I'd like to give a special shout-out to Jerry and his colleague Shane from the Estate Office at GWQ. Whenever I have a question or issue, they're always approachable, professional, and genui... See more
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We deal with many managing agents and I must say POD are outstanding. We have just had a recent experience with Shane Van Sanden and he is just FIRST CLASS! Thank you for all your assistance. I also w... See more
Company replied
Great concierge team in KRP who are always friendly, professional, and helpful. They do a fantastic job keeping everything running smoothly and are always willing to assist residents whenever ne... See more
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Company details
- #28 of 50 best companies in Property management company
- #5 of 5 best companies in Building consultant
- #1 of 3 best companies in Property Administrator
- #12 of 25 best companies in Property Maintenance
- #15 of 22 best companies in Property Consultant
About POD Management
Written by the company
Exceptional property management - award-winning care for blocks, estates, and communities
At POD, we set a new standard for property management. We believe that exceptional service is about more than just maintaining buildings, it’s about building trust, supporting communities, and making life easier for everyone who calls your property home. Our award-winning team combines years of expertise with a genuine, people-first approach. We use smart technology and proactive management to prevent issues before they arise, respond quickly when needed, and keep every detail running smoothly.
Who we work with
We proudly partner with some of the UK’s leading developers, freeholders, resident management companies and right to manage companies. From landmark residential developments to vibrant mixed-use communities, our portfolio includes some of London’s and the UK’s most respected addresses. Clients such as Bellway and Berkeley trust us to deliver operational excellence, transparency, and real results.
What we do
Our services cover every aspect of residential property and estate management, including:
- Block & Estate Management: End-to-end management for residential blocks and estates, tailored to each client’s needs.
- New Build Consultancy: Supporting developers and owners from pre-completion planning through to handover and ongoing management.
- Fire Door Inspections: Ensuring compliance and safety with thorough, accredited inspections and reporting.
- Resident and Client Support: Dedicated help for residents, leaseholders, and clients, with clear communication and fast response times.
We make residents’ lives easier by managing every detail, so they can feel safe, supported, and truly at home. Our collaborative ethos means there’s always someone ready to help, and our systems ensure no query falls through the cracks. Whether you reach out by phone, email, or social media, you’ll speak to a knowledgeable team member who’s empowered to resolve your issue efficiently. Our response times are measured in hours, not days, and our positive customer reviews speak for themselves.
Visit our website Contact Us
Our Services
Written by the company
- We are specialists in residential-led block, estate, and community management, delivering well-run, safe, multi-tenure developments with exceptional service and transparency.
- Residential Support
- Covers all resident-facing services, from communication to experience, ensuring people feel heard, supported, and at home.
- Property Operations
- We bring together the systems, processes, and logistical expertise to keep every building running efficiently and professionally.
- Finance & Compliance
- We bring together finance, legal, compliance, and health & safety to ensure governance, accuracy, and protection across all operations.
Safety is our number 1 priority
We put safety first
At POD, the safety and well-being of our residents, clients, and team always come first. We’re proud to hold a 5-star rating from the British Safety Council’s Five Star Occupational Health and Safety Audit, recognising our high standards and commitment to continuous improvement.
Our approach is backed by enthusiastic support from senior management and staff, ensuring excellent standards in Occupational Health, Safety, and Wellbeing across everything we do.
Contact info
Unit 1 Elstree Gate , WD6 1JD, Borehamwood, United Kingdom
- 0333 577 6656
- support@podmanagement.co.uk
- www.podmanagement.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from POD Management
Thank you for your kind feedback!
We’re delighted to hear that you found the team brilliant and very helpful. Providing a positive and supportive experience is always our priority, so it’s great to know this has come across.
We really appreciate you taking the time to share your experience and your kind words.
They are improving
They are improving. However, the fact that they cannot find a solution for a simple automated door in 4 years is shocking. The garage door fails every other day. It is dangerous as you have to manoeuvre in an small road to try to be recognised by the APR system (when it is half working).
