First class! Registration was simple and took less than 5 minutes with immediate access to the storage container. Thankfully it’s within a 5 minute drive from my house and had the last container... See more
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Review summary
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I used the online booking system and process was clear and simple to follow. I did have a slight issue when I arrived at site as the unit I was allocated was in appropriate due to access. This was Ea... See more
Company replied
Absolutely amazing. Extremely clean storage units that dont feel stuffy at all. Great way to store things, especially as someone neurospicy who doesnt like talking to people haha
Company replied
Excellent customer service Access to storage so easy and quick with no fuss Great that rental periods are weekly and you're not tied in with monthly fees. Fees are very competitive, in fact cheaper... See more
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Company details
- #27 of 31 best companies in Self storage facility
About Pinkstorage
Written by the company
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Contact info
United Kingdom
- 0800 313 4401
- info@pinkstorage.co.uk
- www.pinkstorage.co.uk
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Ease of use.no nonsense form filling in…
Ease of use.no nonsense form filling in and ease of contact
27 July 2026
Reply from Pinkstorage
Thank you for your fantastic feedback! We’re really pleased to hear that you found the process straightforward and our team easy to contact.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Pink Storage Team
Safe, simple, clean storage
So simple to use with a straight forward access procedure. Good solid, well protected container that was clean and well protected.
26 July 2026
Reply from Pinkstorage
Thank you for the fantastic review! ⭐
We’re really pleased to hear you found the whole process simple and straightforward, and that you were happy with the cleanliness and security of your storage unit.
Thanks for choosing Pink Storage – we really appreciate your support! 😊
Great storage company
Great storage company . Immaculate container ,easy entrance with clear instructions.
9 August 2026
Unprompted review
Reply from Pinkstorage
Thank you for the brilliant review! ⭐
We’re really pleased to hear you found your container immaculate and the access process easy with clear instructions.
Thanks for choosing Pink Storage – we really appreciate your support! 😊
Storage great and vehicle access issue has been rectified.
Recently began using a storage container with Pink Storage. No problem with this however since taking out the rental more containers have been added to the site opposite the original containers. I personally feel they are too close and the gap for allowing cars to pass is very narrow. Basically if one car is at a container another wouldn't be able to pass and would have to reverse out. Basically more width between each side of a bank of containers is required as the site is only going to get busier.
26 July 2026
Reply from Pinkstorage
Hi,
Thank you for your review and for your positive comments about the storage itself.
We also appreciate you raising your concerns regarding the space between the containers and vehicle access. We understand your point, particularly as the site becomes busier and more customers may be accessing their units at the same time.
We’ll pass your feedback regarding the layout and vehicle access on to our operations team so this can be reviewed.
Thank you for choosing Pink Storage and for taking the time to provide constructive feedback.
Kind regards,
Reply from Pinkstorage
Thank you for your review! ⭐
We’re really pleased to hear you were happy with our communication.
Thanks for choosing Pink Storage – we really appreciate it!
I bought a unit got no details as to…
I bought a unit got no details as to what unit it was or how to access I messaged the what’s app on the day to tell them to cancel but they did not reply and they have charged me £120 and £20 a week I can’t cancel as you need a picture of the unit and I have no access or what the unit number is.
25 July 2026
Reply from Pinkstorage
Hi,
We’re sorry to see this review.
We have checked the account and the information we can see does not appear to match what has been described here. In particular, the initial payment does not show as having been successfully received by us, which would explain why no unit number or access details were issued.
If you are seeing charges of £120 and £20 per week on your bank account, we would really like to investigate these for you and establish exactly what has happened.
Please contact our support team directly with a screenshot of the transactions showing the amounts and dates, and we will review this as a priority.
We would never expect you to provide cancellation photographs for a unit that was never allocated or accessed.
Kind regards
No staff you can actually speak to on…
No staff you can actually speak to on site - limited office hours to speak to people based in Wales who apparently can’t communicate something pretty simple to anyone at the local sites.
No cheaper than other places once you add the compulsory insurance etc so aside from cool branding, it is overall poor.
1 August 2026
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
Our storage sites are designed to operate as self-service facilities, which allows customers to access their storage without requiring staff to be permanently based on site. Our customer support team is available during our advertised office hours to assist with any queries or issues.
We appreciate that this setup may not suit everyone, particularly customers who prefer a permanently staffed storage facility.
Our pricing, including any applicable cover, is clearly displayed during the booking process before a customer completes their booking.
We appreciate your feedback and will take your comments on board.
Kind regards,
Reply from Pinkstorage
Thanks for the 5-star review! ⭐
Quick, easy and hassle-free is exactly what we aim for. We really appreciate you choosing Pink Storage! 😊
Very easy process no trouble container…
Very easy process no trouble container was very clean and presentable.
24 July 2026
Reply from Pinkstorage
Thank you for the fantastic review! ⭐
It’s great to hear you found the whole process easy and hassle-free, and that your container was clean and ready for you on arrival.
