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Plantation Shutters Ltd Reviews 

187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the polite, knowledgeable staff and the smooth, highly professional consultation process from the initial enquiry right through to the final fitting. Consumers frequently mention that the installation work is exceptionally fast, clean, and executed with impressive attention to detail by skilled operators. Buyers are deeply impressed by the premium quality of the shutters and blinds, which beautifully enhance their homes and provide great security. Some reviewers were not happy with the after-sales service and warranty support, describing frustrating experiences when dealing with product adjustments or fault resolutions.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultation... See more

Product

People report positive experiences with product, noting that the shutters and blinds are of very high... See more

Staff

Consumers find staff to be positive, highlighting their helpful, responsive, and knowledgeable approach... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good product at a competitive price. What swung it for us was the complete service, we were replacing existing blinds and required removal and disposal of existing. Not a problem we were told, and th... See more

Company replied

Rated 5 out of 5 stars

Although I had to wait a little longer than anticipated for my shutters it was well worth the wait. The fitter was efficient and tidied away any mess created, he was finished fitting the shutters in... See more

Company replied

Rated 5 out of 5 stars

We contacted Plantation Shutters to obtain an indication of costs. We provide a simple sketch. I discussed options with Grace who was polite, informed and helpful. We then arranged a survey with V... See more

Company replied

Rated 5 out of 5 stars

Definitely recommend this company and product. Ordered the white, metal, security shutters for a bay window. Not only do we get great security, they look fabulous and generate a lot of light too. Fan... See more

Company replied


Company details

  1. #15 of 39 best companies in Window treatment store
  2. #8 of 18 best companies in Awning supplier
  3. #18 of 53 best companies in Blinds shop
  4. #48 of 114 best companies in Interior designer

Written by the company

Established in 1982, Plantation Shutters Ltd is the longest established independent shutter company in the UK. Nationally known and locally respected, Plantation Shutters have always been at the forefront of shutter innovation and supply a vast range of material, style, and design finishes for shutters, ensuring every order is customised for each individual and their home. Offering the highest quality products with intelligent style is imperative to Plantation Shutters who believe that the highest standard of shutters should be available at accessible prices, now and forever. Numerous factors set the team at Plantation Shutters apart, but crucially it's their all-in-house team of expert surveyors and fitters. Not sub-contracting ensures a consistent standard of workmanship and guarantees a streamlined service from start to finish, avoiding backlogs in busy periods. Fully trained specialists allow for a ‘one visit does all’ measure and design consultation avoiding multiple appointments and ensuring a quicker turnaround time from initial contact through to installation.

Mission Statement

Robert James

For the past 40 years, Plantation Shutters Ltd has maintained an excellent level of care, passion and service by keeping our business model simple. We have never wavered from our original philosophy of using the best craftsmanship and the highest quality materials to produce the finest shutters on the market. This, combined with our knowledgeable and experienced installation team, has meant that we are the first choice for people who demand the best, and our long standing clientele is testament to this. Our clients know that we provide an unbeatable product at reasonable costs – designed correctly and fitted immaculately. Nevertheless, it is vital that we continue to perfect our skills and not become complacent in either the product or the service that we offer. The trend for plantation shutters has grown exponentially in the last few years and will continue to do so, as they provide a practical and modern solution for window dressing. However, as the market expands, it is important to differentiate between companies in terms of product, quality, service and expertise – we guarantee that we will never sacrifice our standards in any of these and above all, aim to maintain our position as the optimum provider of plantation shutters in the UK.

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4.8

Excellent

TrustScore 5 out of 5

187 reviews

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4.8

All reviews

(187)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service - great quality shutters and the communication was good throughout.

21 November 2025
Unprompted review
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Reply from Plantation Shutters Ltd

Good Morning,

Thank you for leaving such a lovely review! We’re really happy to know that you’re enjoying your new shutters and that you felt well taken care of throughout the whole process.

