriate). They actually sent two guys too - the first guy never turned up, the second guy a few days later was about to unsafe saw the fridge when I had to stop him. Was promised a refund that hasn’t arrived yet, and not yet had a response to my urgent email. If it doesn’t get sorted out soon k will be taking them to the small claims court. I’ll never use PP again.
2 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Francesca,
We are very sorry to read about your experience and understand your frustration regarding the appointment and the service provided.
We appreciate your concerns around the safe removal of the fridge and the disruption caused on the day.
For context, the booking was made for the dismantling and removal of a freestanding fridge freezer from a basement location, with notes recorded at the time confirming that the ceiling had been lowered post-installation, potentially requiring the unit to be broken down for removal. The booking also confirmed that two engineers would attend, and that while every effort would be made to carry out the removal, it was acknowledged that we cannot guarantee the method of dismantling or the use of specific tools, and that we do not hold a specialist refrigeration decommissioning licence.
On attendance, our engineer identified that the ceiling height restriction prevented safe removal of the unit without further intervention. During initial works, the engineer began cutting the unit but stopped immediately upon identifying that the refrigeration system had not been decommissioned and that there was a risk associated with refrigerant release. At that point, work was halted in order to ensure safety, as further dismantling would require the system to be professionally de-gassed before removal could continue.
We are sorry for the inconvenience this caused on the day.
Having reviewed the matter, we can confirm that a refund was processed on Thursday 7 May. If this has not yet reached you, please contact our Customer Services team directly so we can urgently investigate this with our accounts department and ensure it is resolved without delay.
Kind regards,
Pimlico Plumbers
£400 part charge
Pimlico fixed our problem but charged us £400 for a part we don’t have. We’ve called and texted multiple times to either get a refund or have the part returned and Pimlico have never replied. It’s now been over 6 months and we’re still waiting for our £400.
[Editing to respond - we’ve called and texted to alert them to the issue and we have proof of that from call logs on our phones and text chat. The fact they are saying they were not made aware of the issue “before I posted the review” is not correct. They also don’t have any of our details to know how to look into this, so do not believe they will take any action.”
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Olivia,
Thank you for your further response, and we sincerely apologise for the frustration this matter has caused.
To clarify, whilst you advised that attempts had previously been made to raise the issue, the matter had not been escalated to our Customer Services team for formal investigation. As soon as the review brought this to our attention, a complaint was immediately raised internally and a member of our Customer Services team contacted you the very same day.
We apologise for the time taken to address your concerns and appreciate how disappointing this has been. Please be assured that your case is now being treated as a high priority, and we are actively working through the details with you directly in order to reach a resolution as quickly as possible.
Thank you for your patience whilst we complete our investigation.
Kind regards,
Pimlico Plumbers
Hi Olivia,
We’re sorry to hear about your experience and completely understand your frustration.
At the time of your review, our Customer Services team had not been made aware of the situation regarding the disputed part charge. We have now raised a formal enquiry internally so the matter can be fully investigated as a priority.
Please expect a call or email from our Customer Services team shortly, as we want to get this resolved for you as quickly as possible. Thank you for bringing this to our attention.
Kind regards,
Pimlico Plumbers
Poor Workmanship and Poor Complaint Handling
Do Not Recommend - Be Warned!
I booked Pimlico to replace the hot water cartridge for my shower. A plumber attended the same day, turned off the water supply, and removed both the temperature control and the water on/off knobs. He then advised that if the cartridge did not reconnect correctly, he would not be able to restore the water supply. He recommended leaving it as it was and said there would be no charge for the call-out. He then left.
After he had gone, I noticed that the water on/off knob had not been refitted properly, as it was misaligned, and the hot water control was spinning all the way around. I contacted the company that same evening and was told that no one could attend until Monday.
On Monday, another engineer attended and confirmed that the knob had not been fitted correctly and should not have been left spinning freely. He refitted it. He also found that the on/off knob had been jammed, which meant he could not remove it.
