Plumbhub Reviews 

346
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more

Rated 5 out of 5 stars

Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more

Company replied

Rated 4 out of 5 stars

A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more

Rated 3 out of 5 stars

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more

Company details

  1. #52 of 53 best companies in Plumbers' merchant
  2. #105 of 106 best companies in Bathroom Renovator
  3. #112 of 115 best companies in Bathroom Supply Shop
  4. #115 of 119 best companies in DIY Store
  5. #74 of 75 best companies in Heating equipment supplier
  6. #39 of 39 best companies in Radiator shop

Written by the company

Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.


Contact info

3.2

Average

TrustScore 3 out of 5

346 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(346)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bathroom Suite

Ed and his team cannot do enough for you, exceptional customer service, I will not hesitate to use PlumbHub again in the future.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

This company have been so helpful

This company have been so helpful. Kept me informed of the delivery, They phoned to confirm all details, the delivery date that fitted in with me. Very happy with the service, and they had the best price of the replacement toilet seat that I required. Exception service. Definitely order from them again.

4 October 2024
Rated 5 out of 5 stars

Very good service I was kept informed…

Very good service I was kept informed all the way and the radiator looks great will be using again

1 October 2024
Plumbhub logo

Reply from Plumbhub

Many thanks for your appreciated order and your fantastic review, we hope you enjoy keeping warm and cosy.

Rated 1 out of 5 stars

No reply from Customer Service

Parcel not delivered by Evri. I asked Plumb Hub to raise an enquiry with Evri and sort out whatever issue is but have had no reply from Plumb Hub, hence 1-star for customer service.

23 September 2024
Rated 5 out of 5 stars

Very happy with the radiator

Very happy with the radiator. Great quality and looks good underneath my very large window whilst keeping my lounge toasty warm. Can definitely recommend Plumbhub when looking for great radiators.

12 September 2024
Rated 5 out of 5 stars

I had to get in touch about delivery

I had to get in touch about delivery. The man I spoke to was very polite, knowledgeable and helpful. He returned my call with relevant information and the tap I ordered was delivered to me as the information he had given. I would recommend Plumbhub and would use again.

6 September 2024
Rated 1 out of 5 stars

I wouldn’t use them again

In stock item ordered on 14 August with a quoted despatch of 2 to 3 days. It’s now 2 September and it still hasn’t arrived. Contacted their customer service over a week ago & was told “oh sorry your order was ‘missed’ by our despatch system and will be out to you asap” - they finally despatch it 30th August but choose to use a 48 hour service from useless carrier EVRI and my item is delayed in transit.

2 September 2024
Unprompted review
Rated 3 out of 5 stars

Waiting to see how things go

Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whether it is to be returned or they will replace my tap . Luckily the old tap which leaks heavily is leaking on the cold side, otherwise I would be getting very impatient

12 August 2024
Rated 5 out of 5 stars

great company to deal with

great company to deal with, even brought the item out and loaded it in the car. A VAT invoice would have been nice but have been unable to get one.

2 August 2024
Rated 1 out of 5 stars

Radiator arrived damaged.

Radiator arrived damaged.
Raised a return/exchange with the supplier whom seemed to doing nothing with this request.
Have contacted PayPal now to chase a refund.

13 June 2024

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