We put a lot of care into both our craftsmanship and our customer service, so hearing that you had a positive experience makes our day.

If you ever need anything else or have any questions down the line, we’re always here to help!

Rated 5 out of 5 stars

Efficient and Informed

Very happy with fitting by Plantation Shutters. Great measuring and quotation experience - prepared to be competitive and good value.

16 October 2025
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Reply from Plantation Shutters Ltd

Hi Patricia,

Thank you for taking the time to share your feedback! We’re delighted to hear that you found our team efficient and well-informed, and that you had a positive experience with both the measuring and quotation process.

We always aim to offer great value while keeping our service competitive, so your comments mean a lot to us. We’re thrilled you’re happy with the fitting, and we truly appreciate your support!

Rated 5 out of 5 stars

Great service looks good transformed…

Great service looks good transformed all my sad bays

5 November 2025
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Reply from Plantation Shutters Ltd

Hi Maria,

Thank you so much for the wonderful review! We’re thrilled to hear that you’re pleased with the service and that your bays have been beautifully transformed. It means a lot to us that you took the time to share your experience. We truly appreciate your support and are always here if you need anything in the future!

Rated 5 out of 5 stars

Great company

Great company, very helpful & my shutters are gorgeous!

15 November 2025
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Reply from Plantation Shutters Ltd

Hi Charlotte,

Thank you for your kind words! We’re so glad we could assist you and that your shutters turned out beautifully. Knowing that you had a positive experience means a great deal to our team. We truly appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great service and great shutters !

The plantation Shutters team kept in touch during whole process from survey, through to sale to delivery.
Installation was quick and precise and shutters look great !

7 November 2025
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Reply from Plantation Shutters Ltd

Hi Lily,

Thank you so much for your wonderful review! We're delighted to hear that you’re happy with both our service and your new shutters. Our team works hard to keep customers informed every step of the way, so it’s great to know that communication, installation, and the final result all met your expectations.

Enjoy your beautiful new shutters, and please feel free to reach out if you ever need anything in the future!

Rated 5 out of 5 stars

Plantation Shutters installed…

Last year Plantation Shutters installed shutters in my front bay windows and I was so pleased with the result that I have just had the company install shutters at the rear of my house. The quality of the product and the installation work is excellent and I was impressed on both occasions by the company's professionalism, efficiency and friendly approach throughout the process. In my view they offer very good value.

24 September 2025
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Reply from Plantation Shutters Ltd

Hi Roger,

Thank you so much for coming back to us for your second installation! It’s wonderful to hear that you’re enjoying your shutters throughout the house and that both experiences lived up to your expectations. We really appreciate your kind words about the quality of our shutters and the professionalism of our team, they will be so pleased to know their work made such a positive impression.

It means a lot when customers return to us, as it’s the best compliment we could receive. We always aim to make the process smooth, friendly, and enjoyable from start to finish, so it’s great to know that came through both times.

Thanks again for your continued trust and support, and we hope to work with you again in the future!

Rated 5 out of 5 stars

Great job

Great job - delivered and installed in line with expectations. High quality shutters, and installation was handled really well

4 November 2025
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Reply from Plantation Shutters Ltd

Dear Guy,

Thank you so much for your kind words! It’s wonderful to know everything was in line with your expectations and you’re happy with your new shutters and the installation process. It was our pleasure to fit them for you!

We’re absolutely thrilled to hear that you’re pleased with the quality of your new hardwood shutters. We take great pride in offering high-quality materials so that every set of shutters not only look beautiful but also stands the test of time. Hearing that you’re happy with the end result means the world to us.

Your feedback means a lot to us and we’re grateful for your support. If you ever have any questions or need assistance with anything, we’re here to help! Thank you for choosing us.

Rated 5 out of 5 stars

Excellent product and service

Excellent service. Good communication - we were kept up to date with the progress of our order.
Delivered and fitted with no problems.
We are delighted with our shutters, and have ordered before and would do so again.

