Super friendly service directly from the owner. Purchased two Yeti thermos bottles which had to come in two parcels due to stock limitations. Smiley face drawn on shipment with handwritten no... See more
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There was an issue with my order missing, I got contacted right away and got sent a replacement! Excellent service, will order again!
Long time customer of Plastic Freedom - use for many essentials like toothpaste tablets, paper tape and cleaning products. Also use for gifting, especially now they sell gin and Tony's Chocolonely! Ha... See more
Always love shopping at Plastic Freedom & support what they stand for. Appreciate having a platform that makes plastic free, zero waste & eco friendly products available to everyone. It makes the jour... See more
Company details
Written by the company
Start your journey to Plastic Freedom with 100's of the best plastic free products in one huge online plastic free store!
Contact info
1 wham cottages, Pr4 4xq, Preston, United Kingdom
- info@plasticfreedom.co.uk
- www.plasticfreedom.co.uk
4.7
Excellent
169 reviews
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Great product great service….always…
Great product great service….always looking to find new products that are non plastic
25 July 2024
The absolute best customer service
I cannot rate Plastic Freedom highly enough. I was worried my package wouldn't arrive on time for my trip so I wrote in. Beth wrote back right away, reassured me and went the extra mile to make sure everything would arrive on time.
Package arrived exactly when I needed it, and it was everything I had hoped for. Thank you so much!
24 July 2024
Unprompted review
Excellent service
My order arrived quickly. Unfortunately one bottle broke in transit but it was no problem as Beth sent another immediately. Excellent service, thank you.
24 April 2024
Always great service
Always great service; great products, arrive quickly, no excess packaging (or plastic obvs) with good communication. I'm a repeat customer & very happy.
23 February 2024
Eco friendly perfection
Stunning! Amazing eco products, top rate customer care. Can’t fault them, thank you for existing!
22 February 2024
Unprompted review
Yeti Rambler
Excellent products. Used this company a number of times. Kept up to date with my order. Quick delivery This was a second purchase of the yeti rambler bought as gifts nieces delighted with them
26 December 2023
how can you say rate your experience…
how can you say rate your experience when I haven't even received the goods?
27 December 2023
Reply from Plastic Freedom
I'm so sorry you got the auto trigger to review before you received your items. As you ordered on 27th December we did have a message on the website which you selected the check box at the checkout to say you understood items would be sent after our Christmas break.
In hindsight I should have stopped these review requests going out to avoid responses like this.
Reply from Plastic Freedom
I'm so sorry you got the auto trigger to review before you received your items. As you ordered pre-order items we did have a message on the website which you selected the check box at the checkout to say you understood items would be sent on the scheduled date.
In hindsight I should have stopped these review requests going out to avoid responses like this.
Lovely shop
I’m a returning customer, lovely shop, very good customer service, thanks again.
24 July 2023
Damaged goods received, minimal discount given.
Ordered a frying pan, it arrived damaged. A second replacement was sent - which was also damaged. The company only offered a 10% discount on the damaged pan, plus I had to use my personal time to return the first one, and they threatened with charging me for the first damaged one if it wasn’t returned. Poor experience.
30 July 2023
Unprompted review
Easy to navigate website
Easy to navigate website. Speedy delivery with excellent communication.
23 June 2023
Good experience nice shop
I have been using it for a year. Quick delivery and nice customer service. There is a nice range of brands and products. Good!
25 November 2022
Want to return but can't figure out how…
Want to return but can't figure out how - product faulty.
25 May 2023
Good products and fast delivery
25 May 2023
Great customer service
24 May 2023
Lovely company
They always respond quickly when emailed and nothing is too much trouble. I received a different item to what I ordered & after letting them know they sent me the correct one straight away and said to keep the other one so I was not inconvenienced!
8 May 2023
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