Pinnacle Surveyors Reviews 

308
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly staff who make scheduling appointments and interactions exceptionally smooth and pleasant. People also appreciate the incredibly fast response times, noting that detailed property valuations and paperwork are delivered quickly. Many consumers find the services to be very affordable, reliable, and convenient for their needs. However, some customers also noted issues regarding brief property inspections and unexpectedly low valuations. A few reviewers expressed frustration over a perceived lack of transparency and unhelpful responses when questioning the results. Others mentioned difficulties with inflexible company policies regarding appointment updates.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting high levels of professionalism,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, competence, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split opinions regarding support... See more

Response time

Reviewers express high satisfaction regarding response times, consistently highlighting short wait times and... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct split in opinion. Some reviewers felt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bit nervous after reading previous reviews but still went ahead with Pinnacle and my experience was really great. The appointment was quick and review was thorough. The surveyor has visited on t... See more

Company replied

Rated 5 out of 5 stars

Having sold quite some time ago, we finally found what we thought was our perfect next house. We decided to instruct a survey because we had picked up a few things whilst viewing the house that we wa... See more

Company replied

Rated 5 out of 5 stars

Really professional service provided by Pinnacle Surveyors. Visit lasted 30 mins or so and report available by the end of the day. Had a Help to Buy valuation done and pleased with the valuation.

Company replied

Rated 5 out of 5 stars

The surveyor was extremely professional and polite. I was provided with the property valuation within 2 days of the visit, which is a very fast turn around. The survey report provided was detailed and... See more


Company details

  1. #30 of 32 best companies in Chartered Surveyor
  2. #27 of 28 best companies in Property valuer
  3. #35 of 35 best companies in Property Surveyor
  4. #28 of 28 best companies in Surveyor

Written by the company

Pinnacle Surveyors is an independent firm of chartered surveyors based in the East Midlands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(308)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic experience with Pinnacle…

Fantastic experience with Pinnacle Surveyors!
The team were very helpful, informative and prompt ( they carried out the survey within a week of instruction).

As a first time buyer they really took the time to explain how it works to me to ensure I understood everything, which was invaluable.

I spoke to other surveyors to get quotes, and knew without a doubt pinnacle surveyors were who we should choose because of how friendly and helpful they were.

Would definitely recommend!

15 March 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Good afternoon Charlotte

Thank you for your 5* review, it is great to hear about how helpful you found our team to be.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Easy, Quick and Clear

Easy to understand and all done nice and quick

17 March 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Good afternoon Nick

Thanks for your 5* review, it is much appreciated.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Brilliant survey and process

Brilliant survey and process. I was kept up to date with the process and when the survey would be carried out. Once this had been completed, I received a phone call to discuss this and make sure I was clear on everything, and if I have any questions.

14 March 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Samantha

Thank you for your 5* review - I am really pleased to hear you are happy with the service we provided.

Many thanks, Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Appointment was arranged

Appointment was arranged with no issues. Report was carried out and sent to me within a couple of days. Report is easy to read and colour coded to make it easier to see any potential issues. Surveyor also followed up with a call to answer any questions.

28 February 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Graham

Thanks for your 5* review. I am glad to hear that you are happy with the service we provided.

Many thanks, Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient
Happy with realistic valuations

1 March 2023
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Thank you for your 5* review. It is great to hear that you are happy with the service we provided.

Joe @ Pinnacle Surveyors

Rated 1 out of 5 stars

There is no option of a 0 STAR.

There is no option of a 0 STAR.
And this company does not get any better. When my mortgage provider assigned Pinnacle i was sure this would now fall over the place and i called Mortgage company but unfortunately its a policy as per them to use Pinnacle.
They are rude people, they just read zoopla and that too not properly, They dont understand Shared ownership properties, without parking properties, 3 BED with one bathroom, 2 BED with extra Utility. They will go to the last sold and then undervalue it. they did undervalue mine by 80000 GBP and what a shame and shameless agents and company they are. I would put a name of who did a survey and his no over here, i am just consulting with Ombudsman. Shame dear surveryor you just put one more family into trouble.

