Pineapple Island Reviews 4,110

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting the beautiful, well-made, and unique jewelry that often features a laid-back, beachy, or surfer vibe. Reviewers frequently commend the excellent quality of the items, noting their durability and resistance to discoloration, even with daily wear and exposure to water. The delivery service is often described as quick and efficient, with orders arriving promptly and beautifully packaged, sometimes including thoughtful touches like handwritten letters. Overall, people appreciate the smooth ordering process, the great value for money, and the company's commitment to ethical and sustainable production. However, some customers also noted occasional issues with delivery, such as orders getting lost in the post or taking a while to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, appearance, and... See more

Quality

People report positive experiences with quality, consistently praising the jewellery as pretty, well-made,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and speedy... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as great and excellent. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⸻ ⭐️⭐️⭐️⭐️⭐️ I absolutely love Pineapple Island! Their bracelets are beautiful, well-made, and have that perfect laid-back, beachy vibe. I’ve bought several now and each one feels unique. They’... See more

Company replied

Rated 5 out of 5 stars

I bought an anklet from the Surfers Against Sewage collection for my wife's 65th birthday. Not only is this a great looking item, the most inportant factor was the sustainability factor. I love what y... See more

Company replied

Rated 5 out of 5 stars

Leah is so helpful and the jewellery is great quality. I had a little issue with delivery, it got lost in the post but Leah sorted everything incredibly quickly. Now my items have arrived I'm so... See more

Rated 5 out of 5 stars

Bought from here a few times before and always a good experience with lovely, well made products with that sea and surf vibe. Items I have bought are well made and last, anklets I have purchased stand... See more

Company replied


Company details

  1. #104 of 286 best companies in Jewellery shop
  2. #1 of 10 best companies in Beach Clothing Shop
  3. #113 of 618 best companies in Clothing Shop
  4. #65 of 282 best companies in Fashion accessories shop
  5. #31 of 87 best companies in Jewellery Designer
  6. #40 of 202 best companies in Online marketplace

About Pineapple Island

Written by the company

Fashion that doesn't cost the Earth

Born in 2008, from a journey of solo-travel and self-discovery, Pineapple Island exists to introduce the fashion industry to jewellery and clothing that won't cost the Earth.

With every product made, we enable sustainable job creation for our makers in Bali and the UK. By cutting out big factories, we get money directly into the hands of smart & resourceful artisans.

How we create

We are a small team based along the South Coast of the UK in the seaside town of Bournemouth. We work closely with a studio in the heart of Bali, where we have a full time designer and part-time group of outworkers who create Pineapple Island jewellery as a second income.

With our head designer in Bali, we work together to create affordable jewellery and clothing for our customers to look good and feel good!

What we create

From beaded anklets to waterproof bracelets, all of our products are surf and sunshine inspired. We have most recently launched an organic clothing line and 100% recycled plastic jewellery collection in partnership with Surfers Against Sewage. It is our goal to continue to work on creating products sustainably and to continue to collaborate with incredible charities across the UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

All purchased are cool af

All purchased are cool af

9 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you, Dominic! We're so glad you're loving your purchases—they sound like the perfect fit for you. 😎

Best wishes,
Alice 😊

Rated 5 out of 5 stars

First time I've ordered,excellent…

First time I've ordered,excellent customer service & a very fast delivery.Will definitely shop with you again.Your products are fantastic.

13 December 2024
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Reply from Pineapple Island

Thank you so much, Annie! We're thrilled to hear your first experience with us was a great one. We can’t wait to welcome you back!

Best wishes,
Alice 😊 x

Rated 5 out of 5 stars

Beautiful and lovely and exactly ehat i…

Beautiful and lovely and exactly ehat i was hopong for. Excellent quality. Thsnk you so much 😊

9 December 2024
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Reply from Pineapple Island

Thank you, Naomi! We're so glad to hear your purchase was exactly what you were hoping for and that you’re happy with the quality. Your kind words mean so much—thank you! 😊

Best wishes,
Alice 😊 xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Kept informed and arrived before expected date.

