My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more
Company replied
Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more
Company replied
I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more
Company replied
Company details
About Pimlico Plumbers
Written by the company
We're London's No1 - improving and maintaining properties for over 45 years
Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.
Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.
If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.
LEARN MOREPimlico Plumbers Details
Written by the company
- GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE
- Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.
Contact info
1 Sail Street, SE11 6NQ, London, United Kingdom
- 02079288888
- enquiries@pimlicoplumbers.com
- www.pimlicoplumbers.com
4.4
Excellent
12k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, friendly and efficient, big thank you
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Christopher,
Thank you for your wonderful feedback. We are happy to hear that you received great customer service and found our team friendly and efficient. Your kind words will be shared with the team, and we truly appreciate you taking the time to leave a review.
Kind regards,
Pimlico Plumbers
Excellent efficient service.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jamal,
Thank you for your kind feedback. We are happy to hear that you found our service to be excellent and efficient. Providing a high standard of service is very important to us, and we appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Expensive but worth it.
22 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Howard,
Thank you for your feedback. We appreciate your comments and are pleased to hear that you felt the service provided was worth it. We always strive to deliver a high standard of workmanship and customer service, and your support means a great deal to us.
Kind regards,
Pimlico Plumbers
Disingenuous, dishonest and totally inadequate
I would give zero stars if possible because my appliance still is not fixed. I do have to say that the call handlers are very friendly and try to be helpful but their charging policy is not fit for purpose. However as a single teacher who cannot take time off to wait for an engineer I previously found them convenient and flexible for central heating issues. However I booked ( an expensive) visit with a washing machine engineer because my machine was leaking. He made a cursory inspection, did not listen to any of my concerns and said bar tightening the seal for the pump found nothing wrong. My washing machine is still leaking and I have only been able to do very small short washes to minimise the escape of water. When I called Pimlico today the plumber responded that it must be another issue that had occurred since his visit as he found nothing wrong. Pimlico said the only service they could offer me was an assessment of the work done ( which evidently was non existent) and if they felt their work was satisfactory and that the leaking was a ‘new issue’ they would have to charge me for another visit. This is the second time in a year where Pimlico have asked me to pay an additional charge because the issue was not fixed on the first visit. Their guarantee of work done is not fit for purpose and one wonders whether first visits are encourage to be cursory so that new charges can be added. I obviously told Pimlico that I was not prepared to take the risk of another charge, bearing in mind that the engineer was so unsatisfactory. I have asked another company to come and look but quite frankly I am at the point where it might just be easier to order a new washing machine ( despite the current one being less than 4 years old and an expensive brand). I am totally disgusted with Pimlico Plumbers and their disingenuous engineers.
22 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
We are very sorry to read about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, particularly given the inconvenience caused and your concerns regarding the service provided.
Unfortunately, we have been unable to locate the details of this job using the username provided on the review. We have also requested further information through Trustpilot but, to date, have not received a response.
We would appreciate the opportunity to investigate this matter fully, address your concerns as a priority, and work towards a resolution. Please contact our Customer Services team directly with your job reference number and contact details so that we can review this urgently for you.
Kind regards,
Pimlico Plumbers
Quick response and helped with sorting…
Quick response and helped with sorting the blockage
22 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Charles,
Thank you for your feedback.
We’re pleased to hear you were happy with the quick response and that we were able to help resolve the blockage efficiently.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Great skilled work application
Great skilled work application, along with a friendly face and demeanour
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Seiriol,
Thank you for your lovely feedback.
We’re happy to hear you were pleased with the skilled workmanship provided, along with the friendly and professional service received. We will be sure to pass your comments on to the team
We really appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Fast & Efficient
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Steve,
Thank you for taking the time to share your positive experience and the 5-star review
Kind regards,
Pimlico Plumbers
Simon’s communication and workmanship…
Simon’s communication and workmanship plus being able to solve problems was first class. Highly recommend his ability
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mark,
Thank you for your kind feedback.
We’re really pleased to hear Simon’s communication, workmanship, and problem-solving were all first class during the visit. It’s great to know you were so happy with the service provided.
