I love the layout and the gameplay. But I hate the fact that some people have advantages over others because of the HUD softwares. It seems that make the game unfair. I think those softwares must be u... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The amount of games available. Depositing has been difficult for some reason...I been wanting to quit from the withdrawal/Verifying process alone which has caused me to lose thousands. if only deposit... See more
Company replied
-The support is super bad, i send multiple emails/messages with no response. -As a Bug for years on zoom tables that sometimes ticks the "fold vs any bet" on the big blind.. and not fixed -The rake... See more
Company replied
I've been playing on the platform for many years, and I'm even considered a VIP player due to my annual spending. Honestly, what I've noticed in the last 3 or 4 years is that promotions have been sign... See more
Company replied
Company details
- #11 of 12 best companies in Betting agency
- #18 of 28 best companies in Casino
- #6 of 8 best companies in Gambling house
- #44 of 50 best companies in Gambling Service
- #31 of 47 best companies in Online Casino or Bookmaker
About PokerStars
Written by the company
At PokerStars, we’re committed to providing an unforgettable experience for our players. Fast withdrawals, secure deposits, and a reliable platform means millions of players all over the world choose PokerStars. As one of the original and most respected names in online gaming, we’re trusted by players globally to provide exciting games, big tournaments, and a great playing experience.
We take pride in creating a safe environment for players to play. That means responsible gaming is a top priority. Our platform offers a range of tools to help players stay in control, including deposit and game limits, self-exclusion options, and time-out features. Enjoyment should always be paramount, so we encourage all our players to stay on top of what they spend by utilizing the tools available.
Whether you’re an experienced player or completely new, you’ll find a game that suits your preferences and bankroll. You can also rest assured that help is always available if you encounter any issues thanks to our dedicated customer support team, who are ready to support you 24 hours a day, seven days a week. We also have a Help Center packed full of useful articles, from help with payment methods to explanations of rules.
Game integrity is also at the heart of everything we do. We make sure that every player enjoys a fair, secure environment they can trust. With this foundation, players have opportunities to qualify for our award-winning live events. Anyone at any level can qualify online and find themselves at some of the most prestigious tournaments in the world... And all from the comfort of their own home. Our live events are at iconic destinations like Monte Carlo and Barcelona. The lucky ones to qualify can expect an unforgettable experience playing world-class poker against the world's greatest.
Are you ready to play?
Contact info
United Kingdom
- www.pokerstars.com
3.2
Average
8K reviews
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I am having trouble with the account verification process
I am having trouble with the account verification process. I have provided the necessary government-issued documents, but the process is taking longer than expected without any clear status updates. This is preventing me from using the platform's features. I would appreciate it if the support team could expedite the review of my documents.
14 April 2026
Unprompted review
Reply from PokerStars
Hello, thanks for your review. We have now forwarded your query to the responsible team. Please kindly wait for their response via email. In the meantime, please try filling the RMF again and make sure that all the details entered are correct! Thanks for your cooperation. Have a nice day!
Been a member of the site for 15 plus…
Been a member of the site for 15 plus years, never had an issue, deposits or withdrawals.Withdrawals are mostly instant and i apreciate that as i had issues with other sites.Mostly i played poker with various degrees off sucess but always good action on cash games and tournaments alike. Great live casino selection too, and various promotions and prizes. I tryed all others but they were and still are the Best.
8 April 2026
Unprompted review
Reply from PokerStars
Hello Mirza, thank you very much for your 5 star review. We are very happy to hear of the experience you have had with us. We hope that you continue to be pleased with our services! Have a great day!
Reply from PokerStars
We appreciate your feedback and are happy to hear that everything was decided fairly. Thank you for your review.
Reply from PokerStars
Hello Vladimir, thank you very much for your positive review. We wish you a lovely day!
Reply from PokerStars
Hello Gavin, thank you very much for your positive feedback! We are very happy that you are enjoying our site. Have a lovely day!
Bad player Rakeback System.
Bad player Rakeback System.
Pokerstars please ask GGPoker for some advice on that matter. Thanks.
20 April 2026
Reply from PokerStars
Hello. Thanks for your feedback. We’re sorry to hear you’re not satisfied with the rakeback system. Our rewards are designed to be fair, transparent, and in line with industry standards, and we continuously review them to ensure a balanced experience for all players. If you have specific concerns or suggestions, our Support team will be happy to hear from you.
