PirkEU Reviews 

258
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, highlighting that deliveries are handled with care and promises are always met. Many people appreciate the fast and smooth delivery process, with packages arriving quickly and the platform being easy to use for a hassle-free experience. However, some customers also noted dissatisfaction with the pricing, mentioning unexpected or hidden fees that made the total cost higher than anticipated. These additional charges, including administrative, inspection, and packaging fees, along with costs based on parcel size, often led to significantly increased expenses.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers reporting satisfaction over several... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its speed, with many... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected and hidden fees that significantly... See more

Product

Reviewers mention positive feedback about product, with many customers reporting that everything arrived... See more

User experience

Clients share positive opinions on user experience, with many reviewers consistently reporting smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use this platform when there is no option to ship directly to Lithuania. Recently, I ordered from Germany — it arrived quickly and without any issues. A great alternative when direct shipping is not... See more

Company replied

Rated 5 out of 5 stars

I used this service maybe 4 times, always without any problems. They taking good care of deliveries, not as other delivery companies. Shipping is quick, easy to use, good communicate and good value pr... See more

Rated 5 out of 5 stars

Nowadays online you can't trust anyone, but I do trust PirkEU! I already purchased many times, and every single one they deliver on the promise - and package :)

Company replied

Rated 5 out of 5 stars

Many years I’ve used their services. Actually since the very beginning, never had any major complaints. The staff is always helpful.

Company replied


Company details

  1. Transportation service

Written by the company

PirkEU Parcel Forwarding Platform – safe and easy to use, giving you the opportunity to order exclusive good but also significant savings. We will deliver your purchases from Germany, Poland, Spain, UK, France, Italy, Latvia, the Netherlands, the Czech Republic and Portugal online stores to the address you specified by you or to the pick-up point of your choice. Do you want us to purchase the products for you? Use our additional purchase service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(258)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service!

All shipments from Poland and Germany arrived quickly and safely, and that's it. Reliable service.

22 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

PirkEU services

I use PirkEU whenever a store doesn’t offer direct shipping to Lithuania — most often when ordering from amazon.de. The process is simple - the package is first delivered to the PirkEU warehouse in Germany, and from there it usually reaches Vilnius in less than a week. Overall, it’s a very convenient solution for purchases from shops that don’t ship to LT.

25 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I’ve been using Pirkeu for a while now…

I’ve been using Pirkeu for a while now to shop from international online stores, and they never disappoint. The shipping addresses are provided instantly, and the consolidation service helps save a lot on shipping costs. Packages always arrive safely and on time. Excellent service!

30 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 4 out of 5 stars

Greta service

PirkEU provides an excellent and highly reliable parcel forwarding service. Their website is easy to use, and the package tracking system keeps you updated every step of the way. Customer support is always fast, polite, and helpful. Shipping rates are very competitive, and deliveries from foreign online shops arrive quickly and safely. It is a fantastic choice for hassle-free international shopping. But there's always a room for imoroving.

28 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

I have been using it for many years to buy from various countries

I have been using it for many years to buy from various countries (Poland, Germany, Italy, UK), everything is fine and no problems. At least for me the only downside is that they refused DPD services for delivery in Lithuania. Update, DPD services back.

9 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt! We are excited to inform you that from now on, pirkeu.lt offers DPD courier services.

Rated 5 out of 5 stars

Good service

Good service. I use it occasionally, but never had a bad experience.

17 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Really good way to shop outside Lithuania

Have been using to deliver goods from Germany mostly for several years already. The parcels are delivered safe and sound, never had any issues or defects, no lost parcels and so on.
However, delivery time advertised is not really how it works. It will arrive from Germany to Lithuania within 2-3 days, as advertised, but then it may spend several days at logistics center in Kaunas. So, you might receive your parcel in 7 business days, for example.

22 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 1 out of 5 stars

180 USD item 98 EUR taxes

For a 180 USD US item weighing 1 kg, 98 EUR in taxes were added. The taxes are visible, only at the end of everything. We will definitely not use the services again! You can trick your customers only once!

14 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

thank you for your feedback.

We would like to clarify that we aim to inform our customers about fees in several places on the Pirkeu.lt website. We provide this information above the pricing table, underlined in red as a warning. It is also included below the pricing table, in the calculator, and in a separate section called Additional services. :) Could you share your perspective as a user—how should this information be displayed to ensure it reaches you more effectively?

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, folks—truly exceptional, maybe the best you’ve ever seen. Fast delivery, so fast you wouldn’t believe it. People are saying, “How do they do it?” Nobody delivers faster. And the explanation? Brilliant. Absolutely brilliant. So clear, so smart, they make it look easy. Everyone understands it. A tremendous job, really tremendous.

1 May 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello!

Thank you for choosing Pirkeu.lt!

Rated 1 out of 5 stars

So many hidden fees that delivery from…

So many hidden fees that delivery from USA of 2 items ended up being 150 eur for 2 items ( not even 3kg)! Hidden fees are only visible at the final final payment stage, all other calculations show some of them but not all

15 April 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for your review. We’re sorry if there was any confusion regarding additional fees.
We aim for maximum transparency, so we’ve highlighted fees for third-country shipments in red right above our pricing table at pirkeu.lt. This information is also included in our shipping calculator and the 'Additional Services' section to help clients plan costs in advance.
Before sending shipments from third parties, we recommend reviewing our terms of service and pricing. We’re sorry if you encountered any inconvenience.

Rated 1 out of 5 stars

Unreasonable fees — more expensive than the product itself

Are you serious with these service charges? I really wish I had read the pricing earlier, because I honestly didn’t expect pricing to be this unreasonable.

The product itself costs €21, yet your total additional fees come to €26, more than the product. This includes a €9 “shipment administration fee” and another €8 in unspecified “additional charges.” What exactly are these additional charges? It feels completely unjustified.

Sure, I’ll pay it this one time and it won’t ruin me, but I will definitely not be using your service again.

30 March 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hello,

Thank you for your feedback. We’re sorry if there was any confusion regarding additional fees.

We aim for maximum transparency, so we’ve highlighted fees for third-country shipments in red right above our pricing table at pirkeu.lt. This information is also included in our shipping calculator and the 'Additional Services' section to help clients plan costs in advance.

We always recommend checking these details before shipping from non-EU countries.

Rated 5 out of 5 stars

All good

All good. Perfect web which helps to get items from other countries

20 March 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Hi!

Thank you for choosing Pirkeu.lt!

Rated 5 out of 5 stars

Fast delivery, great service

I use PirkEU delivery company very often. Great service, fast delivery, great communication. I can recommend this company.

13 March 2026
Unprompted review
PirkEU logo

Reply from PirkEU

Sveiki!

Dėkojame, kad renkatės Pirkeu.lt!

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