We appreciate your recommendation and will pass your comments on to Simon.
Kind regards,
Pimlico Plumbers
I was very impressed the booking…
I was very impressed the booking process was easy and the person who I spoke to was very polite. Everything was done at a fast pace. Mitchell who came out to the site was very polite and efficient with his work. Would definitely recommend
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Rupa,
Thank you for your kind feedback.
We’re pleased to hear you found the booking process easy and that our team member you spoke with was polite and helpful. It’s also great to know Mitchell attended promptly and carried out the work efficiently and professionally.
We appreciate your recommendation and will make sure your comments are passed on to Mitchell and the team.
Kind regards,
Pimlico Plumbers
Outstanding service.
I thought Pimlico Plumbers sent an outstanding guy that knew exactly what the problem was and acted accordingly.
Thank you.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your kind feedback.
We’re pleased to hear that the engineer was able to quickly identify the issue and deal with it effectively. It’s great to know you were happy with the service provided.
We appreciate you taking the time to share your experience.
Kind regards,
Pimlico Plumbers
Pimlico plumbers
Pimlico plumbers
Lee and Tony changed my water heater within hours. Tested it and explained everything I needed to know. They were courteous and left the area clean. I would not hesitate to recommend this company.
21 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi John,
Thank you for your kind feedback.
We’re happy to hear that Lee and Tony were able to replace your water heater so quickly and took the time to test everything and explain the installation clearly. It’s also great to know they were courteous and left the area clean and tidy.
We appreciate your recommendation and will make sure your comments are passed on to both Lee and Tony.
Kind regards,
Pimlico Plumbers
We rang Pimlico plumbers as an…
We rang Pimlico plumbers as an emergency water leak had occurred, they sent out relevant drain specialist the same day and he then recommended that a plumber would come the next day and would also be needed to order and refit parts we needed to complete the job. it was a bit expensive as Plumber and Drain specialist needed separate payments for the work they did. Overall we are happy that there was a solution to the leak and repairs were done.
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave your feedback.
We’re happy we were able to respond quickly to your emergency and get the relevant specialists out on the same day to help resolve the leak. It’s good to hear the issue was identified and that the follow-up plumbing and repair works were completed to get things back in order.
We understand your comments regarding the overall cost and the separate visits, and we appreciate your honesty on this.
Most importantly, we’re glad the situation was resolved and everything was put right for you.
Kind regards,
Pimlico Plumbers
Chris West is an absolute pleasure to deal with....
Chris is an absolute pleasure to deal with, He gets straight to the task at hand with a 'nothing is a problem' attitude. His advice is genuine and his workmanship is exceptional.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jorge,
Thank you for your kind feedback.
We’re pleased to hear your positive comments about Chris. It’s great to know he approached the job with a helpful, can-do attitude, provided genuine advice, and delivered work to a high standard.
We’ll be sure to pass your feedback on to him.
Kind regards,
Pimlico Plumbers
Andrew was truly competent and professional
Andrew was prompt, quick to identify the problem and suggest solutions and effective in getting those problems resolved very quickly. He was also extremely kind and helpful.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Jenny,
Thank you for your feedback.
We’re glad to hear that Andrew arrived promptly, quickly identified the issue, and was able to offer clear solutions and resolve the problem efficiently. It’s also great to know you found him kind and helpful throughout the visit.
We’ll make sure your comments are passed on to Andrew.
Kind regards,
Pimlico Plumbers
Very quick response to call - excellent repair by experienced plumber
Very quick response to call -booked an emergency plumber, who arrived within a couple of hours. The Plumber was well organised, thorough with a high standard of service. Equipped with suitable parts and had a very good set of tools ensuring the best repair was achieved.
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Annette,
Thank you for your kind feedback.
We’re happy to hear that we were able to respond quickly to your emergency call and that the plumber who attended provided a thorough, well-organised service. It’s great to know they arrived fully equipped and were able to complete a high-quality repair for you.
We appreciate you taking the time to share your positive experience.
Kind regards,
Pimlico Plumbers
Efficient courteous teams
I ring, a time is arranged and kept and if there are delays(once there was) the switchboard team are really good and quickly you get a call and a new time.