Thanks for choosing Pink Storage – we really appreciate your support! 😊
Brilliant so easy from start to finish
6 August 2026
Unprompted review
Reply from Pinkstorage
Thank you for the brilliant review! ⭐
We’re delighted to hear everything was easy from start to finish – that’s exactly the experience we want for our customers.
Thanks for choosing Pink Storage! 😊
Water bottles in the storage unit on…
Water bottles in the storage unit on arrival and haribo, nice touch, as very hot weather. Positive thing about pinkstorage is the 24hrs access ability, a bonus. On the negative side, could do with solar lighting on outside of storage units to light the way for that access. Out of 10,so far experiencing a 9. Thanks pinkstorage 😁👍
29 July 2026
Reply from Pinkstorage
Thank you so much for the great review! 😁👍
We’re really pleased to hear you appreciated the water and Haribo – especially with the hot weather! It’s also great to hear that you’re enjoying the convenience and accessibility of your storage unit.
Thank you for the suggestion regarding additional outside lighting too. Feedback like this is really useful, and we’ll pass your comments on to our team for consideration.
A 9/10 is brilliant – hopefully we can turn that into a 10/10! 😊
Thanks again for choosing Pink Storage.
Easy to deal with and cost effective
14 July 2026
Reply from Pinkstorage
Thank you for the great review! ⭐
We’re really pleased to hear you found Pink Storage easy to deal with and good value for money.
Thanks for choosing us – we really appreciate your support! 😊
Pink Storage
Easy to register
Easy to register. But difficult to pay as site was overwriting on I phone but worked fine on I pad. Very nice lady phoned to see if I was having problems. Unit was spotlessly clean. Water & sweeties much appreciated. Thank you. No problems at all.
29 July 2026
Unprompted review
Reply from Pinkstorage
Thank you for the lovely review! ⭐
We’re really pleased to hear you found registration easy, your unit was spotlessly clean, and the water and sweeties were appreciated! 😊
Sorry to hear you experienced some difficulty making the payment on your iPhone. We’re glad our team was able to get in touch and that everything worked correctly on your iPad.
We’ll also pass your feedback about the mobile experience on to our team.
Thanks again for choosing Pink Storage – we really appreciate it!
Excellent service
Excellent service, extremely straight forward with instant access. Would thoroughly recommend
4 August 2026
Unprompted review
Reply from Pinkstorage
Thank you for the fantastic review and recommendation! ⭐
We’re delighted to hear you found the whole process straightforward and were able to get instant access to your storage.
Thanks for choosing Pink Storage – we really appreciate your support! 😊
Quick and easy to sign up
Quick and easy to sign up, would definitely recommend!
4 August 2026
Unprompted review
Reply from Pinkstorage
Thank you for the brilliant review and recommendation! ⭐
We’re really pleased to hear you found the sign-up process quick and easy. That’s exactly the experience we aim to provide!
Thanks for choosing Pink Storage! 😊
Pink Storage
Fast sign up and every thing worked as…
Fast sign up and every thing worked as described 100%.
Good price
Modern clean container
2 August 2026
Reply from Pinkstorage
Thank you for the fantastic review! ⭐
We’re really pleased to hear the sign-up was fast, everything worked exactly as expected, and you were happy with the price and your clean, modern container.
Thanks for choosing Pink Storage – we really appreciate your support! 😊
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear you found the booking process easy and that the facility was spotless. We work hard to make storing with us as simple and hassle-free as possible, so it's great to know we've delivered that experience.
We really appreciate your kind words and look forward to continuing to provide you with excellent service.
Kind regards,
Overall ok
Overall ok. Except sadly my card got stolen and was charged £20 for a 2 minute late fee.
3 August 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us a review.
We're pleased to hear that, overall, you've had a positive experience with Pink Storage. We're sorry to hear about the issue with your bank card being stolen.
If you could please contact our customer support team or reply to this email with your account details, we'll be happy to look into the late fee for you and see what we can do to get this resolved as quickly as possible.
We look forward to hearing from you.
Kind regards,
Convenient location for me
Convenient location for me. Straight forward process
2 August 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear you found our location convenient and that the sign-up process was straightforward. We aim to make self-storage as simple and hassle-free as possible, so it's great to know we achieved that for you.
We really appreciate your feedback and look forward to continuing to provide you with a great service
Kind regards,
Easy to load and unload your stufs
Easy to load and unload your stufs . Staff very friendly .
3 August 2026
Unprompted review
Reply from Pinkstorage
Hi,
Thank you for taking the time to leave us a review.
We're delighted to hear you found it easy to load and unload your belongings, and that our team were friendly and helpful. Providing convenient access and excellent customer service is something we pride ourselves on.
We really appreciate your feedback and look forward to continuing to provide you with a great storage experience.
Kind regards
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