12 June 2026
Reply from POD Management
Thank you for your feedback—we really appreciate you recognising the improvements being made.
We’re very sorry to hear about the ongoing issues with the garage door and the impact this is having. We understand how frustrating this must be, particularly where reliability and safety are concerned, and we agree this is not the experience residents should be having.
Please be assured that this matter is not being overlooked, and we continue to work with the relevant contractors to identify a long-term solution and improve the system’s reliability.
If you haven’t already, we would welcome the opportunity to discuss this with you directly and ensure your specific concerns are logged and investigated further.
Thank you again for taking the time to share your experience.
Fast action to resolve an issue
Fast action to resolve an issue. Communication required prompting but very pleased with the service.
5 June 2026
Reply from POD Management
Thank you for your feedback—we’re really pleased to hear that your issue was resolved quickly.
We appreciate your comments regarding communication, and we’ll take this on board as we continue to improve our service and ensure updates are shared more proactively.
It’s great to know you were happy with the overall outcome, and thank you again for taking the time to share your experience.
Team is very helful
20 February 2026
Reply from POD Management
Thank you for your kind feedback!
We’re so pleased to hear that you’ve found the team helpful – it really means a lot to us. Providing a supportive and positive experience is always our priority, so it’s great to know this has come across.
We truly appreciate you taking the time to share your experience.
Reply from POD Management
Thank you for your feedback.
We’re sorry to hear that your experience has left you feeling this way, as it’s certainly not the impression we want to give.
We would really appreciate the opportunity to look into this further and understand what happened, so we can address any issues and improve going forward.
Please feel free to contact us directly at support@podmanagement.co.uk with more details, and the team will be more than happy to assist.
Thank you again for taking the time to share your experience.
Always so nice to interact with Gio and…
Always so nice to interact with Gio and Krystel as they are always keen to help with big smiles on their faces! Really makes you feel like you’re living in a luxury development
11 June 2026
Reply from POD Management
Thank you so much for your kind review!
We’re delighted to hear about your positive experience with Gio and Krystel. They both take great pride in creating a welcoming and supportive environment, so it’s fantastic to know their friendly approach and willingness to help have made such a difference.
It’s especially lovely to hear that this contributes to you feeling like you’re living in a luxury development—that’s exactly the standard we aim to deliver every day.
We’ll be sure to pass on your kind words to them, they’ll really appreciate it!
Reply from POD Management
Thank you so much for your kind words!
We’re really pleased to hear that your experience with the team has been such a positive one. Creating a friendly and welcoming environment is something we take great pride in, so it’s lovely to know this is coming through in your interactions.
Your feedback means a lot to us, and we’ll be sure to share it with the team!
Thank You Team POD!
Team POD are hands-down one the very best things about living here at KRP.
They are efficient, friendly, professional and kind and always go out of their way to go above and beyond to help in any way they can.
And the thing for me that genuinely makes them next-level is the fact that, no matter how busy things are, they never fail to greet you with a big smile - and that is priceless.
Thank you for everything Team POD 👏
11 June 2026
Reply from POD Management
Thank you so much for such an amazing review!
We’re absolutely delighted to hear how positively you feel about Team POD at KRP. Your kind words about the team being efficient, friendly, professional and going above and beyond truly mean a lot to us.
It’s especially lovely to hear that the small things—like always being greeted with a smile, even during busy periods—are making such a lasting impression. That level of consistency and care is exactly what we strive for, so it’s fantastic to know it’s being felt day to day.
We’ll be sure to share your feedback with the team—they’ll be so pleased to hear this. Thank you again for your support and being a part of our community!
The best Concierge Team!
Helpful, Kind, Patient, Welcoming individuals working as the concierges. It’s also a brilliant concept of having 24/7 concierge service. I feel safe, no matter the time.
11 June 2026
Reply from POD Management
Thank you so much for your wonderful review!
