PokerStars Reviews 8,034

customer service

I think it was really impressive experience that you can play poker in play money. In a real money game play, the interface is clean and simple, sometimes it is too fast because it’s online poker game, it is alright to be play in high pressure. So thrilling experience on Zoom (NLHE) (PLO) & loved tournament games. Inspired gambling experience. Unexpected delight. Surly play again! Recommend!

chat rep was clear and to the point with questions and replies ,

Landed a bonus on big bass vegas deluxe i got through the first bit by collecting 4 red fishermen went up to 22 spins landed an additional 1 fishermen then for 20 spins nothing at all im sorry but this shouldn’t be allowed mind you the fishermen or whatever u call him doesn’t even land in base game as well whats so fair about that even after thousands and thousands of spins its not my first day playing its been years but i got pissed off as for slots to keep acting stingy and robbing you out of the spins when you’ve already spent a fortune to land and it dont pay mind you im not just talking about the game i mentioned but im talking even in general as its been months since iv actually won anything thats not fair play i expect at least a couple of winning bonuses like anyone would this has become so boring theres no fun in you just taking peoples money and not giving any return what so ever i will keep posting my experience until something does something as this is a complete joke

This site is very uncomplexed at issues like withdrawal and deposit issues when it comes to interacting with non AI . It’s easy versatile site is a gaming experience welcomed by the most unchallenged minds, making it an easy gaming fun play day time for young and old.

She was very kind quick and polite and fixed the issue instantly

I’m just waiting for the results and I’ll be happy

great service

The operator was great.he helped me with ease and very fast.

I love this app Great graphics great everything. Great job

The agent i spoke with was very nice and helpful, and was fast at getting my need taken care of

shocking fixed site known to man. 87% out of 5k hands I’ve played I’ve lost on the river yes 87% alway get in on good and always lose on the river. The site is fixed I swear to you. They pick there players who play the most. Trust me I’ve also had people who work for PokerStars say the do fox small stake tournaments under €100

Great place to play poker, customer service are very knowledgeable and answered my queries promptly. I would recommend PokerStars as it’s very user friendly too.

Very easy interface and interaction. Quick responses and very professional communication. Stela was extremely helpful

The support agent was very fast and resolved the issue in an efficient, polite manner. Nice experience

I have been with PokerStars for years without trouble until a couple of weeks ago when I actually won a large sum on one of the fruit machines.
I tried to withdraw my winnings which are £10000 and only £470 came out. When I looked the rest is showing as pending. I contacted customer service and was told that my account needed to be verified by showing then proof of address and photo identification. I had lost my id so I applied for a replacement and waited for it to arrive. I was already annoyed that they are happy to take my money when I lose but now need id when I win but I went along with it.
Yesterday my id arrived so straight away i went on and went it over. Was informed that my id name didn’t match what was on my account and my address was wrong. I used a shortened version of my name which I explained and I had forgotten to change my address but was told that after a brief look at it by security that they where happy with my explanation and my account was verified. Still no money arrived. I contacted them and was told that my bank statement thag had been sent had flagged as altered and could I send another. I did that and it was accepted. Still no money. Contacted then again and they said there was a security issue and they can’t tell me what it is. This went on for a while but again I had to wait. Next thing I get an email saying my account is restricted because of my bank balanace on my proof of address being low. I didn’t send it for them to look through it was for proof of address so was annoyed tha it had been used in that way. Told them that once my funds have been paid to me they can close my account anyway so there should be no issue with welfare. They still would not pay but was told that the case should be over soon and money paid. I went to bed unhappy but hopeful thag money would be in my account when I woke up. I awake this morning and my account is closed and there is no money and it is being investigated for fraud. Now I can’t even see my account.

I have used the same bank since I had the account and won and lost with no problems although never had a massive win like this. Now they are doing everything they can to stop me getting my winnings. I was under the impression that once I had my id they would pay me straight away and have let my bills slide and bought some things that I wouldn’t normally buy without thw knowledge that this money is coming. It has left me stressed beyond belief and now I cannot even easily contact them because my account is closed. I am at my wits end. I question how legal it is what they are doing and don’t know how to escalate this.

Avoid them at all costs. I still don’t know if I will even get my money but even if I do what should be a happy occasion with more money tha I have ever had at once has been spoiled. I’ll keep you posted on whether I ever manage to get this money.

I have been on poker stars for over 10 years now...whenever I have an issue it gets taken care of quickly and im always quite happy with the outcome ..no im not a bot and i understand some people have issues regularly that dont get rectified but i cant complain..thank you poker stars!

Not letting me withdraw my money