Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
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Review summary
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Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
We recently had our machine installed and I was really impressed with the service provided. Matt Lake was extremely knowledgeable and clearly understood the equipment inside out. He took the ti... See more
Company replied
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professi... See more
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Company details
- #7 of 31 best companies in Ecommerce solution provider
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service – Franking Machine Repair
Alan Archer attended the office today to fix our franking machine. The customer support service was excellent. He contacted us the day before, after 3:30 pm which is after the last call of the day, which made a real difference, and then attended first thing the next morning. He answered all of our questions regarding post, and was extremely helpful and friendly throughout the visit. Highly recommended.
21 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kaique,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Alan answered all your questions and was extremely helpful and friendly throughout the visit.
We appreciate your comments.
Kind Regards,
Client Experience
Although the engineer couldn't fix the…
Although the engineer couldn't fix the problem instantaneously, he used his contacts and established where the nearest part was that would get our franking machine back on the road. After a trip the following day, the part was obtained and fitted by the engineer resulting in the franking machine back working again.
17 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Iain,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the engineer got your franking machine working again.
Thank you for your comments.
Kind Regards,
Client Experience
Fixing the Franking Machine
We had a visit on the 17the April from your engineer Neil. He immediately asked us for the problems we were experiencing and then set about repairing the franking machine. He was very polite, professional and personable plus he helped us achieve a maximum 39 points on "Popmaster". A very friendly gentleman who thankfully took the drama away from the crisis! Thanks Neil!
17 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello James,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil was very polite, professional, and personable.
We appreciate your comments.
Kind Regards,
Client Experience
excellent customer service
excellent customer service, listened to and understood the importance of my issue and helped me to resolve this, whilst giving me guidance on how to not end up in the situation we found ourselves in
10 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we provided excellent customer service, helped you resolve your issue, and guided you to ensure the situation does not happen again.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent service
Excellent service , easy to deal with . Operators polite and very patient
17 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we were polite, very patient, easy to deal with, and provided excellent service.
We appreciate your comments.
Kind Regards,
Client Experience
Graham was excellent
Graham was excellent - Came very efficiently and resolved the problem with our franking machine. Superb service
13 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Chris,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham was excellent, provided a superb service and resolved the problem.
Thank you for your comments.
Kind Regards,
Client Experience
Engineer call out
Yesterday, I logged a request for an engineer to calibrate our franking machine, and I’m pleased to say that the service today was outstanding. Mark Grant and Graham Milburn, who were on site, demonstrated impressive expertise and professionalism.
They went above and beyond, readily addressing all our queries with confidence. Both Graham and Mark were not only friendly but also highly knowledgeable. and are an invaluable asset to Pitney Bowes.
16 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lisa,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that both Mark and Graham showed expertise and professionalism. Also pleased to hear they went above and beyond with addressing all your queries.
Thank you for your comments.
Kind Regards,
Client Experience
I found Jim W Mitchell so helpful in…
I found Jim W Mitchell so helpful in the set up of our new franking machine. Jim went above and beyond to ensure it was a smooth set up. I can not thank Jim enough for is expert advice and help. I would highly recommend Pitney Bowes and in particular Jim.
16 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was helpful and went above and beyond to ensure the set up was smooth.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
Kind Regards,
Client Experience
Great Customer Service! Great Engineer!
When we had an issue with our franking machine, we received excellent customer service. From the initial phone call to customer services who deployed an engineer the very next day. Stuart B the engineer came on site and ensured we had a working franking machine. We had to send our old one away and but received a new one within a relatively short amount of time. Once we received delivery of our replacement machine Stuart B came back on site to make sure it was correctly set up. Can't fault his commitment or Pitney Bowes customer service. 5 stars from us.
15 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Claire,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that our customer service was excellent and Stuart ensured you had a working franking machine and came back to make sure your replacement was correctly set up.
We appreciate your comments.
Kind Regards,
Client Experience
Excellent customer service delivered in…
Excellent customer service delivered in a timely manner.
8 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Audrey,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received excellent customer service in a timely manner.
Thank you for your comments.
Kind Regards,
Client Experience
Dave Perry our engineer
Dave Perry our engineer is always super helpful and friendly, he came in and fixed our issue with the franking machine and also helped with some other issues we were having online, so that is also in the process of being sorted now too. It does help that we have known Dave for many, many years, it's nice to have a familiar face coming to fix the machine
14 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lisa,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave was super helpful and friendly and assisted you in sorting out your issues.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we were very professional, fast, and efficient.
Thank you for your comments.
Kind Regards,
Client Experience
The engineer ( Colin P ) who came in…
The engineer ( Colin P ) who came in was very polite, professional and informative.He rectified our issues without any interuption to our business.
14 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Mark,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Colin was very polite, professional, and informative.
We appreciate your comments
Kind Regards,
Client Experience
Rory has Great Customer service
Rory was polite, friendly and helpful with our account. he is a great attribute to Pitney bowes.
only downfall is that it is a pain to call in and get to the correct department. the options need to be clearer on the phone line
13 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Leanne,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rory was polite, friendly, and helpful.
Thank you for your comments regarding the phone options. All feedback is welcome and reviewed.
Kind Regards,
Client Experience
Had an issue with the printer head on…
Had an issue with the printer head on the Franking machine. Issue was fully fixed the following day after contacting Pitney Bowes with the problem.
Jim Mitchell was friendly and polite as always, the repair was completed swiftly with a full service given at the same time.
5* service
9 April 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was friendly and polite, and the repair was completed swiftly.
Thank you for your comments.
Kind Regards,
Client Experience
Great service
As always Graham, our engineer, was very helpful and got the issue fixed. Communication and speed of service were great.
10 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham was very helpful and got the issue fixed.
We appreciate your comments.
Kind Regards,
Client Experience
Matt Lake
Matt Lake as always is very efficient in getting out to us when an issue is raised and if he cant sort the situation there and then, is always ensuring that parts are ordered and he is back out with us at the earliest moment to sort our issue.
9 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Darren,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Matt is always efficient and sorts out your issues at the earliest moment.
Thank you for your comments.
Kind Regards,
Client Experience
Graham Milburn
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is always available for any queriers we may have. He is always friendly polite & professional at all times. He is a credit to Pitney Bowes.
9 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sam,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham always goes over and above, his response time is excellent, and he is always friendly, polite, and professional.
We appreciate your comments.
Kind Regards,
Client Experience
Graham was really helpful today
Graham was really helpful today. he showed me how to use a couple of the icons on the screen which was really helpful
9 April 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Anita,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham was really helpful today.
Thank you for your comments.
Kind Regards,
Client Experience
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