Polarbackup Reviews 

I bought their lifetime subscription a couple of years ago and then had it running in the background to backup my data. A few days ago I tried login to my account and got the message that the account didn't exist. Contacting their customer service I got the response that my account was irretrievably deleted without any notification or warning. A LIFETIME SUBSCRIPTION THAT I PAID FOR!
I'm taking legal action now. What a scam!

I purchased the Polar Backup 5 TB lifetime through PCWorld Online Store. I used it for a while and had live data backed up on it. I went to re access the data only to find my account had been deleted. I received no warnings that my account would be removed with my data. It appears this is yet another scam company.

This garbage BROKE MY COMPUTER. It downloaded a virus that wipped out the OS.

I asked for a refund, as they promise, whitin a week of purchasing a year. They told me "sure I'll send it" and they never did.

I opened a claim with PP and they sent them fraudulent information that's making it harder for me to get me a refund that they ENSURE you will get if you're unsatisfied.

IT'S A SCAM. And a dangerous software.

Signed up for a trial, all looked ok, could do everything I wanted it to do. Purchased a plan and then everything I could do in the trial I couldnt do after I had purchased. Want to back up from an external drive? Well thats extra Im afriad, NAS...yep extra too. I wasnt going to write a review because I have my own business and I know how damaging they can be but the what changed my mind was the shocking emails from Polar when I was trying to get refunded, basically accusing me of lying when I said I didnt receive an invoice. Still in process of trying to gt my money back so save yourself the time and the effort and go find another back up company who will hopefully be the POLAR opposite of this lot. UPDATE: first review was deleted because it breached guidelines. Oh and still waiting for a refund 2 weeks after asking and being promised one. 🙄

After using it for a long time and checking frequently to see if the backup is working properly, it was comfortable to me to see all the data are there on the cloud "cold" storage. When a disaster happened and my HDD is damaged, it was a nightmare to download data from the "cold" (maybe it is better to call it "Frozen"!) storage. Even a small file sized few kilobites, couldn't download. Tried many times with different amounts of data, but nothing worked. It is completely useless and unreliable.

I have contacted their help several times and have provided them the logs they want but they always want me to redo them and have never addressed my issues. I have a lifetime 5TB which is probably one reason (they don't actually want me to use up that). I have a really fast computer and super fast fiber to the house internet and yet their program has been running for MONTHS and it still hasn't finished backing up. The program continuously shows backed up and then "semi-protected" and back. The number of files remaining constantly changes back and forth and it skips thousands of files. I don't have any of these problems with Backblaze. If you actually have TBs of data, Polar backup is not the place for you.

Note : I received my money after 18 days of cancellation..

I have purchased a service from them and explained to them that I purchased this service by mistake. Because I want to work on a server and not a normal computer. So I had to buy a business subscription.
I told them about this and about recovering my money, but they did not send me my money and did not inform me of the refund status until this moment. I do not think that this company is a scam company, I am just waiting for my money.

Be careful of the plan you choose. If you're on a basic lifetime plan and you format your computer, PolarBackup will treat your formatted computer like a new device and not allow you to download your files as you can only have one computer per account. If you want your files then you have to upgrade to a yearly subscription. This is not transparent. The biggest benefit of a cloud solution is that your files are saved and that you can restore them if something happens to your computer. You cannot do this with the basic lifetime plan offered by PolarBackup.

"While Polarbackup does share technology with the company known as Zoolz Cloud Backup, Polarbackup is a completely separate entity and business, and are in no way linked to any decisions Zoolz Cloud Backup makes."

funny how they claim this and they offer their bundles in Stacksocial with "by Zoolz".

they don't even bother to make another account to offer their copycat scam...

Okay, this is the only review you will need if you are considering polar backup, and I am not exaggerating at all.

This is a a cold storage, meaning that it works best if you lock the data and forget about it until you need it later. Major problem with other reviews is that they wanted Onedrive like performance from Polarbackup at a fraction of price.

What is cold storage, and why people abhor it. Answer is that, there are restrictions in it. You need to wait 3-12, generally 12 hours, for your backup to be available for download. And while with app you could download X amount of data, on the web portal you could download only if file is less than 1 gb, and also, you can not upload a file more than 4 gb in basic plan, this could be solved with 7zip partitioning. These restrictions may lead to many vote negatively for this service.

Overall, if you are thinking of creating a personal netfilx, don't go to them, instead go to other premium ones which cost more. Get this product only if you want to have a military grade storage vault in cloud.

P.S. Unlike Degoo upload speed of Polarcloud is good, close to Onedrive upload and download speeds. And I have a 1tb lifetime plan on my secondary mail, and I purchased it knowing that this lifetime means lifetime of product, my money will breakeven even in 2-3 years, okay for me. And the support do lack here, I found many untranslated Italian pages in FAQs but basic English FAQs are also more than enough.