12 December 2024
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Reply from Pineapple Island

Thank you, Melanie! I'm so pleased to hear you had a great experience with our customer service and that your order arrived even earlier than expected. We’re always here to help!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Very good products

Very good products

11 December 2024
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Reply from Pineapple Island

Thank you, Clair! I'm so glad to hear you're happy with the products. If you need anything else, feel free to reach out!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Great and good quality

Great and good quality. Great to see a pop up outside John Lewis too

6 December 2024
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Reply from Pineapple Island

Thank you, Trix! I'm so glad you’re happy with the quality of your items. It’s wonderful to hear you spotted our pop-up shop too —hope you enjoyed browsing!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Beautiful work

Beautiful work

10 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you so much for your kind words! It means a lot to know you appreciate the work that goes into our pieces.

Best wishes,
Alice 😊 xx

Rated 5 out of 5 stars

Such lovely pieces of jewellery

Such lovely pieces of jewellery. I even received a free gift - which was so kind. I’ve loved the jewellery for about 5 years now and is one of my go-to gifts.

10 December 2024
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Reply from Pineapple Island

Thank you so much, Daisy! It’s amazing to hear you’ve loved our jewellery for so many years. We’re so glad you enjoyed the free gift too—it’s always lovely to treat loyal customers like you.

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Fantastic speed of delivery

Fantastic speed of delivery, great packaging!

4 December 2024
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Reply from Pineapple Island

Thank you, Rosie! I’m so glad to hear your order arrived quickly and that you liked the packaging. We really appreciate your support!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Very quick service to rectify one…

Very quick service to rectify one missing item, came very quickly

9 December 2024
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Reply from Pineapple Island

Thank you, Sue! I’m so glad we could quickly sort out the missing item for you. Your understanding and support mean a lot to us.

Best wishes,
Alice 😊 x

Rated 5 out of 5 stars

Great experience

Great experience. Amazing quality. Love it

9 December 2024
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Reply from Pineapple Island

Thank you, Madara! I’m so glad you had a great experience and love the quality of your purchase. Your support means so much!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Great service

Great service and fast postage! Always beautiful products with good though delicate so be careful x

3 December 2024
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Reply from Pineapple Island

Thank you, Jojo! I'm so pleased to hear you had a great experience with our service and fast postage. It’s wonderful to know you love the products!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

My order

My order was shipped and delivered very fast and the packaging was beautiful.
Thank you Pineapple Island 👌🏽👌🏽👋👋

16 December 2024
Unprompted review
Pineapple Island logo

Reply from Pineapple Island

Thank you so much, Edith! Your kind words mean the world to us.

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Lovely product and well packaged

Lovely product and well packaged. Quick delivery

2 December 2024
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Reply from Pineapple Island

Thank you, Janice! I’m so pleased to hear you loved the product. Your support means so much to us!

Best wishes,
Alice 😊

Rated 4 out of 5 stars

It was delivered on time

It was delivered on time

6 December 2024
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Reply from Pineapple Island

Thank you for your feedback! I’m glad to hear your order arrived on time. If there’s anything else you need, feel free to reach out!

Best wishes,
Alice 😊

Rated 5 out of 5 stars

Great quality products …

Easy to use website and arrives super quick. I’ve ordered a few times and all is excellent quality will definitely order again.

28 November 2024
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Reply from Pineapple Island

Thank you, Mandy! We’re so glad to have you as a returning customer—your support means so much. Looking forward to your next order!

Best wishes,
Alice 😊 x

Rated 5 out of 5 stars

Lovely packaging

Lovely packaging. Jewellery lovely and Keyring. Delivery a bit slow but to be expected as it’s near to Christmas.

3 December 2024
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Reply from Pineapple Island

Thank you for your feedback, Gilda! We’re so glad you loved the packaging, jewellery, and keyring. We appreciate your patience with the delivery—it’s a busy time of year! If you need anything else, just let us know. 😊🎄 Alice x

Rated 5 out of 5 stars

Highly recommend 👍

Products are very good and fast delivery

3 December 2024
Pineapple Island logo

Reply from Pineapple Island

Thank you! Your recommendation means a lot to us! 👍😊

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