I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
Actually this 5 star doesnt go to Pod Management itself but goes to dear Vanesa and some of the staff like Muhammad Tauqeer. I am here to tell how Vanesa did a wonderful job. She was so helpful profes... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
Company replied
Company details
- #28 of 50 best companies in Property management company
- #5 of 5 best companies in Building consultant
- #1 of 3 best companies in Property Administrator
- #12 of 25 best companies in Property Maintenance
- #15 of 22 best companies in Property Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from POD Management
Thank you so much for your kind review!
We’re delighted to hear you’ve experienced such excellent service from the team, and it’s especially lovely to know that our friendliness extends to your furry companions too!
Your feedback truly means a lot, and we’ll be sure to share it with the team—they’ll be so pleased to hear it.
Concierge Experience
Ron, the concierge is very kind and helpful, always helping me with my requests with a smile on his face!
20 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely review!
We’re delighted to hear that Ron has made such a positive impression. Providing a friendly, helpful service with a smile is exactly what we strive for, and it’s wonderful to know Ron is consistently delivering this for you.
We’ll be sure to pass on your kind words — it will mean a great deal to him!
或者更直接： Months of Noise, Repeated Explanations and Poor Coordination
I am giving 2 stars because this issue has been ongoing since October 2025 and has had a significant impact on my family’s quality of life.
For many months, we experienced severe vibration and humming noise in our apartment, often during the night, affecting our ability to sleep. The issue was eventually resolved but later returned again.
The most frustrating part has been the lack of communication and coordination between different teams. I repeatedly had to explain the same issue to different staff members, and on one occasion an engineer attended without any knowledge of the previous repairs or investigation history.
There was also very little proactive communication following previous repair works, despite the issue being recurring and serious.
To be fair, some members of the management team, particularly the Duty Managers who attended my apartment, took the issue seriously, carried out inspections and helped progress the investigation. The vibration has currently stopped following recent works.
However, residents should not have to spend months chasing updates, repeating the same information and losing sleep before a recurring building issue is properly addressed.
POD Management needs to improve communication between teams, maintain proper repair records and provide clearer follow-up when dealing with ongoing defects.
17 June 2026
Reply from POD Management
Thank you for your feedback. We’re sorry for the disruption and the impact this had on your comfort.
This was a complex issue that required extensive investigation to identify the underlying cause rather than a quick fix. Following the recent works, the vibration and humming have now been resolved.
While the team remained engaged throughout and multiple inspections were carried out, we recognise that our communication was not always as clear or consistent as it should have been. We appreciate how important it is to keep residents informed, even when works are progressing in the background, and this is something we are improving moving forward.
We also want to thank you for recognising the efforts of the Duty Managers and team members who attended your apartment and supported the investigation. Your feedback has been shared with the team, and we appreciate your patience while this was resolved.
Kind Regards
POD Management
Great team
Gio from the concierge team at SQP is an absolute standout. He has this incredible ability to remember everyone’s name, which instantly makes every interaction feel personal and thoughtful. No matter how busy things get, he’s always welcoming, always smiling, and always ready to help with genuine enthusiasm.
18 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your fantastic review!
We’re delighted to hear such wonderful feedback about Gio – he truly is a standout member of the team. His friendly approach and ability to make residents feel recognised and valued really do make a difference, so it’s great to see this reflected in your experience.
We’ll be sure to pass on your kind words to him.
Thank you again for taking the time to share your feedback – it’s greatly appreciated!
Poor management, but excellent talent on concierge service
I want to make it very clear that my low rating goes for the way management team dealt during power outages. Lack of communication, lack of urgency and lack of proactive measures made the residents of the building suffer during power outages (happened twice in 7 months) and full recovery would take > 10 weeks. If not Gio, my rating would have been much lower.
On the other hand I want to say massive thanks to Gio! His support, friendliness and care has been absolutely spectacular. He has set a high bar on any concierge service going forward and I will miss him a lot.
