The company input the address incorrectly, and our check still has not arrived after 10 days. I even paid for overnight shipping.
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I used Plastiq to pay my rent, but due to an unexplained issue, my payment has been delayed for over 3 days. I still have not received a refund, and no one can clearly explain what is happening.... See more
Do not, I repeat, DO NOT use this service. My wire transfer is now over a week late with zero communication from customer service. Don’t bother emailing support, account services, or any of the ot... See more
Company replied
Cannot track payment. While sent and received icons are shown, it never shows received, only sent and deposited. Timing is critical for us. There was only one day leeway for payments to be received... See more
Company details
Written by the company
Plastiq makes it easy for businesses to pay virtually any expense from inventory and suppliers to contractors and rent using their existing credit cards, even where cards aren’t typically accepted. Our platform simplifies payments, improves cash flow, and helps you keep your business moving forward. Backed by the power of Priority, we deliver the flexibility, efficiency, and innovation businesses need to thrive.
Contact info
360 9th St., 94103, San Francisco, United States
- support@plastiq.com
- www.plastiq.com
1.7
Bad
957 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 month
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Too complicated, too slow
Just too complicated. And forever to reach the payee. May go back to written checks.
14 May 2022
Reply from Plastiq
Hi Rudolph, we are sorry to hear about your experience and would like to thank you for providing valuable feedback. Sincerely the Plastiq Support Team
Make autopay actually autopay
14 May 2022
Reply from Plastiq
Hi Adam, we appreciate your feedback! Your insights will be passed along to our product team so we can continue to improve the Plastiq experience for everyone. Please feel free to contact us via Live Chat or via email support@plastiq.com if you're ever experiencing difficulty with your Plastiq Account. Sincerely the Plastiq Support Team
Great customer service
13 May 2022
Reply from Plastiq
Hi Ronald,
Thank you for your feedback and review!
The service has been wonderful it is…
The service has been wonderful it is help me to manage all my transactions in one place for organization of a sound mind everything is delivered on time.
13 May 2022
Plastiq gives me a way to pay…
Plastiq gives me a way to pay government taxes when my bank doesn't
12 May 2022
CRA still hasn't received my Payment…
CRA still hasn't received my Payment that was supposed to be sent APRIL 28TH!!!! (It's now May 11. Horrible service!!! Good luck getting a hold of anyone to assist or help. Highly recommend not using this service!!!
11 May 2022
Reply from Plastiq
Hi Robert,
We're sorry to hear you've experienced a delay in crediting with the CRA, during tax season manual crediting can take a bit of time. Feel free to reach out to us via live chat or email and we're happy to take a look.
Expedited Shipping
I paid for expedited shipping at $39.99. The Plastiq website states "Expedited Delivery⋅FedEx Overnight⋅Tracking Included". I paid before 11:00 am on May 5, 2022. The website indicates that my was mailed on May 5, 2022, but the website states it will be delivered by May 9, 2022. This is not the overnight shipping that I paid for and I never received a tracking number to confirm that I got the overnight shipping that I paid for. I tried contacting the company and got the following response "We will respond to all support requests within 1 business day or less." I never got a response within 1 day or less. The company should not be charging for expedited shipping if it really isn't, and should explain how the customer can track what they paid for.
10 May 2022
Unprompted review
After adjusting to not having access to…
After adjusting to not having access to a person via a simple phone call especially for new account holders I agree that the overall concept is excellent
9 May 2022
I absolutely hate your service.
8 May 2022
I don’t find your platform to be the…
I don’t find your platform to be the friendliest. The tabs are not intuitive so I’m constantly checking to locate the correct one. And why don’t payments go directly vs a two- to three-day wait period, especially when you charge a fee!!!!
8 May 2022
A bit of a delay on some payment…
A bit of a delay on some payment options but overall a great experience!
8 May 2022
Great service
8 May 2022
Great service and easy to use
8 May 2022
It was excellent
8 May 2022
Tried to pay my broker his fee via…
Tried to pay my broker his fee via plastic and they harassed me thinking it was money laundering. Asking a bunch of questions and denying my transaction after seeing an invoice
7 May 2022
Easy repeat transaction
Easy repeat transaction - just a couple of clicks and then input the amount.
They give a date for expected delivery and then follow up with email when cheque is deposited.
6 May 2022
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