-The support is super bad
-The support is super bad, i send multiple emails/messages with no response.
-As a Bug for years on zoom tables that sometimes ticks the "fold vs any bet" on the big blind.. and not fixed
-The rakeback should be better
-Should do something to atract more players to play the site, especly cash games
19 April 2026
Reply from PokerStars
Hello, thank you for your feedback, and we’re sorry to hear about your experience.
We’ve now contacted you via email with more details regarding your account, so please check your inbox when you have a moment.
We also appreciate you highlighting the issue you experienced on Zoom tables, as well as your comments regarding rewards and player traffic. Your feedback has been noted and will be shared with the relevant teams.
If you have any additional details to share, please feel free to reply directly to our email, we’ll be happy to assist further. Have a nice day!
Best tournaments
19 April 2026
Unprompted review
Reply from PokerStars
Hello Viktoras. Thanks so much for your feedback! We’re thrilled to hear you’re enjoying our tournaments. Thanks for being part of our community, and best of luck at the tables!
Reply from PokerStars
Hi Lee. Thanks so much for your feedback! We’re really glad to hear you had a great service experience. We appreciate you being part of our community. Regards.
great platform with kind and helpful…
great platform with kind and helpful support team
19 April 2026
Unprompted review
Reply from PokerStars
Hi there. We really appreciate your feedback, thank you! It’s great to know you’re enjoying the platform and that our support team has made a positive impact. We’ll keep working to give you the best experience possible. Good luck and enjoy the games!
The move to fanduel has taken what make…
The move to fanduel has taken what made pokerstars great and destroyed it. There is no notes feature, no hand histories, no custom avatars, no chat to chat with regulars. What made pokerstars great and one of the best platforms out there is gone. They are now no better then any other cheap poorly put together poker site. If you like to spend money on rake with no features then this is a good site for you. Pokerstars and Fulltilt made on line poker great always standing far above other platforms. Pokerstars being the survivor of the government shutdown is now just another cheap poker app designed to take rake and provide an experience of gambling, not playing texas holdem. Thanks for giving up on regular players who want to build skills just to make money off people and take rake with Zero concern for regular players. Pokerstars is just another cheap casino site there is nothing unique or fun about playing cards with them. It's all gone now. It's you the cards and them making money, all the personal experiences and interactions are gone.
17 April 2026
Reply from PokerStars
Thank you for your feedback. We regret to hear that recent changes have negatively impacted your experience. You’ll enjoy bigger player pools and bigger prizes thanks to shared liquidity between
New Jersey, Pennsylvania, and Michigan - plus the added excitement of new players joining
from FanDuel sportsbook and casino communities. For updates, offers, and full transition details, go to the official PokerStars Exclusively on FanDuel InfoHub at: https://www.pokerstarsmtairycasino.com/poker/pokerstars-x-fanduel-hub/. We have also sent you an email with more information, if you have any suggestions please respond to it. Thank you and have a nice day!
I really like poker and the apps
I really like poker and the apps
My experience was great to join in this app
18 April 2026
Unprompted review
Reply from PokerStars
Hello Fayaz. Thank you for your feedback! We're glad to hear you've had a positive experience with the room. If you ever need anything or have suggestions, feel free to reach out.
Wishing you tons of luck at the tables!
Very helpful people
Very helpful people, the customer service is a 10/10. Had problems with withdrawals which is totally my fault and the service line made me feel less nervous about it and helped resolve it in a proper manner
18 April 2026
Unprompted review
Reply from PokerStars
Hello Jayden. Thank you for the kind words. We're glad to hear that our people provided an excellent customer service experience.
That's exactly want we aim for, we love hearing that the inconvenience with your withdrawal has been resolved.
We appreciate the time invested to share your feedback, you're welcome to reach out anytime!
Reply from PokerStars
Hi there, thank you for your review and positive feedback! We're very glad to hear that your requests were sorted easily. Don't hesitate to get in touch if you have any questions by going to "Help" - "Contact Us". Enjoy our games and have a nice day!
