Pineapple Island Reviews 4,110

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting the beautiful, well-made, and unique jewelry that often features a laid-back, beachy, or surfer vibe. Reviewers frequently commend the excellent quality of the items, noting their durability and resistance to discoloration, even with daily wear and exposure to water. The delivery service is often described as quick and efficient, with orders arriving promptly and beautifully packaged, sometimes including thoughtful touches like handwritten letters. Overall, people appreciate the smooth ordering process, the great value for money, and the company's commitment to ethical and sustainable production. However, some customers also noted occasional issues with delivery, such as orders getting lost in the post or taking a while to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and... See more

Quality

People report positive experiences with quality, consistently praising the jewellery as pretty, well-made,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as great and excellent. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what y... See more

Company replied

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more

Rated 5 out of 5 stars

Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand... See more

Company replied


Company details

  1. #104 of 286 best companies in Jewellery shop
  2. #1 of 10 best companies in Beach Clothing Shop
  3. #113 of 618 best companies in Clothing Shop
  4. #65 of 282 best companies in Fashion accessories shop
  5. #31 of 87 best companies in Jewellery Designer
  6. #40 of 202 best companies in Online marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful!

I ordered 2 necklaces and 2 bracelets and they are beautiful. Can’t wait to wear on my holidays ❤️

23 January 2025
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Reply from Pineapple Island

Hey Dawn,

That’s amazing to hear! 💛 So glad you love your new pieces, they’re going to look perfect on your holiday! ✨ Wishing you the best time away, and thanks so much for your support!

The Pineapple Island Team 🌊☀️💕

Rated 5 out of 5 stars

Great Company

Great product, good packaging and excellent customer service. Letterbox packaging was ideal for a present in the post.

21 January 2025
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Reply from Pineapple Island

Hey Sharon,

This is so lovely to hear, thanks so much! 💛 We’re really glad you liked everything, and it’s great to know the letterbox packaging worked perfectly for your gift. Hope to see you again soon! ✨

The Pineapple Island Team 🌊💕 xx

Rated 5 out of 5 stars

Very fast response from the customer…

Very fast response from the customer service and also very friendly.

20 January 2025
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Reply from Pineapple Island

Thanks so much for your kind words! 💛 We’re always happy to help, so it’s great to hear you had a good experience with our team. Hope to see you again soon! ✨

The Pineapple Island Team 🌊 x

Rated 5 out of 5 stars

Perfect summer bracelets

Just received my order, delivery speed was fantastic. Absolutely love these handmade bracelets, there so pretty! Will 100% be buying more

25 January 2025
Unprompted review
Rated 5 out of 5 stars

As always really cool stuff from the…

As always really cool stuff from the dudettes down at pineapple island
Will always buy their cool stuff brings sunshine ☀️ into your life 🌺✌️

2 January 2025
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Reply from Pineapple Island

Thank you so much, Terri! Your kind words brought a big smile to my face. We’re thrilled you love our pieces and that they bring a bit of sunshine into your life. Your support means the world to us—thank you! ☀️🌺✌️

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Another great purchase

The best quality and designs I have found, lovely company, really pleased with my latest order

11 January 2025
Unprompted review
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Reply from Pineapple Island

Thank you so much for your kind words! Your support means the world to us!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Great website!

I have quite a few items from pineapple island and, love them all. They are great quality and I just bought some items for a gift!

10 January 2025
Unprompted review
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Reply from Pineapple Island

Thank you, Catherine! I’m so glad to hear you love your Pineapple Island pieces and that you’ve added some to your gift list - what a thoughtful choice! Your support means so much to us.

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Evouchers

Ordered gift vouchers for my nieces who were pleased to receive them for Christmas. The Evouchers were convenient as I could email them to my nieces on Christmas Day.

13 December 2024
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Reply from Pineapple Island

Thank you, Isobel! I’m so glad to hear the e-vouchers were a hit with your nieces. It’s such a thoughtful gift idea - thank you for choosing us!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Highly recommended company.