Personally, I found Polarbackup the most terrible, troublesome service I ever purchased. First of all, it stops working pretty fast! It USES TOO MUCH CPU and RAM BUT does NOT backup anything! According to my experience, Polarbackup support is terrible. It is very close to NO SUPPORT.

I contact Polarbackup to solve my problem but Polarbackup support was unable to solve my problem! After wasting my time for about one week, finally they asked to connected to my PC with Anydesk. However, they cancelled the time I was booked just 3 hour after their email and told me they are busy!

I complained for refund and finally they find a time to do their responsibilities! Someone connected to me and solved it, but it was temporary...

Moreover, support is very unclear. When I asked about what they did and how they fixed Polarbackup not working problem, they did not answer me! The support just told contact us if it stopped working again! It stopped several hours later and I reported to support. Guess what? Polarbackup provides me NO SUPPRT even by now! NO ANSWER at all!

I am thinking to start a dispute to refund my money.

I am very frustrated with such terrible, impractical and irresponsible support. I am stressed and frightened about Polarbackup destroy my data the same as ZOOLZ. Personally and based on my experience, I believe POLARBACKUP is as trustworthy as ZOOLZ since the both are the product of the same company (Genuine 9)

I use Polar Backup now for 6 months with no issues. My upload speed is around 90 Mbps (my max speed is 100 Mbps).

It is cold storage and that's fine for me. Lost all my files during a ransomware attach previously and now I can sleep because my files are safe in the cloud. Using my own AES 256 encryption password gives a good feeling too.

Only sceptical about my paid lifetime plan. Will the cancel my plan in the near future or will they stop their business once...loosing my files again.

I realized that Polarbackup does not backup many of my files. It does not work properly and does not backup many of folders. However, it uses unbelievably too much CPU and RAM.

In order to make sure if Polarbackup is not useful to backup many files, I just selected just one large folder to backup but it not work at all! Polarbackup uses too much CPU and RAM, drain my laptops battery while backups almost nothing!

Sadly this backup solution failed to impress me as it kept forgetting files to backup and was so slow that it would take more than a month to back up my data.

What made me give a one star review though was that I have requested a refund twice both by email and using their web mail page. They have completely ignored my requests.

So much for a 30 day "no questions" money back guarantee.

Probably best to avoid.

*** UPDATE - So much for the lifetime plan. They have just emailed reneging on that promise expecting me to start paying monthly for something that was supposed to be inclusive. Unethical. ***

Polarbackup.com is a scam, never buy anything from there.
I bought Polarbackup 1TB subscription.
The same day I bought it I formatted my computer.
I was surprised that the life time license wasn't support again my new windows in the same machine.
I contact the company several times for a solution or refund.
No solution no refund, they ask for more money.
Stay away!

- Answer to companies reply -
1. You never offered me free archive, you only tell me to do an upgrade.
2. You never mentioned about your service limitations. Is like you sold me a car without wheels.
3. Since day 1 I asked you for a refund since what you offer is a scam. An offer that miss the very basic functionalities.

Again refund me, I asked you this since day one! You find always excuses.

According to their policy, you can ask for a refund within a month of your purchase. They ignored my request beside several attempts.

When I read a review about PolarBackup, the First impression in my mind was not to buy this plan.
But when I saw the very low price for a lifetime and 30-day moneyback offer I think to try.

Now when I'm using this service I can say that it's a good service and a great offer to me!

Upload speed is almost 80Mbps (1.2GB file uploaded in within 30 seconds). I reduce one star for its poor restore capability!

Waste of time and money,. I got 5 Tb lifetime and after a week I only upload 350 gigs running 24/7,..it's not my connection as I use Gdrive, Dropbox and Mega etc all the time for client transfers and never have issues ,. Polar is totally useless stay away.

I have put it in Turbo mode ON, Multithreaded Upload is ON, Throttle Speed is Max throttling as OFF, I run back up every 5 min so it does not stop, I have contacted support but NO reply on my issues. I have an 8 core AMD Threadripper with 32 gig of ram (very high-end machine) All data on local Hardrives some SSD drives, My internet speed is 10 -15 Mbps Download and Upload yet polarbackup only uploads at around 200 - 250 Kbps, Using internet calculator 5TB will take 32.2937 weeks to upload......... how will the performance be if I NEED my data downloaded ?

Scam. I also lost money with the Zoolz "lifetime" deal, run by the same shady crook as this "company". Don't go anywhere near them.

Re: Reply by Polarbackup - don't insult my intelligence. Zoolz and Polarbackup have the same CEO - Muayyad Fahed Shehadeh. In what way is Polarbackup "a completely separate entity and business" if the same person runs both companies?

You are a disgrace.

Scam, product as sold was not delivered. Card was charged but no login info for portal nor response from vendor after several aatempts