Playful Promises Reviews 

3,503
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their stunning designs, high quality, and comfortable, stylish fit, often noting their unique appeal. Many also highlight the excellent customer service, with representatives described as helpful, friendly, and efficient in resolving queries, alongside quick and beautifully packaged deliveries. However, some customers also noted issues with customer service, including slow response times and difficulties with refunds or returns. Additionally, a few other people felt that delivery services could be inconsistent, citing delays, unexpected charges, or items not arriving as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as superb,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Delivery service

Users describe ambiguous interactions with delivery services, with many customers reporting quick and timely... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The underwear is pretty, very sexy. Came on time. Fits well. However, when I'm ordering skimpy underwear made of black mesh having obnoxiously large white labels is so distracting. I tried to remove o... See more

Company replied

Rated 4 out of 5 stars

The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.

Company replied

Rated 4 out of 5 stars

Great item, nice material, good to wear

Company replied

Rated 4 out of 5 stars

Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup s... See more


Company details

  1. #28 of 38 best companies in Lingerie shop

Written by the company

Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(3,503)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely

I recently ordered some beautiful lingerie, and I was really impressed with the entire experience. The delivery was prompt, arriving right on time, which made the process even better. As for the lingerie itself, not only are the designs stunning but I was also surprised by how comfortable each piece is to wear. It's great to find a blend of style and comfort!

10 December 2024
Rated 1 out of 5 stars

Shipping is Way too slow

Shipping is Way too slow. Use fedex or ups or something else but it’s been two weeks and I still haven’t gotten the items

10 December 2024
Playful Promises logo

Reply from Playful Promises

Hi Lucy, I can see you have ordered from our clearance store. This store is heavily reduced and the dispatch time is noted as being up to 10 working days. I can see your order was dispatched on the 2nd working day, however seems USPS has been a little slow and it is due to be delivered today (the 9th working day).

Rated 4 out of 5 stars

It great to find things for my wife

It great to find things for my wife . Very nice looking lingerie . Here is my down side . Tracking the order leaves a little to be desired. Placed the order almost two weeks ago . So far it has not arrived. The tracking information is 4 days behind.

17 December 2024
Rated 5 out of 5 stars

I have never found really pretty/sexy…

I have never found really pretty/sexy lingerie that fits my unusually large bosom. The set I bought is absolutely AMAZING and can't believe it actually fits, supports me, and looks sexy.

I'm your newest, big fan and have already recommended Playful Promises to a few other women with big boobs.

9 December 2024
Rated 5 out of 5 stars

Great Experience

I love the products that I received from Playful Promises. They fit my body perfectly with a lot of options to choose from—which is hard to do, given my frame and my cup size. When I needed to return items for one reason or another, their response to action was swift and clear. Customer Service here rocks. Keep it up! Thank you! :)

5 December 2024
Rated 1 out of 5 stars

You keep asking me to rate it but it…

You keep asking me to rate it but it hasn’t even shipped yet.

4 December 2024
Playful Promises logo

Reply from Playful Promises

Hi Nicholas, it did indeed ship out the day after you ordered, hooray! Please take a look at your email for your shipment confirmation, and you will find the OCS tracking link on the order status page :) If any further problems, please email us.

Rated 5 out of 5 stars

Gorgeous

Gorgeous, quality-made bras and underwear. I'm addicted to Playful Promises bras especially.

5 December 2024
Rated 2 out of 5 stars

one of the items…

With the exception of one of the items I am pleased with the order. One of the items was delivered in a plain opened plastic bag. I have concerned that it has been soiled and would like it to be returned and replaced.

3 December 2024
Playful Promises logo

Reply from Playful Promises

Hi Carlton, I'm sorry to hear about this experience. On occasion, our warehouse may need to re-pack returned items in plain plastic bags, however we do not accept returns on hosiery so this is unusual. Please can you drop us an email with images of the issue to customerservices@playfulpromises.com

Rated 2 out of 5 stars

It took ages for my order to be…

It took ages for my order to be confirmed and then when it arrived I was refunded one of the items which in reality means I didn’t just want the knickers and suspenders. I am guessing in the time between ordering and sorting it out the product then went out of stock.

It took far too long for PP to sort this on this occasion.

Sorry guys/gurls.

3 December 2024
Rated 4 out of 5 stars

Sexy underwear for the bigger lady, at last!

All in all, a very good experience. You cater for the bigger ladies who feel good in sexy underwear. I loved the range that you have. My purchases came very quickly. Although £42 for a bra & £20 for matching knickers is a treat more than every day wear. I would definely use you again when a sale is on. One tiny downside is that I purchased the bra & knickers for £30 over black Friday & the next day they were reduced again. Very frustrating!

3 December 2024
Rated 5 out of 5 stars

I’ve always love Playful Promises!

I’ve always love Playful Promises!

I’m a plus size French woman and it’s not easy to find this type of lingerie in France! It’s like being plus size means you can’t be sexy! Or not in a good quality! So I bought a bra during the Black Friday and I’m so happy!! Can’t wait to wear it!

5 December 2024

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