Playtrade 

Words of advice.... Avoid PlayTrade like the plague!! I have been battling with an appalling seller (tunes4u) and an appalling customer services (it's a joke to even call them that!!) for weeks now!
I bought a low value item for an xmas gift to be told by the recipient just after xmas that it was faulty, I contacted the seller asking to return it to recieve a short response to say they would look at it. When I got the gift back from the recipient I had already bought them a replacement so sent the item back requesting a refund (at my own expense). No contact from the seller for over a week and then a replacement dropped through my door, I took this up with the seller who pretty much said that was all I was getting so contacted playtrade only to recieve nothing but endless badly worded copy and pasted emails that didn't help nor answer any of my questions.. 2 phone calls made to them one over 50 minutes!! They eventually (after a large argument over who was responsible for the transaction play or the seller) said they would contact the seller and request they refund. I've now had an email from them today to say I need to once again return the item to the seller and request a refund! which will leave me once again out of pocket! At least with ebay you have buyer protection, play don't seem to care! I have since cancelled every one of my pre orders with them and will NEVER!! be using them again for anything!

I can concur with every bad review on this site. Bought item from Playtrade seller, never arrived. Followed Play web sites advice that I must fist seek resolution direct with the seller. Sent 2 e-mails, first direct, 2nd entered via Play website, neither of which the seller even bothered to reply to. I finally lodged a claim for a refund with Play through their link to 'PLAYTRADE FAIRPLAY GUARANTEE. If there is ever a misnomer of a scheme name this is it. All of the communications are automated standard e-mails, I received an initial automated acknoledgement of my claim, with a promise of resolution with a working day then zip! Afrer waiting a week I again used the proper link to ask why they had done nothing with my claim, this only triggered another automated e-mail in response. Finally, in desperation I E-mailled CUSTOMERCARE@PLAY.COM (this is even more of a wild misnomer). I eventually got a dreadful response, pigeon english, from which I quote "It saddens us more to hear that the FairPlay Guarantee Claim feature on account has been disabled as the item is above 28 days since the posted date." and "At this state, we regret to inform you that we are no longer able to provide further assistance and we highly suggest that you continue contacting the seller to resolve the matter. We understand that this would raise more frustration and inconvenience on your end however, as much as we would like to assist you, this is the least that we can do. "
They make your blood boil frankly. I have been ripped off to the tune of £35 for an intended christmas present that never arrived, been totally blanked by the 3rd party seller, and had my claim, that was lodged on the 24th day after order (the FAIRTRADE claim period is 28 days they tell me, after which tough luck) declared timed out based on the date they chose to respond not the date I made my demand for a refund, which was in time.
THIS COMPANY IS A JOKE AND HAVE NO SENSE OF CUSTOMER CARE - USE AMAZON WHO I HAVE FOUND FAULTLESS IN DEALING WITH SUCH MATTERS. NEVER EVER ORDER ITEMS FROM 3rd PARTY SELLERS!!!

I placed an order for a CD back in December and i have never received it.I have emailed on numerous occasions but never had a response.................until now and i am being told there is nothing they can do. Disgusting do not use them at all.

Ordered a Wii game on 14th November. Money taken from account immediately. It has never arrived. I have contacted play.com, playtrade and the seller directly many times, over the phone and via email to get a refund, but haven't got anywhere. They just fob you off constantly. I think it's all a scam. Do not buy anything from this site.

have waited weeks for an xbox console, it never arrived for christmas despite assurances it would.
avoid these people, you never get any genuine feedback.
its cost me a lot of money.

Beware long delivery times from PlayTrades when unit is supposedly despatched. I was ripped off and play still havnt given me my money back. DSi bought on 21st November and my account panel was updated with product despatched with a footnote asking for me to ignore the 3 days as it will be 20 days. Nothing arrived! I have now been on to play.com 5 times and each time I am assured by the Filipino lady that I will be getting money back through the guarantee scheme but it never arrives and I am continuing to call them. Do yourself a favour and spend a little extra somewhere else and get a PROPER returns and guarantee.

Hi Everyone. This is A WARNING to anyone buying from this website. Avoid like the plague. We purchased a X Box 360 and less than two weeks old it broke. The ring of death appeared. Cakesattic refused liability and accused us of dropping the X Box. This was not true!!! I was promised a refund after Cakesattic refused liability. I waited for a week. Had a phonecall today 3rd 0ctober 2011 and was told i AM NOT getting a refund. Now going to Trading Standards and Watchdog. They have gone back on their promise. I am fuming!!!!

I bought a 3DS game from a company called GAMEEXCHANGE on 18/5/11 for £23.95.
Nothing ever arrived.
Contacted seller who said he had sent it 2nd class (since then I see has 100% negative feedback that he has never despatched anything he has sold!!).
Got it in touch with Playtrade on 21 June who told me they would refund me with 24 to 48 hours as I had waited so long and the seller is a useless waster.
Still no refund from Playtrade 28th June 2011 so phoned again. My request has given an ref. number and the department that does refunds are very very busy. Wait another 24 to 48 hours and if I haven't had a refunds phone again.
Never again will they get my business.
GO TO SOMEONE REPUTABLE DON'T USE THESE GUYS.