2 February 2023
Unprompted review
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Reply from Pinnacle Surveyors

Good afternoon

I am sorry to hear that you are disappointed with the valuation of your property. Unfortunately I am unable to go into any specific details about this valuation.

However, I would suggest that you speak to the proposed mortgage lender about raising a valuation appeal, in which we will review any evidence you provide that you believe supports a higher valuation of your property. Each lender has their own way of dealing with appeals, so I would suggest you speak to them directly and they will then submit it to us for review.

Kind regards
Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

HTB Survey - 100% recommendation

I have been recommended by a friend. It is worth. Process was simple & straight. Got the appointment with a day. Survey appointment was scheduled immediately and report was provided less than a day. Would definitely recommend anyone. Midlands - Nottingham - Meadows.

30 January 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Mr Sadaram

Thank you for the 5* review. It is great to hear you are happy with the process and service we have provided.

Kind regards, Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

House valuation

Our house valuation appointment was arranged so quickly and took place the day after payment was made. We then received the report back the day after. Really impressed with how quick and efficient this service was. Would recommend.

13 January 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Jade

Thanks for your 5* review. It is great to hear that you are impressed with our efficient service.

Many thanks
Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Great Survey - Jonathan Sharp

Thorough survey of a property by Jonathan Sharp was received within 24 hours of inspection. The report was comprehensive and all questions were answered clearly over the phone. Friendly and knowledgable surveyor, very pleased with the service.

15 January 2023
Unprompted review
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Reply from Pinnacle Surveyors

Hi Ewan

Thanks for your 5* review, it is great to hear that you are satisfied with the service Jonathan has provided for you.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Polite friendly surveyor carried out…

Polite friendly surveyor carried out the visit professionally, fast turnaround of report and clear communication for booking process and attendance time slot

22 November 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Sam

Thanks for your 5* review. It is good to hear you are happy with all aspects of the service.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

So quick and easy to communicate with

So quick and easy to communicate with. Highly recommend.

21 November 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Alice

Thanks for your 5* review. It is great to hear you found us easy to communicate with.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Very friendly surveyor

Very friendly surveyor, made me feel at ease, and recieved report within 24hrs of inspection.
Great service!

9 November 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Laura

Thanks for the 5* review. I am pleased to hear you are happy with the service provided!

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

We had a valuation with Jonathan Sharp…

We had a valuation with Jonathan Sharp today and he was excellent. Very thorough and professional but also polite, friendly and patient. He talked us through each step of the process and was very clear at all stages. What could have been a very stressful morning was very straightforward. Very impressive.

11 November 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Kevin

Thanks for your 58 review. It is great to know that you were impressed by Jonathan.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Good quality

Highly recommended, fast, accurate, precise and always available

2 November 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Henrietta

Thank you for your 5* review, it is great to know you were satisfied with the service we provided.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Pinnacle - highly recommend

We had a really positive experience with Pinnacle. After filling in an online query they were quick to get in touch with us, providing a quote and further information. The surveyor, Sam, then visited our property a few days later to complete the level 2 survey and we were very impressed with his efficiency when we received the survey report the following day. The report was detailed and comprehensive and the follow up phone call from Sam was extremely helpful in terms of understanding some of the things raised in greater depth.

27 October 2022
Unprompted review
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Reply from Pinnacle Surveyors

Hi Danielle

Thank you for your review. I am really pleased to hear you are happy with the service and found Sam to be helpful.

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Very good experience explaining…

Very good experience explaining everything as they went along

11 October 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Charlene

Thanks for your 5* review, I am glad to hear you are happy with the service we provided!

Joe @ Pinnacle Surveyors

Rated 5 out of 5 stars

Ed was brilliant, a fantastic survey

Ed was brilliant, did a thorough check and found a few problems that I wouldn’t have known about if I hadn’t had the level 2 survey. Even though it is a new build I would never have known about the roof problems or the bi-fold doors that should never be made of upvc. Thanks Ed.

26 September 2022
Unprompted review
Pinnacle Surveyors logo

Reply from Pinnacle Surveyors

Hi Geoff

Thanks for your 5* review. I am really pleased to hear you are happy with the service that Ed provided.

Joe @ Pinnacle Surveyors

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