Jessica was amazing - great follow up and made sure I got my urgent delivery by working at the weekend when she didn't need to. Good price and real customer focus. Highly recommend and have used them... See more
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See what reviewers are saying
The delivery of the tin of varnish I bought from Pirates Cave Chandlery was very poor. I got the product 5 days after. However, the service was good, Jessica managed to get the product delivered t... See more
Ordered a automatic life jacket on a Friday but understand it wasn't getting dispatched till the Monday then it took 5 days to arrive, which was to late as we were away on holiday on the Friday mornin... See more
I don't give 5 star reviews lightly... in fact I'm a moany hard to please sod who values customer service greatly. I do however give a rather rare 5 stars to these guys because from start to finish t... See more
Company details
Information provided by various external sources
Established in 1991, Pirates Cave Chandlery has grown to become one of the largest, well-known and well-stocked Chandlers in the South East of England. Our main shop is based in Rochester, Kent and we're ideally located near the River Medway and River Thames with Chatham Marina, Gillingham Marina and Hoo Marina just a few minutes away. With two floors and over 3,000 square feet of floor space, we stock a wide variety of chandlery products to cater for our customers, whether they be dinghy sailors, yachtsmen, motor boaters, or canoeists, we've got it covered, and all at highly competitive prices. What's more - we're open 7 days a week. Our website has become our 'second shop' and we thrive on being able to serve many more customers, with our chandlery products, wider afield. We even have a dedicated centralised stock warehouse to cater for our online sales. Our Staff (or Crew as we like to call ourselves!) are highly experienced, some having served our customers for over 14 years. We enjoy finding solutions and providing advice to our customers - it's something we pride ourselves on. We have a large supplier base, which enables us to stock and source all the items you would expect to find, whether it be from the smallest individual bolt (in Stainless A4 no less!) to clothing, lifejackets, paint, cookers, rope, dinghies and so much more. Of course, it would be impossible to stock every item for every boat - such as that diaphragm you require for your 10 year old bilge pump - but we will do our utmost to source it and get it for you, and fast. That's why we have thousands of loyal customers - customers who we are always so pleased to see and serve.
Contact info
6 Kendon Business Park, Maritime Close, ME2 4JF, Rochester, United Kingdom
- 01634 295233
- customerservices@piratescave.co.uk
- www.piratescave.co.uk
No recent history of asking for reviews
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Replied to 40% of negative reviews
Typically replies within 1 week
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Items arrived on the day specified
Items arrived on the day specified, as described, not used yet, but look perfect for the job.
The website is pretty easy to navigate.
The website is pretty easy to navigate.
Placing an order was straightforward and the order was delivered promptly
No complaints at all.
Excellent product and brilliant …
Excellent product and brilliant service.
Inflatable and Dolly wheels
Inflatable and Dolly wheels arrived in good time. Ordering and paying was very smooth. No problems.
First rate chandlery
First rate chandlery, fast delivery, good products.
Very good service
Very good service, but sales person could have had more knowledge of use of electric outboards. Still, a good effort.
Good value quick service
Just what I needed
Quick delivery thanks
Great service and quick delivery
Great service and quick delivery. Quality of item great. Thanks
Excellent service
Not used the life buoyancy aids yet but…
Not used the life buoyancy aids yet but service so far excellent
Perfect.
Easy purchase. Good communication through email notifications and fast delivery.
Would use again
Would use again, fast shipping and contact name and number provided if there was eany problems with shipping.
Thanks for prompt shipping
Thanks for prompt shipping. Pleasure to do business with you
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