Order placed on the 3rd August. Still waiting. They seem have to keep the money but not send the goods. Emails ignored and phone goes to answerphone. Just letting people know the extremely poor cus... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... See more
Company replied
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... See more
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... See more
Company details
- #52 of 53 best companies in Plumbers' merchant
- #105 of 106 best companies in Bathroom Renovator
- #112 of 115 best companies in Bathroom Supply Shop
- #115 of 119 best companies in DIY Store
- #74 of 75 best companies in Heating equipment supplier
- #39 of 39 best companies in Radiator shop
Written by the company
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Contact info
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, United Kingdom
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good product
This was just as described with good instructions and was easy to fit. Prompt delivery - I would recommend this company.
Bathroom Suite
Ed and his team cannot do enough for you, exceptional customer service, I will not hesitate to use PlumbHub again in the future.
Great choice of sizes for radiators
Great choice of sizes for radiators at the right price.
2 to 3 days delivery? Make that 7 in my case.
This company have been so helpful
This company have been so helpful. Kept me informed of the delivery, They phoned to confirm all details, the delivery date that fitted in with me. Very happy with the service, and they had the best price of the replacement toilet seat that I required. Exception service. Definitely order from them again.
Very good service I was kept informed…
Very good service I was kept informed all the way and the radiator looks great will be using again

Reply from Plumbhub
Great selection and sizes of radiators
Great selection and sizes of radiators. Quick delivery. Would recommend.
No reply from Customer Service
Parcel not delivered by Evri. I asked Plumb Hub to raise an enquiry with Evri and sort out whatever issue is but have had no reply from Plumb Hub, hence 1-star for customer service.
Very happy with the radiator
Very happy with the radiator. Great quality and looks good underneath my very large window whilst keeping my lounge toasty warm. Can definitely recommend Plumbhub when looking for great radiators.
I had to get in touch about delivery
I had to get in touch about delivery. The man I spoke to was very polite, knowledgeable and helpful. He returned my call with relevant information and the tap I ordered was delivered to me as the information he had given. I would recommend Plumbhub and would use again.
I wouldn’t use them again
In stock item ordered on 14 August with a quoted despatch of 2 to 3 days. It’s now 2 September and it still hasn’t arrived. Contacted their customer service over a week ago & was told “oh sorry your order was ‘missed’ by our despatch system and will be out to you asap” - they finally despatch it 30th August but choose to use a 48 hour service from useless carrier EVRI and my item is delayed in transit.
Waiting to see how things go
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whether it is to be returned or they will replace my tap . Luckily the old tap which leaks heavily is leaking on the cold side, otherwise I would be getting very impatient
great company to deal with
great company to deal with, even brought the item out and loaded it in the car. A VAT invoice would have been nice but have been unable to get one.
Radiator arrived damaged.
Radiator arrived damaged.
Raised a return/exchange with the supplier whom seemed to doing nothing with this request.
Have contacted PayPal now to chase a refund.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







