Plants for Ponds Reviews 

600
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and healthy condition of the plants, noting that they settle in and thrive wonderfully in backyard ponds. People also appreciate the reliable ordering process, helpful advice, and fast delivery service provided by the team. However, some customers also noted occasional problems during transit and delivery. Reviewers mentioned that a few boxes arrived damaged or that individual items were squashed, with broken stems and soil pushed out of their pots. A small group of consumers also experienced unexpected delivery delays or received specimens smaller than described.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive healthy and... See more

Quality

Reviewers highlight positive aspects of quality, noting that plants consistently arrive healthy,... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting promptness and excellent packaging.... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, helpful communication, and... See more

Service

Customers consistently note positive experiences with service from start to finish, highlighting helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made 2 orders now and unfortunately in both cases, the boxes arrived damaged or had clearly been tossed around by the couriers. However, I took pictures and email the company and got almost imm... See more

Company replied

Rated 5 out of 5 stars

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and man... See more

Company replied

Rated 5 out of 5 stars

Plants arrived well-packed and in excellent condition. One plant was different from what I ordered, and Lucy sorted it out very quickly. The plants are settling in well to my new pond, and they’re a... See more

Company replied


Company details

  1. #6 of 10 best companies in Pond Supply Shop
  2. #21 of 98 best companies in Garden

Written by the company

Plants For Ponds was created to provide a simple, convenient alternative to visiting garden or specialist pond centres. We source the best quality water plants grown in the UK from an award winning nursery and deliver them directly to your door. Having worked within the industry for a number of years we are knowledgeable and able to help you choose the right plants for your pond and offer advice and help on your pond planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

600 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(600)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informative website

Informative website, wide range of plants and good customer service.

26 May 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Arrived very promptly

Arrived very promptly, well packaged and great quality plants

26 May 2026
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Arrived well packed

Arrived well packed. Excellent condition. They are thriving well in my pond. Thank you for your service

22 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I was impressed when the plants arrived…

I was impressed when the plants arrived - healthy, good condition and size

4 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent quality plants, carefully packed so arrived in good condition.

Plants for Ponds has a very comprehensive range of plants with clear information on what will work in a particular size pond and its location. I only have a small pond but already a frog has appeared. The plants I ordered arrived quickly and were very carefully packed. They are already thriving and blooming.

1 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Always very happy with the plants I…

Always very happy with the plants I ordered, very pleased with the native water-lily I purchased in particular, growing nicely.
Lovely tean who are always on hand for great advice.
Thank you

2 June 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 1 out of 5 stars

Plant arrived in very poor condition

Plant arrived in very poor condition. Its in my pond maybe it will recover.

22 May 2026
Plants for Ponds logo

Reply from Plants for Ponds

We're sorry to hear your plant arrived in poor condition. We hadn't received any correspondence from you prior to this review, so this is the first we're hearing of it.

If you could email us at info@plantsforponds.co.uk with photos of the plant, we'll be happy to look into this and help you further.

Rated 5 out of 5 stars

Quality and service

My order arrived as arranged. It was well packaged and in good condition. I wasn't able to deal with it immediately so it was a few days before I got it potted up in a basket and into the pond. I follwed the online instructions. It was a water hawthorn. While I was happy to see new leaves on the surface of the pond, I was thrilled to see a flower only 5-6 weeks after planting.
I find this company very reliable and the plants are of excellent quality and in good condition. With good advice on all aspects of pond maintenance.

30 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Brilliant service from choosing to delivery.

User friendly experience with easy to reach assistance when required.
Dispatch information and delivery tracking issued step by step until arrival at our house.
The level of care taken, and the high standard of packaging used to pack/transport the plants is incredible.
All plants arrived in excellent ++ condition and immediately started to thrive after planting.
Definitely recommend and will use again.

20 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

The plants arrived in perfect condition…

The plants arrived in perfect condition and still damp. They have been in my pond for a couple of weeks and are.showing signs of new growth.

13 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Lovely plants

Lovely plants. Good size and beautiful condition. Thriving in pond

8 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 3 out of 5 stars

5 bunches become 4

I ordered 5 bunches but only 4 were really full - one was tiny and could not really be called a bunch like the others.

27 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for your review, and we're sorry to hear one of your bunches wasn't what you expected, that's not the standard we aim for.

If you haven't already, please do drop us an email with a photo, so we can help you further.

Rated 5 out of 5 stars

Wonderful pond snails!

I recently ordered 10 snails for our pond - both trapdoor and ramshorn. Remarkable to have them arrive in the post, carefully packaged so they travelled well. I transferred them to the pond, and watch them wander off completely happy…!! Totally easy and positive.

15 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Excellent from start to finish and the…

Excellent from start to finish and the plants were far superior to another well known specialist supplier I unfortunately used before. All plants arrived well packaged, have settled in quickly and many have started to flower. I would recommend this company to anyone. They even said they would hold my order while away if necessary. What's not to like?!

13 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

A great place to shop.

Website is easy to use and they actually thank you for your custom which is rare these days.

28 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I have been using this company for…

I have been using this company for several years after unsuccessfully using others who would send inferior plants.However those of "plants for ponds" are excellent! They are packaged carefully and always arrive in great condition. If ever the need arises to make contact there is always a speedy and helpful reply. I've always found this company to be very professional in their approach to maintaining an excellent reputation and buisness.

28 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

I was more than pleased with my first 2…

I was more than pleased with my first 2 orders, however the last order one of them just died within 2 days of planting.

22 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Hi Linda, thanks for taking the time to leave us a review.

I am sorry to hear one of your plants died. Did you contact the team with a photo? If not, please can you send us an email and include a photo of the plant, so we can help you further - thanks.

Rated 5 out of 5 stars

Wonderful plants and packed and sent…

Wonderful plants and packed and sent with such care. They have enhanced our pond
The plant descriptions are absolutely correct and very helpful

25 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Great plants and advice

A great range of native plants grown in the UK which arrive well packed and ready to pop in the pond. The website has lots of detail on how to care your plants and pond - really important for beginners.

20 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

Rated 5 out of 5 stars

Flourishing pond thanks to PFP

I have now received several orders from this company and I have nothing to complain about the quality of the plants they provide. On a couple of occasions on delivery from APC have noticed some plants were upended and completely out of pots but a little tlc were able to be recovered. Also noticed on last pre-order seemed to have received a few 1ltr pots and an extra water chestnut bunch - so thanks Lucy. I do like the extra personal touch dealing with Plants for Ponds provides and I will buy from here again.

27 May 2026
Unprompted review
Plants for Ponds logo

Reply from Plants for Ponds

Thank you for taking the time to leave us a review, we really appreciate your feedback.

If you need any further help with your pond, please do not hesitate to contact us! ☺️

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