PHILIPP PLEIN Reviews 713

Extremely bad consumer policy. They ship one order in many different deliveries causing recipient multiple tax handling fees. In my case I needed to pay more than EUR 120 extra fees! They do NOT answer e-mails regarding returns until it is too late, and they refuse returns.

Scam artists! Do not order from this company! I ordered a jacket and it came it was too big. I returned item nearly two months ago and have still not received my refund! They ignore all your emails and phone calls. Whilst also having the audacity to send me a text message every single day! How this company is able to trade freely I will never know!

I have purchased a leather moto jacket online. The jacket is very nice and good quality Unfortunately it was small. I have contacted customer support they sent me a return label. Philipp Plein received my item on 13/12/2024. Today is 17/1/2025 and I have not received any confirmation or refund yet. I called the customer support a few times, sent online inquiry and emails no response. Now I contacted my bank and started a dispute.

Very bad service to be honest and a huge disappointment, I ordered a jacket and it took nearly a month to arrive spoke to someone from the company regarding why it is taking so long and he mentioned the discounted items take longer to receive although it said fast delivery when I ordered it.

The jacket came too small and I returned it, it took nearly a month again to be returned and I contacted customer service multiple times to receive my refund and no one responds back.

I would definitely avoid buying online.

It’s a shame because I used to buy so much items from Philip Plein when they had a London boutique but the company is not what it used to be.

Constantly bombarded with unsolicited SMS messages at least 3 times a week from Plein or Plein Outlet in the early hours of the morning. There’s no way to opt out or unsubscribe from SMS messages. Since the 10th December I have called and emailed 3 times and asked to have my personal info removed and to stop these nuisance messages. Nobody has responded to my emails with screenshots of the messages and on the phone they give excuses like it could be the IT department are busy! The situation has become extremely frustrating. I’ve informed Plein that I will seek legal advice from Which Legal on how to formally report the issue if it continues. By law if asked to removal personal information it’s supposed to be actioned immediately.

Good quality products 👌

I tried to return a pair of sneakers that I ordered. The return link did not function on the app and on the website. I sent an email with no response. I tried to phone a number in Switzerland without success than a number in France where I finally got somebody who sent me the return documents. It turned out that these documents were missing some papers and UPS was not able to do the return. Still trying to contact the company to sort out the problem after 15 days! Avoid this brand!

Ordered a watch weeks ago. Absolutely no updates. Cannot reach customer service via phone nor email.

Thinking about filing a class action lawsuit as it appears the company is a fraud. I’m an attorney

Placed on order on November 23 , 18 days later the order was cancelled, I never received an explanation. Another order placed on November 26 is still up to now Dec. 13th in status 'being processed' Noone answers the calls nor the emails sent. Terrible customer service!

Today i have received my jacket. It is really good.

placed the order online for pair of sneakers. No order status has changed since then. Terrible customer service! For all my questions about status I received just one stupid comment "we transfer the issue to our logistics"

This is the worst ‘Luxury’ brand that you can peak.This guys are scammers . I made a return in a shoe and after 1 month and half that I sent them what’s going on with my refund they said that they received an empty box .After a month that the said they will investigate it with dhl , answered me that the investigation was declined. Now am not gonna get me 200€ refund and I don’t have even my shoe . That a shame

My watch from this brand broke. I contacted the company and they offered to refund me. This was in April this year. Well... I sent the watch back and still haven't received a refund. The support doesn't give any information except empty excuses. It seems I was cheated out of 750 euros and my item was taken. Never deal with this brand.
Upd 1: two days have passed. Support continues to send me false information: that they allegedly made a payment to my bank account, but my bank declined the payment, they sent a fake transaction number that does not match the format of the PayPal payment system with which I paid for the purchase. It seems that they do not intend to return the funds

I brought a belt last year , broke in half the other day and they won’t do anything about it and say it is a mechanical fault whatever that means. Luxury garments last a lot longer than a year. I’m sorry but it’s just the name and styling you pay for there’s no quality at all with PP items !

I bought a hat from this shop, returned it a month ago, and still haven't gotten my money back. Disappointed because a big fashion brand does business so badly. Will never buy from them again.

Worst company ever ,i purchased a pair of shoes , next day tennis sole detached from main shoes , try to return it , but i was a taken out with security in front on my 4 year old daughter

I bought a few things from Philipp Plein. Tshirts what was so expensive, i washed the shirt how was on instructions and hundreds of flitters came off. So the quality os not good and the price is sky high. Do nor waste your money with this company.

DO NOT BUT THESE CLOTHES EVER. THEY THINK ITS FUNNY TO SPAM YOU FOR THE REST OF UR LIFE. ESPECIALLY AT 8AM EVERY SUNDAY MORNING.

The company is useless in returning items.
Avoid this company at all cost. The brand is far from luxury brand. I bought the python trainers from them and then returned it. Then sent me return labels and asked me to use DHL. I sent it and they refused to collect the item when it reached Germany. The contact details on return label could not be located by DHL. DHL contacted me that they couldn't locate them. I sent emails several times but all I the got is poor customer service. DHL had to return the item to me. They refused to reply email or pick call. I'm now left with a shoe I don't want.

I am speechless at such poor customer service and poor quality.
I am now on my third month waiting to get my money back.
I'm excited to see how long it will take.
one thing is for sure... i will never endorse that brand again.