We’re delighted to hear that you’ve had such positive experiences with our concierge team. Being described as helpful, kind, patient and welcoming means a great deal, as this is exactly the environment we aim to create for all residents.
It’s especially reassuring to know that the 24/7 concierge service helps you feel safe at all times—providing that sense of security and support is incredibly important to us.
We’ll be sure to share your lovely feedback with the team. Thank you again for your kind words!
I want to leave a heartfelt review for…
I want to leave a heartfelt review for the POD Management team. Gio is an absolute star! He, along with Raymond and Mike, consistently goes above and beyond to make me feel special and welcome every day.
They always greet me enthusiastically with a smile, open the door for me before I even have to ask, and often call the lift for me. Their kindness, professionalism, and attention to detail make such a difference and create a wonderful living experience.
I love living in this building, and a big part of that is because of Gio, Raymond, and Mike. They make us feel valued and cared for, and their positive energy brightens my day.
Thank you for everything you do. I hope they never leave!
11 June 2026
Reply from POD Management
Thank you so much for taking the time to share such a heartfelt review – it truly means a lot to us.
We’re absolutely delighted to hear how positively Gio, Raymond and Mike have contributed to your experience in the building. Your kind words about their friendliness, professionalism and attention to detail perfectly reflect the standard of service we strive to deliver, and it’s wonderful to know they’ve made such a meaningful impact on your day-to-day living.
We’ll be sure to pass on your feedback to them – I know it will mean a great deal and brighten their day just as they’ve brightened yours.
Thank you again for your lovely comments and for being part of the community.
Excellent service!!!
10 June 2026
Reply from POD Management
Thank you so much for your kind words!
We’re really pleased to hear that you’ve had an excellent experience with our service – feedback like this means a great deal to the team. We’ll be sure to share your comments internally.
If there’s ever anything further we can assist you with, please don’t hesitate to get in touch.
Excellent Outstanding Service from ZEESHAN and very Professional Staff
I had an excellent experience with Zeeshan at The Green Quarter. He was professional, knowledgeable, and always willing to help throughout the process. His communication was clear and prompt, and he made everything straightforward and stress-free. Zeeshan went above and beyond to ensure all my questions were answered and that I felt supported every step of the way. I would highly recommend him to anyone looking for exceptional customer service.
11 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a positive review. We’re delighted to hear about your excellent experience at The Green Quarter and that Zeeshan was able to support you so well throughout the process.
We’re especially pleased to hear that his communication, professionalism, and willingness to go above and beyond made everything feel straightforward and stress-free for you — this is exactly the level of service we strive to deliver.
Your recommendation really does mean a lot, and we will be sure to pass your kind words on to Zeeshan and the wider team.
Thank you again - it truly means a lot to us!
Zak is already incredibly helpful as…
Zak is already incredibly helpful as are all of the concierge team.
10 June 2026
Reply from POD Management
Thank you for taking the time to share your feedback.
We’re delighted to hear that Zak and the wider concierge team have made such a positive impression. It’s great to know their helpful and supportive approach is making a difference to your experience.
We’ll be sure to pass on your kind words to Zak and the team – they’ll really appreciate it.
If there’s ever anything further we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
I had an excellent experience
I had an excellent experience with Prime Point Concierge and would like to express my sincere appreciation for the outstanding service provided.
The team is always incredibly helpful, friendly, professional, and genuinely caring. Every interaction has been pleasant, and they consistently go above and beyond to assist residents with kindness, patience, and a positive attitude.
A special thank you to Imteaj Ahmed, who was absolutely wonderful. He was exceptionally courteous, attentive, and efficient while assisting me with my parcels. His professionalism and warm approach made the whole experience effortless and enjoyable.
It is reassuring to know that there is such a dedicated and responsive concierge team always ready to help. Their commitment to excellent customer service truly makes a difference and contributes greatly to the welcoming atmosphere of the building.
Thank you once again to Imteaj Ahmed and the entire Prime Point Concierge team for your hard work, support, and outstanding service. It is very much appreciated, and I would highly recommend them to anyone.