18 June 2026
Unprompted review
Reply from POD Management
Thank you for your feedback. We’re sorry to hear about your experience and recognise how disruptive the power outage incidents were.
We note your comments regarding communication. Regular updates were consistently shared via the residents’ app to keep residents informed as works progressed.
While the full repairs took longer than anyone would have liked, primarily due to bespoke components needing to be manufactured, essential services were restored in stages early on, allowing the building to continue operating while permanent works were completed. The works were complex, and each stage was carried out as soon as it was safely possible, with the team working continuously behind the scenes to restore normal operations as quickly as possible.
Thank you also for your kind words about Gio, we’re pleased to hear the positive impact he made, and your feedback will be shared with him.
POD Management
Always friendly, always helpful
Carlo, the concierge at West Apartment, is fantastic. Always friendly, always happy to help, and you can genuinely rely on him to sort things out. Makes living here so much easier. Highly recommend!
17 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your wonderful review!
We’re delighted to hear how much of a positive impact Carlo has made – he truly is a valued member of the team. It’s great to know his friendly and reliable approach is helping to make your experience at West Apartments so enjoyable.
We really appreciate your recommendation and will be sure to pass on your kind feedback to him!
Patience is a virtue and blessed with it while we waiting!!
Bare large "Brown sites" ignored with no irrigation on plants with flowers planted by us and watered by us !!!!
17 June 2026
Reply from POD Management
Thank you for your feedback – we’re really sorry to read about your experience.
We appreciate you highlighting this and will ensure your comments are shared with the relevant teams so the irrigation and overall upkeep of these areas can be reviewed and improved.
If you’re able to share any further details with us directly, we’d be more than happy to look into this in more depth and keep you updated.
Thank you again for bringing this to our attention.
Zezshan was really nice with me at…
Zezshan was really nice with me at green quarter
16 June 2026
Unprompted review
Reply from POD Management
Thank you for your lovely feedback about your experience at Green Quarter.
We’re so pleased to hear that Zeeshan made such a positive impression — we’ll be sure to pass on your kind words to him. It’s great to know his friendly and helpful approach is appreciated.
Thank you again for taking the time to share your experience.
POD has always been very helpful
POD has always been very helpful. The friendly front of house team and management always assist when needed. All very professional and welcoming.
16 June 2026
Reply from POD Management
Thank you for your kind review! We’re really pleased to hear that you’ve had such a positive experience with both our front of house and management teams. Providing a friendly, professional and welcoming service is very important to us, so it’s great to know this has come across in your interactions.
We truly appreciate your feedback and your support—it means a lot to the team.
Always an excellent service
The people at the desk are always helpful, friendly, and seemingly eager to please, sometimes under difficult circumstances. Without wishing to single out one person (but I will!) Gio (Giovanie Andia) is always particularly helpful. Interacting with the staff is always a very positive experience.
16 June 2026
Unprompted review
Reply from POD Management
Thank you so much for your lovely review! We’re delighted to hear that you consistently receive excellent service from the team.
It’s especially great to see Gio (Giovanie Andia) recognised—he will be so pleased to know the positive impact he’s had. We’re very proud of our team for maintaining such a friendly, helpful approach, even during busy or challenging times.
Your kind words really do mean a lot to us, and we truly appreciate you taking the time to share your experience.
Hussain is a great maintenance manager…
Hussain is a great maintenance manager and always happy to help and very kind and solved few issues.
I would not say the same thing about the POD MANAGEMENT ITSELF, but as a review on Hussain he is great.
Thank you for your help.
Brigitte
16 June 2026
Unprompted review
Reply from POD Management
Hi Brigitte,
Thank you for taking the time to share your feedback. We’re so pleased to hear about your positive experience with Hussain—he really is a valued member of the team, and it’s great to know his kindness and support have made a difference. We’ll be sure to pass on your kind words to him.