8 October 2025
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Reply from Plantation Shutters Ltd

Dear Peter,

Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re pleased with your shutters and the service you received.

The team is thrilled to hear you had a positive experience with us and were happy with the process from start to finish. It means a lot to know that our communication and installation process met your expectations - we always strive to keep our customers informed and make everything as smooth as possible.

Opting for our premium Pearlwood material gives your shutters a beautifully luxurious finish, while the Pure White shade adds a clean brightness that complements any room. Combine these elegant design details with our exceptional craftsmanship, and you’ve got a truly winning combination.

It’s always a pleasure to work with returning customers and we truly appreciate your continued trust in us. We look forward to helping you again in the future! Thanks again for choosing us.

Rated 4 out of 5 stars

The shutters are great but I did not…

The shutters are great but I did not like the fact that I had to pay the full balance prior to installation.

30 October 2025
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Reply from Plantation Shutters Ltd

Hi,

Thank you so much for taking the time to leave a review! We’re so thrilled to hear that you’re happy with your shutters. For over 42 years, our goal has been to provide high-quality shutters that enhance our customers’ homes, so it’s wonderful to know we achieved that for you.

We appreciate your feedback about the payment process - we understand that paying the full balance prior to installation can feel inconvenient. We recognise that flexibility is important and your input will be shared with our team as we continuously evaluate ways to make the experience as convenient and comfortable as possible.

Thank you for choosing Plantation Shutters! We hope you enjoy your shutters for years to come and please don’t hesitate to get in touch if there’s anything we can help with.

Rated 5 out of 5 stars

The team at Plantation Shutters were…

The team at Plantation Shutters were very efficient and friendly. They kept us up to date with our order, fitted our shutters when they said they were going to. A faultless service, which I would recommend

8 October 2025
Unprompted review
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Reply from Plantation Shutters Ltd

Hi Rob,

Thank you so much for your lovely review! We’re absolutely delighted to hear how happy you are with your new Pearlwood café-style shutters. They’re such a beautiful choice, both elegant and timeless. It’s wonderful to know you’re pleased with both the look and the service you received.

Our team always aims to make the process as smooth and enjoyable as possible, from keeping you updated on your order to fitting everything just as promised, so it’s fantastic to hear that reflected in your experience.

We truly appreciate your kind words and recommendation. It was a real pleasure working with you, and we hope you enjoy your shutters for many years to come!

Rated 5 out of 5 stars

Fantastic job

The fitter was very fast and did a fantastic job my shutter look fantastic

19 September 2025
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Reply from Plantation Shutters Ltd

Dear Ann,

Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear how pleased you are with your new shutters and the fitting service.

Our team takes great pride in ensuring that every installation meets the highest standards, so it’s wonderful to know that our workmanship made such a positive impression. It’s always our goal to make the entire process smooth and enjoyable, from the initial consultation to the final fitting and hearing that you’re happy with both the result and the experience means a lot to us.

Your choice to incorporate hidden breaks and divider rails with full-height shutters to suit the needs of each room is perfect. It’s a great way to customise both light control and privacy. The larger 89mm slats in frosted white with matching white fittings is such an elegant choice to enhance the look of your windows.

Thank you again for choosing us and for your kind words — we truly appreciate your support.

Rated 5 out of 5 stars

A good company to deal with

A good company to deal with, they were considerate, honest and helped us get what we wanted. The shutters look great!

21 August 2025
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Reply from Plantation Shutters Ltd

Hi,

Thank you so much for your lovely feedback. It’s so rewarding to hear that we were able to help you create exactly what you envisioned for your home, and that you were happy with the service you received from our team. At Plantation Shutters, we are all about listening carefully to our customers, understanding their needs, and guiding them toward designs that not only look beautiful but also stand the test of time.

We’re thrilled that you’re happy with the end result and hope you’ll enjoy the style and practicality of your shutters bring for many years to come. Adding integrated room darkening blinds is a great way to maximize the blackout effect in any room, helping you enjoy complete privacy and a better night’s sleep.