Great app lots of games to choose from…
Great app lots of games to choose from n plenty of bonuses so even if U have no money U can still have a chance of winning big I win £100 on a daily free spin which considering I didn't have a penny to my name one minute then had a free spin n had £100 I was able to withdraw it instantly n received it in my account within minutes. I treated my dad to a takeaway n got my cats some treats n was able to get a new battery for my mobility scooter so I cannot thank the editors of this game enough.. A+++++
6 April 2026
Unprompted review
Reply from PokerStars
Hello Staci, thank you for your review. We’re glad to hear you’re enjoying the variety of games and features on PokerStars. However, we also want to highlight the importance of keeping gambling fun and safe.
At PokerStars, we are committed to responsible gaming and provide a range of tools to help players stay in control of their play. You can access and manage these tools at any time through your account settings or our Responsible Gaming section.
We encourage all players to use these tools if they ever feel they need extra control over their gaming activity. Gambling should always remain an enjoyable form of entertainment, and never a way to generate income or solve financial difficulties.
If you ever need assistance or guidance on using these features, please contact us via Help → Contact Us. Wishing you all the best!
Worst poker site
First of all, worst support experience in the world. Either non existent or working with timeframes "we will respond in 20 minutes". Secondly, total scam poker tournaments just stay away. Scam casino with rigged slots especially "Games Global" provider which they promote as their favorite. And the worst of all, PAYMENTS CAN TAKE UP TO 13 BUSINESS DAYS. BLACKLISTED.
10 April 2026
Unprompted review
Reply from PokerStars
Hello. We’re sorry to hear about your experience and understand your frustration. Our Support team aims to assist as quickly as possible, although response times may vary depending on volume.
Please note that all our games, including those from third-party providers, use certified and independently tested random number generators to ensure fair outcomes.
Regarding withdrawals, processing times can vary based on the payment method and required checks. If you have a specific case, we encourage you to contact our Support team so we can review it in detail.
Ugh--bad system all around
Ugh, I have been trying to find my old home game (club) with all of my members to no avail. Uninstalled, reinstalled 5 times and still cannot find my old poker club from last year. So frustrating, not worth the effort.
16 April 2026
Unprompted review
Reply from PokerStars
Hello Erin. Thanks for your review—we’re sorry to hear about the trouble you’ve been experiencing. We’ve reached out to you via email with more information. Please check your inbox (and spam/junk folder just in case), and feel free to reply there so we can assist you further. We appreciate your cooperation!
Don't play
Don't play, it's all fake, the odds are not respected, I speak as a player who has played a million hands
16 April 2026
Unprompted review
Reply from PokerStars
Hello Francesco,
Thank you for reaching out and for taking the time to leave a review. We have a dedicated Italian-speaking support team who will be happy to assist you with any questions or concerns.
Please visit our official support page:
www.pokerstars.it/contatti
You can choose between Live Chat and Email Support, and one of our team members will be glad to help you.
You may also find useful information in our FAQ section here:
https://www.pokerstars.it/assistenza
Thank you for your understanding!
Reply from PokerStars
Hello Susan. Thank you so much for your kind words and for taking the time to leave us a 5-star review! We’re really glad to hear that our team’s empathy made a positive impression on you!
Wishing you all the best, and thanks again for your support!
The don’t want to delete your personal…
The don’t want to delete your personal information and keep using it for commercial purpose
Under Article 17 of the General Data Protection Regulation (GDPR), I have the right to have my personal data erased without undue delay.
You are obligated to delete my personal data if it is no longer necessary, if I withdraw consent, or if I object to the processing.
If you claim a legal obligation to retain certain data, you must clearly specify which data, the legal basis, and the retention period.
If you fail to comply, I will file a formal complaint with the Autoriteit Persoonsgegevens and consider further
I request the immediate erasure of all personal data you hold about me.
This includes account data, contact details, marketing data, and any tracking or profile information.
If you claim a legal obligation to retain certain data, you must clearly specify:
which data is retained
the legal basis for retention
the retention period
Please confirm once the deletion has been completed or provide a legally justified explanation for any refusal.
15 April 2026
Unprompted review
Reply from PokerStars
Hello! Thank you for your feedback. We have requested more information via Trustpilot to help you with your request. We appreciate your cooperation and will do our best to resolve this. If you need immediate assistance, please contact us via Live Chat (Help > Contact us).
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