Planet Sports GmbH  Reviews 

I ordered a couple of stuff on Saturday from planet sport for the first time because the delivery was stated 1-3 working days in Germany. then I got here..reading all the bad reviews and get really worried! The delivery date was really important for me because I am leaving in 5 days and won't be home and want to have my stuff with me. I canceled one of the orders (PS-DE-2204033158) and called to confirm but they said it is now on the warehouse (not dispatched!) but still they can not cancel them!!! why? I've never seen such a thing!
Then I asked if they can check the status of the other one (PS-DE-2204032424) but they said they can not say when it will be delivered and they can not do anything. To be honest, I am a bit skeptical now because the process is not transparent at all.
Anyways, I hope I can get my snowboard before Friday, got the other order canceled, and change this review to a good one...
UPDATE:
Thanks for your reply and taking responsibility. I got my first order yesterday, as promised in 3 working days, and changed my review.
Still cancellation is a bit problematic. As I ordered on Saturday and wanted to cancel on Sunday but it wasn't possible. I will refuse to accept my second order and hope it will be fine and could get my money back.

This is in response to my last review since I can’t reply to that with my order number. Here it is PS-DE-2204012163
Please refund me or send me the complete bearings. I still do not receive a reply to my email and my calls do not get answered.

REALLY BAD CUSTOMER SERVICE!
You won’t see your money back if you try to make a return (of an unopened item with tags on and in original packaging). They just said : no, it is not possible! Do not shop there !

Not very good customer service .
The voucher I received couldn't not be added at the time of the purchase or afterwards .

No possibility to ship anywhere else than Germany. I was quite surprised that they write to you using the "DU" instead of the formal "SIE" but than I am out if the country for many years - so that might be standard now.

Order on 1 November. Today is 16th. I have sent them an email during the weekend and I got a reply that I did not expect. For me these are excuses.

They told that my address was not correct but the most strange thing that they told me is that they are performing random fraud checks and I was chosen to provides details of my transaction including last number of my card and proof of the payment.

This is the first time in a lot of years of shopping online that an online store is asking me such a strange thing.

They promise also to send my order immediately after providing this info. I have not receive any update on my email nor the status of my order has change.

Worst experience I had up today when shopping online.

Update**: change my review to 4 stars because from correspondence I had with customer service of the store, they were very responsive and try to solve the issue promptly. Still have not receive any delivery update but I feel very confident that no further issues will arise.

In January 2020 we ordered items for $600, which were charged immediately and didn't receive it for 2 months. So in March we cancelled the order, of course expected that money will be returned later on, but until now for 10 months, we didn't get payment refunded to the corresponding credit card! We contacted the customer service several time, but there is no response... We will report them to the European Consumer Center. Don't order on this page!

Planet Sports missed an item in my return and asked me to pay for it. After explaining it and filling out some forms the process began.

The company Klarna was in charge of keeping track if I paid or not. There was a huge lack of communication between Planet Sports and Klarna and Klarna, after few weeks, gave my unpaid invoice (of the item I returned) to a dept company called Coeo Inkasso, which wrote me a letter to pay the item (~75€) and on top a service fee (another ~70€) for them.

After 6 months of calling, writing etc. Coeo Inkasso threatened me with lawyers and legal consequences if I don't pay. Again and again I called Planet Sports and Klarna so they can solve it.

End of story: It couldn't be solved and out of frustration and being sick getting this unjustified letters I just paid the item I never kept and the service fee of Coeo Inkasso to their bank account.

After paying I was still mad at every company involved so I wrote a complaint to each of them.

Planet Sports apologized very well, fixed the problem and transferred the money to me, that I paid out of frustration a few days before to Coeo Inkasso.

At the end it worked out well, but the process was a pain in the *** which made me write a very negative review in the first place.

Late delivery. Wrong product and wrong size. Everything wrong.

Planet-sports might be taking advantage of these tough Corona times and delay any compensation which is not fair at all at the end.

I checked their website, found a product, entered all my details to purchase it and was charged on the spot. They GOT my money.