10 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share such a wonderful review.
We’re absolutely delighted to hear about your experience with the Prime Point Concierge team. It’s fantastic to know that their friendly, professional and genuinely caring approach has made such a positive impact, and that they consistently go above and beyond to support residents.
A special thank you for recognising Imteaj Ahmed – we’re so pleased to hear how courteous, attentive and efficient he has been whilst assisting you. We’ll be sure to share your lovely feedback with him and the wider team, as it will mean a great deal to them.
It’s also fantastic to hear that the concierge team helps create such a welcoming and supportive atmosphere within the building – that’s exactly the experience we strive to deliver.
Thank you again for your kind words and recommendation. If there’s ever anything further we can assist you with, please don’t hesitate to get in touch – we’re always here to help.
Thank you!
Everyone is always so kind, friendly and helpful. They are easy to talk to and always happy to help where they can.
I really appreciate their support and the positive atmosphere they create in the building. Thank you for everything you do!
9 June 2026
Reply from POD Management
Thank you so much for your lovely feedback – this really means a lot to us.
We’re so pleased to hear that you’ve felt supported by the team and that their kindness and friendliness have come through in your experience. Creating a positive, welcoming atmosphere in the building is something we genuinely care about, so it’s wonderful to know that this is being felt day to day.
Your kind words will mean a great deal to the team, and I’ll be sure to share your feedback with them – it will absolutely make their day!
Thank you again for taking the time to share this, we really appreciate it!
This company does excesive charges for…
This company does excesive charges for the quality of services. Them bring inflexible late payment charges for late payments of in advance "services charges". Even though, I requested flexibility to pay in 3 installments, them ignored it under pretext that I did not followed a new procedure them implemented byt I was not aware of it, because I was absent of country. Them forced to implement some unfriendly rules that caused tennant complains.
However the concierge services are very good, specially the ones tha has many years working at Kew Riverside before POD arrival.
25 June 2025
Reply from POD Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has not met expectations, particularly in relation to service charge costs and late payment fees.
We understand that service charges and associated fees can be frustrating, especially if you have attempted to reach out as you have advised. Our processes are in place to ensure consistency and fairness for all residents, however we appreciate that changes to procedures are not always clear, particularly if you’ve been away. We’ll take your comments on board as we continue to review how we communicate updates and support residents who may need additional flexibility.
We’re also sorry to hear that some of the building policies have felt restrictive and have impacted your experience as a resident. Our aim is always to balance the needs of the wider community while maintaining a well-managed and safe environment.
On a more positive note, we’re really pleased to hear your kind feedback about the concierge team. It’s great to know their service has stood out, and we’ll be sure to pass on your comments to them.
If you would be open to it, we would welcome the opportunity to review your concerns in more detail and provide clarity on the charges and options available—please feel free to get in touch with us directly at support@podmanagement.co.uk.
Jacqueline
I got registered today by Jacqueline and she was the absolute sweetest. She explained to me everything in details and she was so patient while I was filling up the forms. It definitely makes you feel comfortable.
8 June 2026
Unprompted review
Reply from POD Management
Thank you so much for taking the time to share your experience!
We’re delighted to hear that Jacqueline made such a positive impression. It’s great to know she took the time to explain everything clearly and supported you patiently throughout the process – making our customers feel comfortable and confident is exactly what we aim for.
We’ll be sure to pass on your kind words to her – they’ll mean a lot. Thank you again for your lovely feedback!
The staff are beyond fabulous!
The staff are beyond fabulous!! They are extremely friendly and always beyond helpful
7 June 2026
Excellent communication abd services.
8 June 2026
Reply from POD Management
Thank you so much for your kind words!
We’re really pleased to hear that you’ve had a positive experience with both our communication and services. Providing clear, timely updates and a high standard of support is something we place a strong focus on, so it’s great to know this has come through.
Your feedback means a lot to the team, and we truly appreciate you taking the time to share it.
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