The underwear is pretty, very sexy. Came on time. Fits well. However, when I'm ordering skimpy underwear made of black mesh having obnoxiously large white labels is so distracting. I tried to remove o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.
Company replied
Great item, nice material, good to wear
Company replied
Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup s... See more
Company details
- #27 of 38 best companies in Lingerie shop
Written by the company
Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
Contact info
London, United Kingdom
- customerservices@playfulpromises.com
- www.playfulpromises.com
4.0
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Overall a great shopping experience
Overall a great shopping experience. Fast and the items I got were beautiful and fit well
5 December 2024
Always a great experience
Always a great experience, reliable, good size range and high quality product!
2 December 2024
Affordable Quality Sexy Lingerie
I’m very happy with my over all experience with Playful Promises! They are affordable, good quality, and design stunning pieces! I feel their items are worth the wait! Their sizes do run a bit large compared to USA, so order down if there’s a question in your mind. I had to exchange a few items. Other than that, 5 STARS!
15 October 2024
Reply from Playful Promises
Hi Vin, I can see your order did indeed ship the same day as you ordered it, and is actually out for delivery today. Please take a look at your shipment dispatch email and click on the OCS tracking link :)
They mess up their inventory a lot
They mess up their inventory a lot. They can't keep track of what is and is not in stock
5 December 2024
First time purchase delivery was fast…
First time purchase delivery was fast but some of the items have been returned and still waiting on a refund
26 November 2024
Reply from Playful Promises
Hi Hayley, could you drop us an email at customerservices@playfulpromises.com, because if you used our returns service, this should have automatically sent when the parcel was on the way back to us. If you did not use our label, we would need to be informed and sent the tracking number so we can manually track your returned parcel.
Great designs for hard-to-find sizes!
Great designs and good quality materials. I love that you have my awkward size available in so many beautiful styles. Usually a bit on the pricey side for me, but grabbed a bargain in the sale.
2 December 2024
Not worth the wait
Unfortunately I had to wait months for items only for them to be refunded. One of the items was half of a matching set. I had to order the other half from the outlet so I can't return it. It'd be fine if I got the bra, but I'm stuck with the panties that genuinely don't match anything and wouldn't because of the color combination. Immense waste of time. Did I mention the order was sent late af in parts to begin with? Gonna be ordering from here a lot less, if ever. Came for the first Gabi collection and stayed for the size range. My sizes always sell out fast and I have to compromise band or cup. This time nothing fit. Panties all too big and underwire all to small. Just not worth the effort ordering or time waiting anymore.
2 December 2024
Sent the wrong size underwear then…
Sent the wrong size underwear then didn't respond to my email asking what to do to receive the correct size. I don't want to be charged for sending the in correcting sizing to me and I don't know how to get help about this.
3 December 2024
Reply from Playful Promises
Hi Francesca, apologies for the delay and the issue you have had with your order, I can see you should have a response from us yesterday. You won't be charged for this item and will receive a refund.
Reply from Playful Promises
Hi Louise, I'm so sorry to hear that! Please drop us an email as we can see this was delivered on the 5th. The email is customerservices@playfulpromises.com
Awesome Products
Easy ordering. Great website. Quick delivery n fabulous products. Love themmmmmmmm. Thanks.
3 December 2024
My order has not been delivered
2 December 2024
Great stuff
My partner love it and it fit so well the size in chat help to get the right fit online and very use full we have bought again and the quality is excellent
And as a Cury woman it gave her more confidence to were something out of her comfort zone
28 November 2024
Two out of three “correct” items
Two out of three “correct” items. The incorrect item: instead of a 32D bra, I received a 40G. Not even close. Package labeled correctly: 32D, but bra was a 40G.
2 December 2024
Great products and services
I have bought from Playful Promises many times.
The products are very good quality and the service is excellent
28 November 2024
Stop asking for feedback before the items are presented
I like the products which I bought as a Christmas present for my wife. But seeing as Christmas has not arrived yet my score does not and will not reflect my true feelings as I am being bombarded with emails asking for my feedback on something that will not be realised until December 25th
28 November 2024
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