I immediately returned the product. Only now I am reading other reviews and many people are complaining about wrong delivery and very late return payment. Is this the way this company is serving its customers?
- Send a wrong product, keep the money for 8 weeks.
- Maybe some customers don't bother so that they can keep the money?
- Maybe some customers can pass the wrong product to their family/friends, so that they will make another order?

VERY CONCERNED! Is this a scam?

Terrible customer service. I have not received my parcel and ordered the same pair of sneakers a second time so paid twice. I made an inquiry end of February and I'm still waiting, I've not been paid back for my first order!

Wish I had read here first.
They told us lies on the phone saying our order was on the van for delivery.
Complete fabrication of the truth.
UK telephone number perminantely engaged.
Gave us a bogus tracking number that never worked.
Its been over a week and there is no sign we are getting our goods.
Claiming on paypal which is just more agro.
Please shop local its a better idea for everyone.

Update; The tracking is still not working, but it looks like they tried to deliver yesterday and left a card. Everything crossed we get to collect it on Monday from the post office.

Delivery 5 Days late, the snowboard was totally demolished, and my refund should come in 6 weeks ( 400 € ). Despite I wrote an email immediately after I received the defective product within 7 Days they don't give me the refund immediately. On their homepage they write that the process should only take 6 weeks, if you contact planet-sports after 7 Days.

Just Horrible experience Go to Blue Tomato it's better

Bought a expensive travel bag and they told me that there would be life time guarantee. So after 2 years it broke, and in the start of april I travelled from Denmark to Hamborg and delivered in the bag to the store. They told me they would contact med in a week or two, after they have talked to Burton. But I didn't hear from them again.
Now they don’t replies back to me, just ignores my emails and once just hung up the phone when I called. So right now they just “stole” my bag/money.
The WORST customer service at all time... NOT okay..
The only way customers get respons is by posting a bad review. Please use the time to answer back emails !

UPDATED: As you written to me ?! Where did you write to me? - you have ignored all my emails. I can prove that, but please tell mere where you have contacted me at??? You already HAVE MY BAG, and you said to me in the store when I came to deliver back the bag, that I would get a new one or they would refund my money. So what do you mean?

HORRIBLE EXPERIENCE
It happen to me exactly the same as to many other customers. It has been almost 2 months since I returned my order I did not get my money back. So I´ve got no jacket and no money!!
I can´t even recall how many times I called in the last month: they tell me they are working on it everytime week after week. They would also refuse to pass me with they boss.

I do not recommend to buy there. Save yourselves waisting your time and money!

Made several orders. Send back two of them.
For one I received a confirmation email but waiting for the money for the past month!! For the other, there was not even a confirmation email and just by calling them, they confirmed to have received the package but still no refund!!

Horrible customer service & I do NOT recommend!

I've ordered several times with this shop. Sadly, the delivery time is quite high. Moreover, affiliate links don't work even though the cookies are set. Nevertheless, in spite of the long delivery time, I'm satisfied.

Ordered an NF Jacket on 13th January and arrive at Portugal at 17th.
Due the order were purchase without create user account, I need to call to costumer centre to ask for the tracking number, which was send immediately by mail.
Excellent and professional Service

PS:i don't understand so many bad reviews...

I the weekend (saturday) my girlfriend and I visited your store in Hamburg around 5 PM.
My girlfriend located a pair of stan smith in grey in her size - and the price was only 50 EURO. What a scoop.
She tried one shoe and asked a male employee for the other shoe.
He said "two seconds" and went to the boxes in the middle of the store. Another man had apparently tried the other one from the box.
Your employee decided to give him the shoe, the shoe my girlfriend have been trying. Afterwards he just left, saying nothing.
We just stood looking - no explanation, no nothing.
What a treatment?

Have shopped with this company several times (last time app. 6 months ago - so this is a late review..), and have only had a couple of issues with them.

First order got lost in Germany and never made it to my place - due to faulty shipping papers; however, it was rectified by the store once I contacted them.

Second order went straight to my home without problems.

Prices are always very hard to find in other online stores.