Plastiq Reviews 957

Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service.
Don’t bother emailing support, account services, or any of the other bogus emails they mention here because *spoiler alert* they don’t respond back. EVER.
Nearly a thousand dollars are being held in their purgatory with my vendor holding my shipment overseas, severely crippling me.
Wanna make things right, @plastiq? Expedite my refund today.

My first and only payment is arriving 3-4 days late. It's a wire transfer, all digital. What could the delay possibly be?

Looks like you have to write a poor Trustpilot review to get any attention from their CS team, which is a shame. They claim a 'less than one business day' turnaround on email, which has proven patently untrue, and don't even provide a phone number for recourse. I would avoid!

It's always super easy to pay bills using Plastiq

Terrible Service & Con Artists, they offered me a promo, use their service for X amount to receive a free gift card.(NO STARS)After doing so, they added a hidden clause. Now they will not give me the "free" gift card. Such bad company. Ban them, so they will go bankrupt. They should not be in business!! Stay away from them, they are corrupt! Shut them down!!

If I could give zero stars- I would.
Save yourself USE A DIFFERENT company!!

You will never talk to a person… if for some reason you need a refund, they give up on you REAL quickly… still waiting 15+ days later. Don’t do it!

Wasted a week trying to use their service. They Asked for documentation, we provided documents they requested. They asked for more and we supplied more. After 4 days they stated they cannot do the payment transfer. Wasted 4 days and yeah we get our money back 3-5 days. So 7-9 days wasted and waiting for a refund. Use with caution.

I signed up weeks ago and my account still isn't active. I've emailed customer service without any success. No one has replied.

I have discontinued your service. It is now a hassle to get into my account/ your app to pay my One bill a month and your prices and fees went up to an exorbitant rate which is not worth my time or my money thank you

You cannot speak to anybody and the emails are a few days late. If your running a business I would look into other platforms. Paying vendors is not as easy as they say it is.

Your delivery system is perfect (check via USPS) - great job, but your website needs a lot of work - not friendly at all! Thank you, George M.

Very responsive and efficient dealing with my issues. Now fully resolved
Michael

My vendor sends a statement which offers Plastiq as a payment option. It would be nicer if I could pay directly by credit card.

Fees are extremely high, the process is rather difficult, and it’s hard to see the amounts owed at the time of payment.

Very bad customer support. Extremely difficult to conduct business. Very time consuming!!!!

Works very well for me. Quick and easy.

Their 2FA system does not work. A user cannot change the number, and the staff is clueless.

Plastiq helped us to make our payroll easy! We had an emergency payroll issue to solve in a day! Thank you so much-we are very satisfied.

Excellent service I would recommend it to anyone