I then made a complaint to the customer service team and received an automatic reply stating that I would receive a response within two working days. I did not receive a response in that time. When I called to follow up, I was told that I could not speak to the team directly and that they would contact me by email.
Since then, I have received several emails from the customer service. They have not accepted responsibility for the issues identified during the visit, and I have been charged for the initial call-out (that the engineer told me there would be NO charge as he had not carried out the work).
Based on my experience, I would not use this company again and would strongly advise others to proceed with caution. Record all your communications with them, and take a video prior to them starting work.
8 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Suri,
Thank you for taking the time to leave your feedback.
Unfortunately, we have been unable to locate the job in question by the username provided on this review. We have reached out via Trustpilot requesting further details so that we can fully review the matter and investigate the concerns raised; however, we have not received a response to our request.
As we have not been provided with sufficient information to identify the booking or review the history of the matter, we are unable to fairly comment on the points raised within this review at this time.
We remain happy to investigate further should you wish to provide the relevant job details directly to us.
Kind regards,
Pimlico Plumbers
A really tricky shower was…
A really tricky shower was problem-solved with great care and skill
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Julie,
Thank you for your kind feedback. We’re pleased to hear that the tricky shower issue was resolved with such care and skill.
Our engineers take great pride in problem-solving even the most challenging jobs, so it’s wonderful to know you were pleased with the service provided.
Thank you for choosing Pimlico Plumbers, we really appreciate your support.
Kind regards,
Pimlico Plumbers
£156 for an "I don't know" and a £1,500 sales pitch. Avoid.
I chose Pimlico Plumbers because of their stellar brand reputation, expecting a premium level of problem-solving expertise. Unfortunately, I was left feeling completely fleeced by a business model that seemingly rewards inconclusive results over actual service.
I paid a £156 upfront attendance fee for an engineer to investigate a leak coming from a concealed toilet cistern. The engineer arrived, looked at the setup, and concluded in his official report that the exact source of the leak "cannot currently be confirmed" due to restricted access. Rather than conducting a meaningful investigation, he simply used his time to write up two astronomical fixed-price quotes to completely dismantle or replace the system, ranging from £830 to over £1,532.
Unwilling to accept an expensive guess, I hired a local independent plumber. Working under the exact same property constraints, he successfully accessed the unit, immediately identified the source of the leak, and completely repaired it for £380 + VAT.
When I contacted Pimlico's customer service manager with the proof that the issue was easily fixable, they flatly refused a refund. They claimed that their engineer failing to find the leak was actually a "cautious diagnostic approach" and that providing a text-book corporate deflection constituted a completed service.
Paying a premium brand £156 just to be told they don't know where a leak is—while any competent local professional can locate and fix it cleanly for a fraction of their proposed cost—is an absolute failure of service. I am now recovering the funds via a Section 75 dispute through American Express. Save your money and hire a local independent trade professional instead.
14 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rishin,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience.
Our engineer attended your property to investigate a leak from a concealed cistern and carried out an on-site assessment based on the access restrictions and condition of the existing installation. During the visit, it was identified that the concealed cistern appeared old and brittle, and that further intrusive works would be required to safely gain full access and conclusively identify the source of the leak without risking additional damage.
As outlined in the report provided at the time, two repair options were quoted based on the likely scope of works required following further investigation. These included removal of the wall-hung WC, access to the concealed cistern, testing, replacement of associated components, and reinstatement. The attendance fee covered the engineer’s time on site, investigation, assessment, and professional advice, which were all carried out in line with the appointment booked and agreed terms.
We appreciate that you later chose to proceed with another contractor and that they were able to complete works at a lower cost. However, differing approaches, pricing structures, and risk assessments between contractors do not invalidate the assessment provided during our attendance.
While we understand this was not the outcome you were hoping for, we do reject the suggestion that no service was provided. We always aim to act responsibly and transparently when assessing concealed plumbing systems, particularly where there is a risk of causing further damage during investigation works.
We are sorry that on this occasion we did not meet your expectations and thank you for your feedback.
