Pinney Talfourd LLP Reviews 

I’ve been working with Julian on a complicated franchise release matter, and his support has been invaluable. From the start, he’s taken the time to really understand the background, the timeline, and all the small details that make this case difficult. He explains things clearly, gives honest advice, and doesn’t just tell you what you want to hear — he tells you what you need to know.

Julian is approachable, professional, and responsive. Even when the franchisor dragged their feet and things got frustrating, he kept me calm, focused, and on track. He’s transparent about costs, which is rare and reassuring, and he’s been upfront at every stage so there are no surprises.

What stands out most is that Julian genuinely cares about getting the right outcome. He balances being thorough and realistic with giving me confidence that I’ve got someone experienced on my side.

I would highly recommend Julian to anyone needing legal advice, especially in complex disputes where you need someone steady, detailed, and supportive.

Joanne and Linda were absolutely brilliant, despite some setbacks (buyer pull out etc), all went very smoothly

Good Afternoon Pinney Talfourd LLP,

Lawyer Jade Mercer is a credit to your law company.

Lawyer Jade Mercer provided me with her professional competence and due care from the beginning untill the end every time I needed her to help that I really appreciate a lot.

Thank you for having a brilliant lawyer as Jade Mercer.

If there is a mistake in spelling, please pardon me!

Yours sincerely,
Hanh

Kerry was lovely and easy to talk to. I could ask her simple questions and she didn´t make me feel ignorant. . She just made the process simple and easy.

Very professional and knowledgeable staff who never minded how many questions we asked.

As a first-time buyer, I was recommended Pinney Talfourd by my mortgage advisor and was soon introduced to Nicola Acklam.

From the very first conversation, Nicola made what could have been an overwhelming and daunting experience feel completely manageable. Buying my first home was a huge milestone for me, and I truly couldn’t have asked for a better person to guide me through it.

Nicola’s dedication, attention to detail and genuine care shone through at every step. She always took the time to explain things clearly, no matter how small my query, and I was amazed at how quickly and thoughtfully she responded to every question. I felt listened to, reassured, and above all, supported.

What stood out most was not just Nicola’s professionalism, but her warmth and kindness. She made me feel that I wasn’t just another client, but someone whose journey really mattered. I can honestly say she turned what I feared would be a stressful process into a positive and even exciting experience.

I also want to thank her assistant, Kerry, who was a fantastic support throughout.

Nicola, I am so grateful to you for helping me achieve this milestone in my life — I will never forget the part you played in making it possible.

Ross

Without the help of Pinney Talfourd solicitors in Brentwood we would not have been able to navigate our way in selling a property… absolute excellent service

Expert advice, always available with good communication, very professional. Will be solicitor of choice going forward

Having been very happy with previous service and having recommended the firm to others , we returned to them to use same solicitor who we found had unfortunately moved on.

Believing we’d get same service as nonetheless carried on.

A simple procedure took far too long and we were wrongly charged - overcharged - - on querying fees being much higher than we were lead to believe and far far higher than similar matter with more work in previous situation, we were told matter wouldn’t be concluded unless we accepted the charges.

This overcharging/ wrongfully applied charge and failure to progress matters was accepted by senior partner and reversed and a different charge added instead.

A sum offered in compensation. At a time of grief we just wanted the matter concluded not realising if we accepted this sum this would go against us when raising the issue with the ombudsman.

Billing came as a shock as we weren’t sent statements each month only a total at conclusion. Had to ask for a breakdown of costs but they were of little help.

Slow to respond to complaint procedure and having offered compensation we were told the solicitor concerned had been asked to amend the account and pay it we had to chase this

After bereavement just gave up pursuing things too upsetting.

I speak from personal experience, Kim Louise Mansfield kept me sane through the most traumatic period of my life, giving me hope, confidence and strength. Felt like a friend from the moment I walked into her office and needed someone to offer me straight talking advice with no cotton wool!
I came away from every meeting feeling like a giant weight had been lifted. Cannot thank this woman enough x

Great helpful team despite a very difficult vendor. Kept us fully informed and advised best options throughout.

Very friendly and helpful and I would recommend you to anyone

Fabulous service and we would definitely recommend Anica and the team. Professional, courteous, great communication and attention to detail all the way through. We had total confidence in Anica from start to finish.

We received excellent customer service. Very polite and friendly staff, both admin and solicitor during telephone and attending office.
Clear concise verbal and written correspondence received, particularly regarding completing forms and signing documents.

Very professional company, with friendly and knowledgeable staff. Have used them several times, and would definitely do so again, if needed.

We were always kept up to date with what was happening regarding the purchase of the bungalow. Emails were answered promptly, when we had queries or had to forward information.
The occasional telephone call kept the process a huma/relational one.

Friendly, helpful and patient

Extremely reliable, always contactable when needed. Very professional. Nothing is too much trouble. Act in a very timely fashion. Have used Pinney Talfourd three times with confidence.

I feel very confident in asking Pinney Talfourd to deal with my own, and other family members’ business efficiently and in good time .