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Pocketpills Reviews 

5,112
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 3,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenience and ease of the service, highlighting hassle-free and fast delivery of medications directly to their door, often with secure packaging and timely notifications. The customer service and staff are frequently described as stellar, professional, and helpful, with pharmacists readily available, contributing to a flawless and efficient user experience. However, some customers experienced delivery delays, with medications arriving late or losing their cold chain. Others reported poor customer service communication, citing difficulties reaching support and a lack of follow-up.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and convenience of... See more

Service

Customers had positive experiences with service, often highlighting its excellence, speed, and reliability.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and convenience of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the easy and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassle-free and delivered right to your front step. Having the app means there’s no wait line and no issues with insurance coverage. It is all done with no hassle. And refills are scheduled for deliv... See more

Company replied

Rated 5 out of 5 stars

Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more

Company replied

Rated 5 out of 5 stars

I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice

Company replied

Rated 5 out of 5 stars

It was fast delivery. I always think its going to be late but it arrives beforehand and cold and with more info inside to make me comfortable. Always great experience

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Chemist
  3. Online Pharmacy
  4. Pharmacy
  5. Weight-Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,112)

3,137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had nothing but good easy use of…

I've had nothing but good easy use of the app and with the dr and pharmacists. The ease of having the medicine delivered is awesome.

7 July 2026
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Reply from Pocketpills

We're so happy to hear that you've had such a positive and easy experience with our app and our team of doctors and pharmacists. It's wonderful to know that the convenience of medicine delivery is awesome for you!

Rated 3 out of 5 stars

The shipping company wasn’t updating me…

The shipping company wasn’t updating me on the tracking. It arrived way before they sent me the confirmation that it had so it was sitting out in the sun for a while

8 July 2026
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Reply from Pocketpills

Hi Dayna, we are so sorry to hear that. A manager did try reaching out to you. Please let us know a time we can connect.

Rated 5 out of 5 stars

Pocket pills is always on top of…

Pocket pills is always on top of everything….communication is easy and efficient .Switching my prescription to pocket pills was one of my best decisions.

8 July 2026
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Reply from Pocketpills

We're so happy to hear that you find our communication easy and efficient! It's wonderful to know that switching your prescription to us has been a great decision. Thank you for your kind words!

Rated 5 out of 5 stars

As always

As always, first rate!

9 July 2026
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Reply from Pocketpills

Thanks a bunch, Bob!

Rated 4 out of 5 stars

Good prices and communication took…

Good prices and communication took longer for shipping than I thought it should but when it came was very well packaged

8 July 2026
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Reply from Pocketpills

We're glad to hear you appreciated our prices and communication. We apologize for the shipping delay you experienced and are pleased your item arrived well-packaged.

Rated 5 out of 5 stars
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Reply from Pocketpills

We appreciate you sharing your positive feedback and are so glad to hear that we are always on time and reachable. Thank you for your review!

Rated 4 out of 5 stars

Fast & efficient

The process was super easy to understand and once I finished my assessment and was approved my medication came super quickly. Only thing that isn’t wonderful is the wait to speak to someone.

10 July 2026
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Reply from Pocketpills

We're so glad to hear that you found the process easy and that your medication arrived quickly after your assessment. We understand your concern about wait times to speak with someone and appreciate you bringing it to our attention. We're always working to improve our service.

Rated 5 out of 5 stars

Amazing and quick service

Amazing and quick service
Assessment took 2 days, and on the third day medication arrived. Very happy with professionalism

9 July 2026
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Reply from Pocketpills

We're so happy to hear that our service was amazing and quick! It's wonderful that your assessment and medication delivery were so prompt, and that you're pleased with our professionalism.

Rated 5 out of 5 stars

Overall good experience.

Timely response from the physician. The app easy to navigate. Medication arrived in proper containment.

9 July 2026
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Reply from Pocketpills

We're so glad to hear about your positive experience! It's wonderful to know that our physician's response was timely, the app was easy to use, and your medication arrived safely. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Quality of services and products

Quality of services and products. Very happy thank you so much!

9 July 2026
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Reply from Pocketpills

We are so happy to hear that you are pleased with the quality of our services and products. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

It was such a smooth process

It was such a smooth process. They amount of information was incredible.

25 June 2026
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Reply from Pocketpills

We're delighted to hear that you experienced such a smooth process and found the information provided to be incredibly helpful! Your positive feedback means a lot to us.

Rated 5 out of 5 stars

Fast

Fast, private, safe and convenient
Thank you

9 July 2026
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Reply from Pocketpills

We're so glad to hear you found our service fast, private, safe, and convenient! Thank you for your kind words.

Rated 5 out of 5 stars

There was a delay in delivery of myv my…

There was a delay in delivery of myv my medication and the pharmacist was quick to take action.

6 July 2026
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Reply from Pocketpills

We're glad to hear that our pharmacist was able to quickly resolve the delivery delay for your medication. Thank you for sharing your positive experience!

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