Pinnacle Surveyors Reviews 

308
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly staff who make scheduling appointments and interactions exceptionally smooth and pleasant. People also appreciate the incredibly fast response times, noting that detailed property valuations and paperwork are delivered quickly. Many consumers find the services to be very affordable, reliable, and convenient for their needs. However, some customers also noted issues regarding brief property inspections and unexpectedly low valuations. A few reviewers expressed frustration over a perceived lack of transparency and unhelpful responses when questioning the results. Others mentioned difficulties with inflexible company policies regarding appointment updates.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, competence, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split opinions regarding support... See more

Response time

Reviewers express high satisfaction regarding response times, consistently highlighting short wait times and... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct split in opinion. Some reviewers felt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more

Company replied

Rated 5 out of 5 stars

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wa... See more

Company replied

Rated 5 out of 5 stars

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

Company replied

Rated 5 out of 5 stars

The surveyor was extremely professional and polite. I was provided with the property valuation within 2 days of the visit, which is a very fast turn around. The survey report provided was detailed and... See more


Company details

  1. #30 of 32 best companies in Chartered Surveyor
  2. #27 of 28 best companies in Property valuer
  3. #35 of 35 best companies in Property Surveyor
  4. #28 of 28 best companies in Surveyor

Written by the company

Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(308)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely upset with my experience of…

Extremely upset with my experience of Pinnacle. I had 3 local estate agents value my property and I received an asking price offer (priced in the middle of the valuations). Pinnacle came to survey/value my property and down valued by a massive £20,000!!! This is less than the 'Zoopla valuation', which I believe is just a rough estimation, and doesn't take into account my new fitted kitchen, newly decorated rooms, or garage conversion which has added a bedroom to the property! I am in a very difficult position now with my onward purchase (which may not even happen), thanks to Pinnacle. I would NOT recommend using this company.

7 August 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Good afternoon

I am sorry to hear that you are dissatisfied with the valuation. To enable us to look into this, please email enquiries@pinnaclesurveyors.co.uk with full details.

Regards, Pinnacle Surveyors

Rated 5 out of 5 stars

Amazing service!

Very impressed with the service provided. Booked the appointment over the phone with a very polite and helpful chap. Appointment was booked in for the next day, and Sam Hare called to let me know he was on his way. Very professional, very knowledgeable (I asked him lots of questions), very courteous and pleasant to deal with. Valuation provided the same afternoon, so overall, a very smooth and pleasant transaction - Thanks!

14 July 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for your 5* review Jon, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

he rang me up explained everthing to me…

he rang me up explained everthing to me and he was really nice plus he said if i need toask anything give him a ring

7 June 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for your 5* review Julie, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Pinnacle helped me complete a HtB…

Pinnacle helped me complete a HtB valuation. I found their service to be prompt and professional. Their friendly staff were responsive and polite in all correspondence both in writing and via phone. I would highly recommend.

16 December 2022
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for your 5* review Maeven, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Super surveyors

Quick, reliable, efficient service

15 June 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Prompt communication and fast

Prompt communication and fast, quality turnaround. Couldn’t have asked for anything more. Thank you!

19 June 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for your 5* review Fani, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Very good communication and their…

Very good communication and their surveyor visited our house the following week. Friendly service and all ran smoothly. I would definitey recommend Pinnacle Surveryors.

8 June 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for your 5* review Kristine, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Report provided efficiency

Report provided efficiency. Report helpful and clear. Follow up call with the surveyor was really useful.

24 May 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for the 5* review Helen, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 4 out of 5 stars

Survey was done according to our…

Survey was done according to our requirements. However the surveyor missed one point, said there was no electricity in the garage when in fact it had 4 3pin sockets. Overall it was satisfactory and we got a follow up call a few days later.

25 May 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thank you for your 4* review Barry, and apologies for the error in the report.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Excellent service.

Highly recommend them. Prompt efficent and report sent over very fast.

1 June 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thanks for your 5* review Jacqueline - I am glad to hear that you are happy with the service provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Prompt response to my enquiry

Prompt response to my enquiry, appointment available within a few days, knowledgeable and friendly surveyor from the local area.

22 May 2023
Unprompted review
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Reply from Pinnacle Surveyors

Thanks for your 5* review Emma, it is great to hear that you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Good service and value for money

Good value for money. Survey completed and report delivered in a week followed by a phone consultation so we could discuss any questions we had. Sur ever also made a follow up call to the vendors to ensure report was accurate and reported conversation. Would highly recommend.

23 May 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Rob

Thanks for your 5* review - it is great to hear that you are happy with the service.

Joe @ Pinnacle Surveyors

Rated 1 out of 5 stars

The men was verry rude and he didn't…

The men was verry rude and he didn't answer my question.
On the end of the day I have payd him to come and survey the property he spend 2min and he was gone didn't answer any of my questions and when he noticed I'm not English he was even more rude never have your company survey any of my property's.
God bless you

22 May 2023
Unprompted review
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Reply from Pinnacle Surveyors

Dear Mr Georgiev

I am sorry that you feel this way about the surveyor. If you would like to make a complaint about the surveyor's conduct, please get in touch with us using the email address pvq@pinnaclesurveyors.co.uk

Regards
Pinnacle Surveyors

Rated 5 out of 5 stars

Easy to read informative survey

Easy to read informative survey
Contact from a surveyor afterwards to ensure we didn’t have any questions or concerns and just to reiterate their recommendations.
Offer for us to contact the surveyor directly in the future if we have any questions. Thank you

11 May 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Miss Busuttil

Thank you for your 5* review - it is great to hear that you have found the service we provided useful.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

My survey report was very thorough and…

My survey report was very thorough and my conversation with Edward Green was very helpful.

28 April 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Angela

Thank you for your 5* review - I am glad to hear that you are happy with the report we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Efficient Service

A very quick service - providing a detailed report in a timely manner

26 April 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Lesley

Thank you for your 5* review - I am glad to hear that you are happy with the service.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Survey Report

The survey was conducted promptly and a detailed report was provided within a few days followed by a phone call from the surveyor to discuss the findings and answer any questions.

5 April 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review Anthony, I am glad to hear you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Very professional and Organised

Very professional. Their booking process was exceptional, confirmation after every call via sms and email, felt I knew what was going on at all times. Was well looked after and their surveyor was professional and courteous.

3 April 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Good afternoon Dan

Thank you for your 5* review. I am glad to hear you thought the booking process was great, and you were happy with the surveyor as well.

Joe @ Pinnacle Surveyors

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