The bracelets were received very promptly and were loved by my granddaughter. Also enclosed was a complimentary phone charm which I thought was a really lovely touch. Would highly recommend this company.

18 December 2024
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Reply from Pineapple Island

Thank you so much, David! I’m delighted to hear your granddaughter loved the bracelets and that the extra phone charm was a nice surprise. Your kind recommendation means a lot to us - thank you for your support!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

amazing product!!

amazing product, was an xmas present and the wife loves it !!!! had item before highly reccmend

18 December 2024
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Reply from Pineapple Island

Thank you, David! I’m so glad to hear your wife loved her Christmas present - it’s always great to know our pieces make meaningful gifts. Your recommendation means a lot to us, thank you!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Lovely products and arrived in lovely…

Lovely products and arrived in lovely packaging/box, unique, great customer service

18 December 2024
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Reply from Pineapple Island

Thank you, Elin! I’m so glad you loved the products and the packaging. Your support means so much!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Delivered very quickly & packaged…

Delivered very quickly & packaged nicely. Beautiful jewellery that my daughter loved.

18 December 2024
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Reply from Pineapple Island

Thank you, Rachel! We're so pleased to hear your order arrived quickly and that your daughter loved the jewellery. It’s always wonderful to know our pieces make someone’s day special. 😊 x

Rated 5 out of 5 stars

Just Love! <3

I have gotten bracelets from Pineapple Island as a gift and decided to check out the website myself! I have now ordered the Dewi Drop chain necklace their As Free As The Ocean Sweatshirt and the cream comfy Palm Hoodie is on the way (couldn't resist)

31 December 2024
Unprompted review
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Reply from Pineapple Island

Thank you so much! It’s amazing to hear you loved your gift so much that you decided to explore our website. It sounds like you’ve picked out some fantastic pieces. We’re thrilled to have you as part of the Pineapple Island family. 😊💛 xx

Rated 1 out of 5 stars

Received different items to what I had…

Received different items to what I had ordered. Emailed and received no response.

10 December 2024
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Reply from Pineapple Island

Hi Geoffrey,

Thank you for reaching out, and we’re really sorry for any inconvenience caused. We’ve been closed over the Christmas period, but we’re now going through all emails and making sure everyone is taken care of. You should have received a response from us by now, but if not, please let us know at retail@pineapple-island.com, and we’ll prioritise sorting this out for you.

Thank you for your patience, and we look forward to resolving this for you! 😊

Rated 5 out of 5 stars

Really lovely jewellery at reasonable…

Really lovely jewellery at reasonable prices. My daughter and I both love the jewellery we have bought. Speedy delivery too.

11 December 2024
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Reply from Pineapple Island

Thank you, Catherine! We're so glad you and your daughter love the jewellery—it’s wonderful to hear it’s been a hit with you both. Enjoy your pieces, and let us know if you ever need anything else! 😊 xx

Rated 5 out of 5 stars

Beautiful, unique products.

Beautiful products that I purchased for gifts (& also a few for myself!) Love the Pineapple Island ethos as well as the design process...will definately be buying more!

10 December 2024
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Reply from Pineapple Island

Thank you so much, Mia! We're thrilled you love our products and ethos—it’s always a bonus when gifts turn into a little treat for yourself too! We’re excited to hear you’ll be back for more, and we can’t wait to help you find your next favourite pieces. 😊 xx

Rated 4 out of 5 stars

Bracelets superb

My daughter adores your bracelets so was very pleased with her gifts. They arrived well packed and with a sift delivery.

10 December 2024
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Reply from Pineapple Island

Thank you for your lovely feedback! We're so happy to hear your daughter adores the bracelets and that her gifts were a hit. 😊 xx

Rated 5 out of 5 stars

Honestly the best customer service and…

Honestly the best customer service and staff.. beautiful pieces! I'm hooked.😍

12 December 2024
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Reply from Pineapple Island

Thank you so much, Nina! It’s wonderful to hear you’ve had such a great experience with us and love the pieces. We’re so glad to have you as part of the Pineapple Island family! 😍

Best wishes,
Alice 😊

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