Banner for Pocketpills

Pocketpills Reviews 

5,097
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenience and ease of the service, highlighting hassle-free and fast delivery of medications directly to their door, often with secure packaging and timely notifications. The customer service and staff are frequently described as stellar, professional, and helpful, with pharmacists readily available, contributing to a flawless and efficient user experience. However, some customers experienced delivery delays, with medications arriving late or losing their cold chain. Others reported poor customer service communication, citing difficulties reaching support and a lack of follow-up.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and convenience of... See more

Service

Customers had positive experiences with service, often highlighting its excellence, speed, and reliability.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and convenience of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the easy and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassle-free and delivered right to your front step. Having the app means there’s no wait line and no issues with insurance coverage. It is all done with no hassle. And refills are scheduled for deliv... See more

Company replied

Rated 5 out of 5 stars

Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more

Company replied

Rated 5 out of 5 stars

I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice

Company replied

Rated 5 out of 5 stars

It was fast delivery. I always think its going to be late but it arrives beforehand and cold and with more info inside to make me comfortable. Always great experience

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Chemist
  3. Online Pharmacy
  4. Pharmacy
  5. Weight-Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,097)

3,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ive looked everywhere for this…

Ive looked everywhere for this medication. Thank goodness pocket pills had. Very fast!

7 July 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear we could help you find your medication quickly! We appreciate your kind words.

Rated 5 out of 5 stars

Great service!

Always on time with carefully packaged items.

16 June 2026
Pocketpills logo

Reply from Pocketpills

We appreciate your positive feedback! We're so glad to hear that your items are always on time and carefully packaged.

Rated 5 out of 5 stars

App is easy to navigate

App is easy to navigate. Helpful information and quick process.

7 July 2025
Pocketpills logo

Reply from Pocketpills

We're so glad to hear you found our app easy to navigate and the information helpful! We appreciate your kind words.

Rated 5 out of 5 stars

It was fast delivery

It was fast delivery. I always think its going to be late but it arrives beforehand and cold and with more info inside to make me comfortable. Always great experience

18 June 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that our delivery speed and the quality of our product consistently meet your expectations. We appreciate your positive feedback!

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. No one to answer your calls. Also no effort to find me an alternate medication genetic manufacturer for an out of stock medication.

I have left reviews before but they promised me service improvements and it never happens.

I will definitely change pharmacies this time.

7 July 2026
Unprompted review
Pocketpills logo

Reply from Pocketpills

We are truly sorry to hear about your frustrating experience and the issues you've faced with our service, especially regarding communication and medication availability. We understand your disappointment and sincerely regret that we haven't met your expectations for improvement. A manager will be reaching out.

Rated 5 out of 5 stars

Happy Brampton Ontario Canada customer

Order processing takes a couple of days to be processed.
On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary.
You can also track your order until it’s delivered

7 July 2026
Pocketpills logo

Reply from Pocketpills

We're so glad to hear you appreciate the convenience of our direct-to-door delivery and the ability to track your order. We understand that order processing can take a couple of days, and we're always working to optimize our services. Thank you for your positive feedback!

Rated 5 out of 5 stars

Straightforward

Straightforward, very honest and reliable, easy to contact

6 June 2026
Pocketpills logo

Reply from Pocketpills

We are so happy to hear that our straightforward approach and reliability resonated with you. We appreciate your kind words.

Rated 5 out of 5 stars

Amazing service as always fast and…

Amazing service as always fast and effective delivery with clear instructions

16 June 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that you consistently receive amazing service with fast and effective delivery, along with clear instructions! Thank you for your feedback.

Rated 5 out of 5 stars

Great service and pricing.

Great service and pricing.

3 July 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that you were pleased with our service and pricing. Thank you for your positive feedback!

Rated 5 out of 5 stars
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that your experience was quick and easy! We really appreciate you taking the time to share your positive feedback.

Rated 5 out of 5 stars

Best place online i have delt with

They have been really great, with everything. Even delivery was fast too! But everyone is so helpful an i got what i needed in fast timing.

4 June 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that you had a great experience with us! It's wonderful to know that our team was helpful and that you received what you needed quickly.

Rated 5 out of 5 stars

It supposed put though medical…

It supposed put though medical insurance that l provided for you

6 July 2026
Pocketpills logo

Reply from Pocketpills

We appreciate you sharing your feedback. We understand your concern regarding the medical insurance. We are reviewing this.

Rated 5 out of 5 stars

Delivered with no hassle

I like the convenience of not going anywhere and my medications just come to my house.

6 July 2026
Pocketpills logo

Reply from Pocketpills

We're so glad to hear you appreciate the convenience of having your medications delivered right to your home! We aim to make the process as easy as possible.

Rated 5 out of 5 stars

Convient and affordable

Convient and affordable. Highly recommend

5 June 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear you found us convenient and affordable! We truly appreciate your recommendation.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look