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Pocketpills Online Pharmacy Reviews 

5,066
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the hassle-free and convenient delivery service, often noting that medications arrive quickly and securely packaged. Many people highlight the exceptional customer care and support, appreciating the professional, knowledgeable, and attentive staff. The overall user experience is described as flawless, easy to work with, and efficient, making the process of obtaining medication straightforward. However, some customers also noted issues with delivery delays and a complete lack of communication regarding their orders. A few other people also felt that customer service was extremely poor, citing difficulties in reaching representatives by phone or email, and experiencing unfulfilled promises.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and convenience of... See more

Service

Customers had positive experiences with service, often highlighting its excellence, speed, and reliability.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and convenience of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the easy and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassle-free and delivered right to your front step. Having the app means there’s no wait line and no issues with insurance coverage. It is all done with no hassle. And refills are scheduled for deliv... See more

Company replied

Rated 5 out of 5 stars

Order processing takes a couple of days to be processed. On the other hand you don’t have to wait in line cuz it’s delivered directly to your door with a collet pack if necessary. You can also track... See more

Company replied

Rated 5 out of 5 stars

I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice

Company replied

Rated 5 out of 5 stars

It was fast delivery. I always think its going to be late but it arrives beforehand and cold and with more info inside to make me comfortable. Always great experience

Company replied


Company details

  1. Pharmacy
  2. Chemist
  3. Online Pharmacy

About Pocketpills Online Pharmacy

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(5,066)

3,093 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always convenient and very fast

Always convenient and very fast. I have been and will be a user for years.

3 July 2026
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Reply from Pocketpills Online Pharmacy

We're so happy to hear that our convenience and speed have made such a positive impression! We truly appreciate your loyalty and look forward to serving you for many more years.

Rated 1 out of 5 stars

Why did I only get 30 Mil when my…

Why did I only get 30 Mil when my normal is 90 Mil

3 July 2026
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Reply from Pocketpills Online Pharmacy

Thank you for your feedback. We’re sorry for any confusion or frustration regarding the quantity you received. Based on the prescription we had on file, we dispensed the remaining authorized quantity, and your prescription has now reached the end of its available refills.

If you were expecting a 90 mL supply, our team would be happy to review your prescription with you and discuss the next steps, including obtaining a new prescription from your healthcare provider if needed. Please don't hesitate to reach out to us—we're here to help.

Rated 5 out of 5 stars

I’ve had a fantastic experience with…

I’ve had a fantastic experience with the PocketPill app. They’re incredibly reliable and helpful, always delivering my medications quickly and right on time. It’s a service I can count on, and I highly recommend them to anyone who needs dependable prescription deliveries.

3 July 2026
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Reply from Pocketpills Online Pharmacy

We're so pleased to hear you've had such a fantastic experience with our app! It's wonderful to know that our reliable and timely deliveries are making a difference for you. Thank you for your high recommendation!

Rated 5 out of 5 stars

Much better experience using Canada…

Much better experience using Canada Post to deliver versus the previous courier system!

30 June 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear you had a much better delivery experience with our updated courier system! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Easy knowledgeable and very friendly

Easy knowledgeable and very friendly. Highly recommend

3 July 2026
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Reply from Pocketpills Online Pharmacy

We are so happy to hear that you found our team to be knowledgeable and friendly. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

Amazing

Everything was simple and smooth

12 June 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear that everything was simple and smooth for you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Would recommend

Fast, convenient, best price I found!

3 July 2026
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Reply from Pocketpills Online Pharmacy

We're delighted to hear that you found our service to be fast, convenient, and offered the best price. Thank you for your wonderful five-star review!

Rated 5 out of 5 stars

Excellent Service

Great service. Very reliable. Excellent follow up.

25 June 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear that you experienced great service and found us reliable with excellent follow-up. Thank you for your kind words!

Rated 5 out of 5 stars

They just make it easy to get the…

They just make it easy to get the medication.You need no hassle no fuss.\Delivered to your mailbox

3 July 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so glad to hear that getting your medication was easy and hassle-free, with convenient delivery right to your mailbox!

Rated 5 out of 5 stars

I didn’t lose any weight but the…

I didn’t lose any weight but the process to gain medication is super easy, plus it comes right to your door it’s super convenient! Plus the reminders to renew is super nice

1 July 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We appreciate you sharing your experience with us! We're glad to hear that our medication access and renewal reminders are convenient for you. We're always working to improve our services.

Rated 5 out of 5 stars

Great

Reliable fast and helpful

3 June 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We are so pleased to hear that you found our service reliable, fast, and helpful! Thank you for taking the time to share your wonderful feedback.

Rated 5 out of 5 stars

Always the best service!

Always the best service!

1 July 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We appreciate you sharing your experience with us, and we are so glad to hear that you consistently receive the best service.

Rated 5 out of 5 stars

My prescription was delivered quickly…

My prescription was delivered quickly and even in this heat, with notifications I was able to quickly bring it inside. Online instructions were easy to Follow and I found it easy ti administer myself.

2 July 2026
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Reply from Pocketpills Online Pharmacy

We're so glad to hear your prescription was delivered quickly and that our notifications helped you bring it inside promptly! It's wonderful to know you found the online instructions easy to follow.

Rated 5 out of 5 stars

Simple process and they follow up for…

Simple process and they follow up for feedback regularly. No pharmacy line ups or waiting to see family doctor.

2 July 2026
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so glad to hear that you found our process simple and appreciate our regular follow-ups. It's wonderful to know you value avoiding pharmacy lines and waiting to see a doctor.

Rated 5 out of 5 stars
Pocketpills Online Pharmacy logo

Reply from Pocketpills Online Pharmacy

We're so happy to hear that you found our service to be both easy and fast. Your positive feedback is truly appreciated!

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