We’re sorry to hear that your overall experience with POD Management hasn’t reflected the same standard, and we truly appreciate you flagging this. If you’d be open to sharing more, we would welcome the opportunity to understand your concerns and work towards improving your experience.
Kind regards,
POD Management
Thanks Carlo!
I wanted to leave a review specifically for Carlo, the concierge at 1 Ashley Road, Tottenham Hale. He has always been polite, friendly, approachable, and genuinely helpful whenever I’ve needed assistance. He consistently treats residents with professionalism and kindness, which makes a real difference day to day.
I do think Carlo and all of the concierge team deserve recognition for the positive service they provide to residents at Ashley Road.
15 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such lovely feedback. We’re absolutely delighted to hear how positively Carlo has supported you—his friendly, approachable nature and genuine willingness to help really do make a difference.
It’s wonderful to know this has shaped your day-to-day experience at Ashley Road, and we couldn’t agree more that Carlo and the wider concierge team deserve recognition for the fantastic service they provide. We’ll be sure to pass on your kind words—they’ll truly mean a lot.
Thank you again for being a part of our community!
I have dealt with the Concierge at…
I have dealt with the Concierge at Queen Mary's Gate a few times and they have been very Professional, helpful and easily approachable...
1 June 2026
Reply from POD Management
Thank you for your kind feedback! We’re really pleased to hear that your experiences with the concierge team at Queen Mary’s Gate have been so positive.
Providing a professional, approachable, and helpful service is exactly what our teams strive for, so it’s wonderful to know this has been reflected in your interactions. Your comments will mean a lot to the team, and we’ll be sure to share them.
Thank you again for taking the time to leave a review
Reply from POD Management
Thank you so much for your lovely feedback! We’re delighted to hear that you found our team accommodating and helpful, and that you continue to have a positive experience with us.
Your kind words really mean a lot and will be shared with the team. We truly appreciate your continued support!
Reply from POD Management
Thank you so much for your feedback!
We’re happy to hear that you found our team accommodating and helpful, and that you continue to have a positive experience with us.
Gio from concierge goes above and…
Gio from concierge goes above and beyond for his kind services, highly recommended!
15 June 2026
Reply from POD Management
Thank you for your kind words!
We’re delighted to hear that Gio has made such a positive impression—he truly takes great pride in going above and beyond for our residents. Your recommendation means a lot, and we’ll be sure to share your feedback with him.
staff at the front door...friendly and…
staff at the front door...friendly and very helpful!
15 June 2026
Reply from POD Management
Thank you for your lovely feedback!
We’re so pleased to hear that our front-of-house team made such a positive impression—they truly take pride in being friendly, welcoming, and helpful to everyone.
Your kind words mean a great deal, and we’ll be sure to share this with the team.
Super quick
11 June 2026
Reply from POD Management
Thank you for your feedback!
We’re really pleased to hear you had a quick experience with us—our team works hard to respond promptly and it’s great to know this made a positive difference.
We appreciate you taking the time to share your review
We had some issues regarding to the…Services charge
We had some issues regarding to the services charge billing, Laura from the team helped and get us sorted in a good manner of satisfication, thanks Laura.
8 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your experience with us.
We’re really sorry to hear there were some issues with your service charge billing, but we’re so pleased that Laura was able to step in and support you, helping to get everything resolved to your satisfaction. She’ll be absolutely delighted to hear your kind feedback.
Your comments really mean a lot to us, and we’re always here if you ever need any further help or support.
Always very helpful
Always very helpful, best property management company I have dealt with
12 June 2026
Reply from POD Management
Thank you so much for your kind words—it really means a lot to us.
We’re delighted to hear that you’ve found the team consistently helpful and that your experience with us has stood out so positively. Comments like this are exactly what we strive for, and it’s wonderful to know we’ve made such a strong impression.
We truly appreciate you taking the time to share your feedback and your recommendation!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.