Thank you for choosing us. Please don’t hesitate to reach out if you ever have any questions – we’re happy to help anytime!

Rated 5 out of 5 stars

Great experience. Thoroughly recommend

My experience with Plantation Shutters was excellent. They turned up on time on the right date for the quote. They advised us really well I think. They laid out all the options and allowed us to make our own decisions without pressure, but provided good insight into the options

Fitting was again on the right day and on time. The fitter was very communicative. He was quick but thorough and confirmed choices on the day rather than ploughing on.

I like the product. They're exactly as advertised. They're a great finish, they close properly and operate as expected. They are beautiful.

8 October 2025
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Reply from Plantation Shutters Ltd

Hi David,

Thank you very much for your kind words and taking the time to share a lovely review. We’re absolutely delighted to hear that your experience with Plantation Shutters was such a positive one.

From the initial consultation to installation day, our goal is always to provide clear communication, expert advice, and a seamless process, so it’s wonderful to know that our team delivered on those promises. We believe every customer deserves the time and space to find what’s right for their home, so all your comments are wonderful!

It’s also great to hear that our fitter made a positive impression through his professionalism and care in confirming details on the day. We take pride in ensuring every installation is completed to the highest standard, so your feedback really means a lot to the whole team.
Most importantly, we’re thrilled that you’re happy with your shutters, that they look beautiful, perform as expected, and bring that perfect finishing touch to your space.

Thank you once again for choosing Plantation Shutters and for sharing your experience. We truly value your support and hope you enjoy your shutters for many years to come.

Rated 4 out of 5 stars

Good result but beware they want all the money prior to installation

Impressed by how carefully the measurements were taken. Lead time was long. Installation was smooth. My main concern is that they insist that you pay the full fee before the shutters are installed. I have no problem paying a deposit but it is not reasonable to have to pay all the money before they even walk through the door never mind install the shutters to satisfactory standard. When I tried to negotiate on this, complete stonewall.

7 October 2025
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Reply from Plantation Shutters Ltd

Hi Alison,

Thank you for your thoughtful review! We're so pleased to hear that you were impressed with the precision of our measurements and that the installation went smoothly. We take great pride in delivering quality workmanship at every stage of the process.

We also truly appreciate your feedback regarding our payment policy. We understand that paying in full before installation may feel like a big ask, and we're sorry to hear this caused frustration. Our policy is in place to help us manage custom orders, as each shutter is made-to-measure and cannot be repurposed. That said, we always aim to be transparent and fair, and we’re sorry if our communication on this felt inflexible.

Your feedback has been shared with our team, and we’ll certainly keep it in mind as we look for ways to improve the customer experience. We value your business and thank you again for choosing us!

Rated 5 out of 5 stars

Excellent service & products

Excellent workmanship and the whole team communicated well throughout the process. The shutters and Roman blind look great!

26 August 2025
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Reply from Plantation Shutters Ltd

Dear Jennifer,

Thank you for leaving us such an amazing review - we are absolutely delighted to hear you’re pleased with our service and the look of your new shutters and blinds.

Our all-in-house team always strives to provide a professional and efficient service while maintaining the highest standards of workmanship, so it’s incredibly rewarding to know we’ve achieved that. Ensuring our clients feel well-advised and supported from the moment of order through manufacture, delivery, and installation is very important to us.

Your shutters have been designed with both style and durability in mind. The addition of corner posts and T-posts provides enhanced structural support to your full-height shutters, ensuring long-lasting stability and smooth functionality. These details also create a beautiful appearance, allowing the panels to transition seamlessly from one to another.

Thank you again for choosing us! It was an absolute pleasure working with you on this project, and we hope your beautiful shutters bring you enjoyment for many years to come.

Rated 4 out of 5 stars

Very good company.

