Playful Promises Reviews 

3,502
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, often describing them as superb, well-made, and made with lovely fabrics. Many appreciate the stylish and unique designs, noting that the items look just like the pictures and make them feel confident. The sizing is frequently praised for being accurate and inclusive, with many finding a perfect fit, especially for curvy women. However, some customers also noted issues with delivery times, with orders arriving later than expected or not being dispatched promptly despite express shipping. A few other people also felt that customer service was lacking, citing slow response times, incorrect refunds, or unhelpful interactions when trying to resolve order issues.

What people talk about most

Product

Customers express high satisfaction with the product, frequently praising the great quality and fit of items... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the superb and exceptional quality... See more

Order

Users describe ambiguous interactions with order, with some customers praising the simple ordering process,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick delivery times, even for... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The underwear is pretty, very sexy. Came on time. Fits well. However, when I'm ordering skimpy underwear made of black mesh having obnoxiously large white labels is so distracting. I tried to remove o... See more

Company replied

Rated 4 out of 5 stars

The quality of product great, the delivery time great but while I purchased over a required amount to obtain free delivery the system still charged me delivery.

Company replied

Rated 4 out of 5 stars

Great item, nice material, good to wear

Company replied

Rated 4 out of 5 stars

Absolutely love the stunning Bras and Bikini top I've ordered. The material is of great quality and looks exactly as in the photos on your models. Unfortunately I have to return the items as the cup s... See more


Company details

  1. #27 of 36 best companies in Lingerie shop

Written by the company

Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,502)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bra finally arrived

Bra finally arrived. It is sexy, practical, and exactly the right size for my sub. She has massive boobs, and your options accommodated her bust perfectly.

9 January 2025
Rated 5 out of 5 stars

Lovely

Beautifully made item,I always have trouble with fit on bras due to large bust size but the fit is perfect and great support, shipping was quicker than expected, well packaged.

9 January 2025
Rated 5 out of 5 stars

Cute, stylish, sexy and easy

I got the full set for this and it was so so cute and comfy! The bra didn’t fit, it was a lot too small but the return was easy and I was able to drop it off the next day for a store credit!

27 December 2024
Rated 5 out of 5 stars

Beautiful bras

Absolutely amazing bras! Was looking for a change from Ann Summers, as they started to feel cheap and the sizes felt tighter than before, saw an ad for Playful Promises and have now found my new site to purchase bras!

27 December 2024
Rated 3 out of 5 stars

Pretty, but...

Very pretty, but doesn't fit - good amount of side spillage. I double checked the size, but maybe their cups run small. Can't return it, so I'll either make do or thrift it.

18 December 2024
Rated 5 out of 5 stars

Great Products

My first order from Playful Promises and it won't be the last one. Delivery arrived on time and was securely packaged. The products I ordered were well made and of a high quality and felt/looked good when I wore them. Highly recommend them.

3 December 2024
Rated 5 out of 5 stars

Perfect

Wow, the set is beautiful and the surprise present! Just perfect first experience. I used size recommendations and it also worked well.

18 December 2024

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