Kind regards,
Pimlico Plumbers
Pimlico engineers great but follow up poor
I had a site visit on Wednesday 6 May which went very well, the engineer Anthony discovered a problem with my water meter. I then waited for the report and photos which I was promised by email. The report arrived 9 days later following 3 phone calls and I am still waiting for the meter video and photo to be sent by email 13 days after visit. Engineers are good but office very poor.
6 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Amanda,
Thank you for your feedback. We’re pleased to hear that Anthony’s visit went well and that he was able to identify the issue with your water meter.
However, we’re sorry to hear that the follow-up communication and delay in receiving the requested report, photos, and video did not meet expectations. We understand how frustrating this must have been, especially after having to make several follow-up calls.
We have now contacted the engineer directly and can confirm that the photos and videos are being sent to you right now.
Your comments regarding the support and communication have been noted and will be reviewed internally, as we always aim to provide a high standard of service from start to finish.
Thank you again for taking the time to share your experience.
Kind regards,
Pimlico Plumbers
For drainage issues, Lucas is your man!
We had an excellent experience with Lucas, the drainage technician, who was very personable, professional and got our issue resolved in as short a timeframe as I could have hoped for.
15 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Stephen,
Thank you for your fantastic feedback. We’re pleased to hear that Lucas provided such a professional and personable service and was able to resolve your drainage issue so efficiently.
We’ll be sure to pass your kind comments on to Lucas, he’ll really appreciate them.
Thank you again for taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Tom Schumann handled the pre-arrival…
Tom Schumann handled the pre-arrival communication clearly, giving ETA and checking for the set up to make sure he comes here prepare. On-site, he explains clearly what he is doing, what is required and what is not required. Carried out a thorough annual inspection.
15 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your wonderful feedback.
We’re happy to hear that Tom provided clear communication before arrival and kept you fully informed throughout the visit.
It’s great to know that his professionalism, thorough approach, and clear explanations made the annual inspection a positive experience. We’ll be sure to pass your kind comments on to Tom, he’ll really appreciate them.
Kind regards,
Pimlico Plumbers
terribly expensive
terribly expensive. i call them for a simple problem, changing a heating control panel. They said it could be fix easily and i should pay £130 for someone to come. The guy ended up staying 6h to find all sort of trivial things and creating new issues, I ended up paying over £1,000... and he left with new issues to fix. They told me i should change my boiler, not because there is any issue with it, just because it's old. They quoted £6.9k to change it, while i paid £3.9k for it 4 years ago.
15 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Giraud,
We’re sorry to hear that you were unhappy with the cost and overall experience.
Although the initial issue reported was with the heating controls, our engineer’s investigation identified multiple faults within the system, including a faulty programmer, a failed hot water zone valve, leaking components, and additional safety and maintenance concerns relating to the boiler and associated pipework. The engineer discussed these findings with you throughout the visit and carried out the agreed repairs to restore the system to working order.
As noted during attendance, some additional issues only became apparent during draining, refilling, and testing of the heating system. These were addressed where possible on the day, and any remaining recommendations were clearly advised. The recommendation to consider boiler replacement was based on the appliance’s age, overall condition, and signs of multiple component failures, rather than simply its age alone. This was provided as advice for long-term reliability, not as an obligation.
We do appreciate your feedback regarding pricing and understand that unexpected repair costs can be frustrating. If you would like to discuss this matter further, please reach out to our Customer Services team and we can walk you through the assessment carried out on the day and the recommendations in detail.
Kind regards,
Pimlico Plumbers
Leaving everything as found but fixed!
Great response time-few hours after my call!
Very friendly and knowledgeable on possible solutions to the issue. Work completed in a timely manner, leaving everything as found but fixed!
15 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your fantastic feedback. We’re pleased to hear you were happy with the quick response time and the friendly, knowledgeable service provided.
It’s great to know the work was completed efficiently and that everything was left just as it was found, only fixed! We really appreciate your kind comments and look forward to helping you again whenever needed.
Kind regards,
Pimlico Plumbers
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