Very good company.
From beginning to end very professional. No hard sell and listened to our needs.
I would definitely recommend them
Satisfied customer, excellent service

9 September 2025
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Reply from Plantation Shutters Ltd

Dear Delano,

Thank you for taking the time to leave such a great review. We’re thrilled to hear you had a great experience with us from start to finish! We always strive to provide clear and transparent communication to ensure your needs and preferences are fully understood, and we’re delighted to have met your expectations.

If you have any additional feedback that could help us improve to a 5-star rating next time, please share it with us. We always appreciate the chance to better our service or product whenever possible.

Thank you for choosing Plantation Shutters Ltd., and for recommending us – we hope you enjoy your shutters for many years to come!

Rated 5 out of 5 stars

Excellent service, beautiful shutters

We had two helpful visits from Lee and really good back room service from the office.
It's a long wait for the shutters to arrive but well worth it! They were quickly and efficiently installed with no mess and no fuss, and they are beautiful. We are very happy!

23 September 2025
Unprompted review
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Reply from Plantation Shutters Ltd

Dear Natasha,

Thank you so much for your lovely review. We’re thrilled that the installation process went smoothly and you’re happy with your beautiful shutters – you made a wonderful choice of hardwood in the colour clay with 89mm slats. Full height shutters with a diver rail and a hidden break are also fantastic, as they are easy adjust to let light in while maintaining privacy.

We’re so please to hear that Lee was able to offer helpful support during the visits, and it’s wonderful that our office team also played a part in making your experience positive. We understand that waiting for your shutters can feel long, so we truly appreciate your patience, and we’re delighted it was worth it!

Thank you for choosing Plantation Shutters, if you ever need any assistance or have further inquiries in the future, please feel free to reach out.

Rated 5 out of 5 stars

Excellent Service and great shutters

Really impressed with the level of service and the fitting of the shutters.

I was informed every step of the way what was happening and what was next.

The shutters look fabulous too. I'm very pleased.

3 September 2025
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Reply from Plantation Shutters Ltd

Dear Tessa,

Thank you so much for your 5-star review! We are so happy to hear that you have had such a positive experience with us! At Plantation Shutters Ltd., we pride ourselves on ensuring clear and straightforward communication throughout the entire process, so it is truly rewarding to know that we have been able to provide that.

You’ve made a wonderful choice with shutters not just for your windows but for your doors too! The different styles tier on tier, full height with a divider rail, and full height with a hidden break are all excellent options. Choosing different styles to suit the requirements of each room is perfect, as this allows you to customise the light control and light control and privacy needs. We’re so glad you’re happy with how they look!

Thank you for choosing Plantation Shutters, we appreciate your trust in our services and look forward to serving you with the same excellence in the future.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, prompt delivery and well installed.

10 September 2025
Unprompted review
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Reply from Plantation Shutters Ltd

Hi Dean,

Thank you so much for taking the time to leave us a review. We’re absolutely delighted to hear that you found our communication excellent and that the delivery and installation met your expectations. Providing a smooth, stress-free service is something we always strive for, so it’s wonderful to know that came across in your experience.

It was a pleasure fitting your Craftwood MDF shutters in Pure White, with the 89mm slats in a classic café style design. This style is such a timeless choice, it not only complements the space beautifully but also provides great light control while keeping things looking sleek and modern.

We’re thrilled that you’re happy with the end result and hope you’ll enjoy the style and practicality your shutters bring for many years to come. Thank you again for trusting us with your home!

Rated 5 out of 5 stars

A reliable product

Very good product , quick and clean installation on time , everything like promised

25 July 2025
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Reply from Plantation Shutters Ltd

Dear Joachim,

Thank you so much for your 5-star review, we are delighted to hear you had such a positive experience with us.

With over 42 years of experience, we’re all about delivering quality, so it’s wonderful to hear to hear that the everything arrived and was installed on time and you’re pleased with the quality of your shutters. Your satisfaction is our utmost priority, and it's always a pleasure to hear that we've met your expectations.

Thank you for choosing us, and we look forward to hopefully working with you again in the future.

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