It’s pricey but you get what you pay for and I’ve been consistently impressed by the professional courteous people who come and solve problems at our property.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for taking the time to leave such thoughtful feedback.
We’re pleased to hear that you’ve consistently experienced reliable appointments, clear communication from our switchboard team when delays have occurred, and professional, courteous engineers attending your property. It’s also great to know you feel the service delivers good value through the quality and efficiency of the work carried out.
We really appreciate your continued support and kind words.
Kind regards,
Pimlico Plumbers
Sean communicated clearly
Sean communicated clearly, was here on time, did the work quickly and helped us understand the issue.
20 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hello,
Thank you for your feedback.
We’re pleased to hear Sean arrived on time, communicated clearly, and carried out the work efficiently while helping you understand the issue. That’s exactly the standard we aim for, so it’s great to see this reflected in your experience.
We’ll be sure to pass your comments on to Sean.
Kind regards,
Pimlico Plumbers
Super communicator
Punctual and gave me a great explanation of the fault and what he was fixing.
18 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Ann,
Thank you for your kind feedback.
We’re really pleased to hear you found the engineer punctual and that they took the time to clearly explain the fault and the repair work. We know how important clear communication is, so it’s great to hear this was your experience.
We’ll make sure your comments are passed on to the team
Kind regards,
Pimlico Plumbers
Called their service to have my boiler…
Called their service to have my boiler issue repaired. The engineer did just open the case, just had a visual check, gave me an inflated repair quote (no details of which part costs what etc.) and tried to push for a full boiler replacement. Was a complete waste of my money, unfortunately.
19 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Mahmut,
We're sorry to hear about your experience and that you felt the visit did not provide the level of detail or clarity you were expecting.
We fully understand how frustrating it must have been to feel that the appointment did not resolve your issue and that the repair options were not clearly explained.
Following your feedback, this matter was fully investigated by our Customer Services team and in light of the circumstances, a refund was issued as a gesture of goodwill.
We’re sorry again that we didn’t get this right for you on this occasion, and appreciate you taking the time to let us know.
Kind regards,
Pimlico Plumbers
Really shocking service
Really shocking service. Be warned. Still waiting for a refund for services not provided three weeks ago, after they sent a guy to dispose of our fridge who did not know that you can’t saw a fridge in half without knowing how to carefully remove and dispose of the toxic refrigerant first. (Even though I had mentioned this multiple times on the phone and checked they would send someone appropriate). They actually sent two guys too - the first guy never turned up, the second guy a few days later was about to unsafe saw the fridge when I had to stop him. Was promised a refund that hasn’t arrived yet, and not yet had a response to my urgent email. If it doesn’t get sorted out soon k will be taking them to the small claims court. I’ll never use PP again.
2 May 2026
Unprompted review
Reply from Pimlico Plumbers
Hi Francesca,
We are very sorry to read about your experience and understand your frustration regarding the appointment and the service provided.
We appreciate your concerns around the safe removal of the fridge and the disruption caused on the day.
For context, the booking was made for the dismantling and removal of a freestanding fridge freezer from a basement location, with notes recorded at the time confirming that the ceiling had been lowered post-installation, potentially requiring the unit to be broken down for removal. The booking also confirmed that two engineers would attend, and that while every effort would be made to carry out the removal, it was acknowledged that we cannot guarantee the method of dismantling or the use of specific tools, and that we do not hold a specialist refrigeration decommissioning licence.
On attendance, our engineer identified that the ceiling height restriction prevented safe removal of the unit without further intervention. During initial works, the engineer began cutting the unit but stopped immediately upon identifying that the refrigeration system had not been decommissioned and that there was a risk associated with refrigerant release. At that point, work was halted in order to ensure safety, as further dismantling would require the system to be professionally de-gassed before removal could continue.
We are sorry for the inconvenience this caused on the day.
Having reviewed the matter, we can confirm that a refund was processed on Thursday 7 May. If this has not yet reached you, please contact our Customer Services team directly so we can urgently investigate this with our accounts department and ensure it is resolved without delay.
Kind regards,
Pimlico Plumbers
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