The owners were lovely on the telephone and in person. Very basics campsite which is nice for a little stop over. There are toilets and showers which could have done will a little cleaning, but they a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For starters what a lovely clean well put together campsite- good size pitches, great location, lovely scenic walks. Wash area very clean an tidy same for the toilets very well looked after. Anyone... See more
What a great place. Beautiful views, peace & quiet, spacious pitches, friendly people & fab facilities. Will definitely return. Thank you Charles & all at Brightlycott Barton for a lovely weekend.... See more
Beautiful place, toilets and showers were clean and kept well on top off, access to other multiple sites is a bonus for entertainment. Literally next door to a train station that takes you into Barm... See more
Company details
- Travel agent
- Campsite
- Holiday accommodation service
- Recreational and vacation camps
- Travel deals
- Vacation rental
Written by the company
Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.
Contact info
Zeeta House, 200 Upper Richmond Road, SW15 2SH, London, United Kingdom
- enquiries@pitchup.com
- www.pitchup.com
4.4
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing but problems with this site…
Nothing but problems with this site booking campsites get emails to say been cancelled Nobody knows nothing about it. What’s happened lost money? Three times. Reply from you says your work with and them to resolve this. This is your problem I pay you accepted the money then you put cancelled on the booking so I panicked and booked a second campsite and then the campsite says nothing has been cancelled. You and you only are at fault doesn’t matter what terms and conditions they are it’s nothing to do with the campsite. had a second campsite now cancel saying pitch up advertised dates that are not available
23 June 2025
Unprompted review
Reply from Pitchup.com
We’re very sorry to hear about the confusion you’ve experienced; that’s certainly not the experience we want for any customer. When booking through Pitchup, you enter a direct agreement with the campsite, so their terms and conditions apply, including for cancellations and amendments.
While amendments are handled directly with the campsite, please rest assured that we are actively assisting you by communicating with the site on your behalf to resolve these issues.
Thank you for your patience. We’re committed to supporting you throughout this process and finding a satisfactory resolution.
Once again unable to book with…
Once again unable to book with successful payment on any device other than PC, not possible on tablet or iPhone.
23 June 2025
Unprompted review
Reply from Pitchup.com
We’re really sorry to hear about the trouble you’ve had booking on devices other than your PC. That’s definitely not the experience we want for our customers.
We’ve reached out to you via Trustpilot in hopes of confirming your booking details so we can look into this further, however we didn't receive a response. We take any booking issues or technical bugs seriously, and your feedback helps us improve.
Our customer service team is always here and happy to help. Please contact us should you wish to discuss this with us.
A breath of fresh air
Very easy booking. Very good website. Excellent service
23 June 2025
Unprompted review
Really easy to book and the information…
Really easy to book and the information about the campsite was spot on
20 June 2025
Unprompted review
easy to navigate the site
easy to navigate the site, to where i wanted to stay... at short notice. All worked well.
19 June 2025
Unprompted review
Large and beautiful camping
Very large camping, which allows enough distance between tents. Fresh air and beautiful nature. All needed facilities like shower and toilets and washing area. Easy to book and very friendly staff.
Already 3 times we have been there and will keep going.
14 June 2025
Unprompted review
SCAM -Be careful!!!!
We were scammed when booking through this site for O'Doyles farm.
We paid through the pitchup app and were told a breakdown of the price.
We were then told we have to check in and had an outstanding balance. Having never stayed there before and travelled all that way we paid this through O'Doyles out of fear of being turned away. Expecting the other amount to have been a deposit.
We had infact been charged twice through pitchup and O'Doyles. We have contacted both and instead of apologising or refunding neither have claimed it was a mistake and we are left out of pocket for a night in a field. Save time and money and just book through a safe site directly!!! Will never use again.
17 June 2025
Unprompted review
Reply from Pitchup.com
We’re really sorry to hear about your recent experience, and we completely understand how frustrating this must have been.
After investigating the situation, we found that there was a system error on the campsite’s side, which led to the duplicate charge. We’ve since been in contact with them, and they’ve confirmed that they received your payment dispute and have issued a refund. If this hasn’t already appeared in your account, it should be with you shortly.
We sincerely apologise for the inconvenience and confusion caused. While issues like this are rare, we take them very seriously and are always on hand to help with a resolution.
straight forward steps
straight forward steps, and the facility to make alterations at any time.
15 June 2025
Unprompted review
The website is easy to surf through…
The website is easy to surf through looking for sites with filters that match my requirements. Easy booking. If something goes wrong they have been good at sorting out problems.
1 June 2025
Unprompted review
Have used this site for a couple of…
Have used this site for a couple of years and the ease of use here and in Europe is fantastic
10 June 2025
Unprompted review
Booking with Pitchup was very easy
Booking with Pitchup was very easy, the site is easy to navigate and important information is clearly laid out. Viewing available dates and pitch types was clear and easy to see.
10 June 2025
Unprompted review
Super easy!
3 June 2025
Unprompted review
Easy to use and good range of sites.
8 June 2025
Unprompted review
Simply very easy to use and effective👍👏
5 June 2025
Unprompted review
I have used then now 4 times and all…
I have used then now 4 times and all the times was great, it is the best and easy site to find a pitch
4 June 2025
Unprompted review
Great Service
Great easy to understand booking no frills does what it should and is very quick and secure.
3 June 2025
Unprompted review
The Railway Inn campsite in Morpeth
The Railway Inn campsite. Well what can I say you are sandwiched in like sardines! Toilets/ showers disgusting and to top it all so noisy at night with the freight trains going by will not be returning. We left early. Just couldn’t relax and sleep at night. What’s the point. Very disappointing 😠
1 June 2025
Reply from Pitchup.com
Thank you for your feedback. We’re sorry to hear that your stay at The Railway Inn campsite did not meet your expectations. You’ll receive an invitation to review the site directly, and any comments added to your review will be shared with the campsite so they are aware of your experience.
To help future guests make informed decisions, each listing on Pitchup.com includes detailed information about the site, its policies, and local surroundings. We also publish all customer reviews, positive and negative to provide a balanced and transparent overview for everyone considering a stay.
We appreciate you taking the time to share your experience and will follow up with the site to ensure they receive your feedback.
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