I ordered a DVD via PlayTrade (howard99 .. Definitely avoid) and never received it. I tried 4 times to contact the seller and got diddly. I tried to follow the procedure to make a claim but it kept telling me to contact the seller !!! I have sent numerous emails to Play.com support, and after being repeatedly told to contact the seller (this was via an auto generated response), I finally got an email telling me that they were very sorry and there's nothing they can do for me !!! Then they had the cheek to say I should keep trying to contact the seller !!
I have been ordering from Play.com for 11 years nowe (nearly 800 items) and this was the best they could do ... Well all I can say is thank god for Amazon & Ebay 'cos I won't be using Play.com anymore.

My advise is not to buy from play trade i ordered from a company called Duragadget the item never arrived and when you try there phone number you are informed that the mail box is full probably with unsatisfied customers DO NOT ORDER FROM DURAGADGET !!!!!!!!!! OR PLAYTRADE

I ordered a DVD from zoverstocks through playtrade, I was told it had been sent out the same day. Two weeks later it still hadn't arrived but they were insisting it would arrive any minute. Nearly 3 weeks later they finally tell me that it never passed final quality inspection and I'd been refunded!!

Some Playtrade dealers to not work to the same standard as Play.com.
Unlike Amazon the buyer does not get an automatic email to rate the transaction so some Playtrade dealers do not get the rating they deserve leading to the buyer dealing with a less than professional seller. It was only a chanced look at my buying history that showed how easy it was to leave
feedback. Play.com should promote this fact

I returned the waltons season 6 on the 8th january as the dialogue was in german and could not access the english language. I asked for a refund and have heard nothing since. My e-mails have been ignored.What a way to run a business!!After contacting customer service was told I would have to fill in a form which they would send to me. Goodness knows how long it will take to get my money back - if at all. From M Hanlon

I've used playtrade in the past to both buy and sell with no real problems but now I've had the misfortune to buy from a bad (or unlucky) seller whose item just didn't turn up although alledgedly sent by recorded mail. Tried to claim on Fairplay guarantee and use playtrade to put pressure on the seller (Richard360) but after 4 phone calls and several weeks I'm making zero progress. Shame on you playtrade - you've gone downhill.

i purchased a DVD from future tech through playtrade nearly 2 months ago which was advertised as 'region free' and would apparantly play on any DVD player in any country! this was not the case when i recieved the item it clearly stated on the box that it was region 1, which was no use to me as i live in England, i tried it on both of my players and it didd'nt work on either! so i emailed them telling this and asking for either an exchange or refund!
i recieved a reply the next day basically calling me a liar and saying that they can prove that their DVD's work on any player, but in the end offered me a refund as they said they saw no point in proving to me that it worked.
i sent the item back and heard nothing, so i emailed them again and was told it had not been recieved, althoughi should have sent it recorded delivery, i found it hard to believe this. if the item had been advertised correctly in the first place, this would not have happened!

i will not be buying anything from future tech or playtrade again as there is a big chance that what you are buying is falsly advertised and a chance you may got get your money back!

I ordered a pack of 6 INKRITE cartridges as advertised by Play.com through a Playtrader They sent me a completely different name set ( a cheaper brand and not as good ) When I complained they told me that they were exactly the same ( which they clearly were not !!) and tried to fob me off with various excuses.This is a complete ripoff...In the end they offered to refund my money if I sent the carts back ..or ( this is the best bit ..send me what I had ordered in the first place INKRITE !!! ) Needless to say I did niether because if you cannot trust them to send you what you ordered I am sure I would not trust them to refund my money after I had sent the carts back..This is the second time that I have had the misfortune to unwittingly purchase from this same trader through Playtrade,,, on the advert it looked as though I was ordering directly from PLAY.COM and was rather misleading and it was only after I had paid for everything did it become apparent that I had actually ordered from this useless Playtrader again..So beware and I definitely will not order using Playtrade unless I can get an email from the trader EXPLICITLY telling me that he is going to send the goods EXACTLY as advertised..You expect this sort of thing on Ebay but should never happen on a well known site like Play.com who should take careful note of feedback etc about these traders.!! To be fair all orders from PLAY.COM themselves have been very good an no problems and I have used them for a good few years ,it's only when they started this PlayTrader business that things went downhill. So my advice would be forget Playtrader and if Play.com haven't got what you want then go elsewhere Amazon for instance although there Marketplace suffers a similar problem , but Amazon are a lot more approachable when it comes to disputes than Play.com..

I tried to buy an item from a private seller via the play trade site in plenty of time for Xmas. Got an email that the sale had gone through. A week later wondering where it was I emailed the seller. He assured me it had been sent the day after ordering. I then logged on to find the sale had been 'declined' but no body had bothered to tell me, and the seller was lying about the despatch. Tried to complain about poor service but no one was interested. Left it very hard to get the item in time for Xmas.

Had an excellent run at selling some items through the playtrade site, all my items sold in 48hrs, and the playfunds, once set up, were just as useable as paypal, only downside is the buyer centric system in which customers can get their money back, but I believe these are now being independantly investigated, so all in all a great alternative to ebay for DVDs and games, would definately use again!