Polhus Reviews 

The cold tub is a well designed and stylish product of a very high and robust quality. Delivery was quick and well organised.all round great product. Instructions were clear and straightforward.

Polhus selected an excellent courier to deliver our Narvik sauna to our village in Cornwall UK. They used a small truck to suit the narrow lanes, as I requested, and came on time. It took me two days to build the sauna as Polhus estimated, and I used stainless screws instead on rhe ones supplied becuase we live very close to the sea and any other material rusts instantly.
The sauna went together well with no problems, and I found the instructions pretty good.
We love using the sauna, and love the smell of the thermowood interior Afterwards we open our gate and jump into the sea!

Bought a flat pack heat pump/air conditioner, and it is very good quality and value for money

Our experience with Polhus in Malmö has been nothing short of exceptional. From the very first contact, their customer service and follow-up have been world-class – every question answered promptly, every detail taken care of with genuine care. Even though we purchased from another country, the process could not have been smoother. The sauna itself is exactly as promised: beautifully designed, high-quality, and a perfect fit for our prestigious celebration house. Our guests absolutely love it, and it has elevated the luxury experience we offer. Polhus doesn’t just sell saunas – they deliver trust, reliability, and five-star wellness living. Winning a cold tub would be the ultimate finishing touch, but even now, we can proudly say Polhus has made our property shine.

Better quality than I was expecting and simple to follow instructions made for an enjoyable DIY project. Finished product looks great!

Perfect
Delivery worked well
Sauna is really nice and not too complicated to put together
Great overall

We recently bought a sauna from Polhus and overall we are very happy with both the product and the customer service. The sauna itself has a really lovely quality – solid materials, beautiful design, and it feels great to use.

Along the way we experienced a few small hiccups during the process, but every time Polhus’ customer service was quick, helpful, and made sure things were resolved. That gave us a lot of confidence and made the whole experience smooth in the end.

All in all, we now have a fantastic sauna in our garden and we couldn’t be more pleased. We’d happily recommend Polhus to others.

Sauna Jorvik delivered early July and installed 11th July. Product looks good however it is far from an easy process

- Installation does not include any electrical work so as of September still trying to get this sorted
- Numerous parts arrive untreated. Installers (who were very good) fit these. I then had to remove them all to treat them, benches, trims etc and some parts underneath the sauna impossible to treat properly. You would think when you order a Thermowood sauna everything would be treated.
- Not clear that if your want both benches to be illuminated you have to order 2 sets of LED strips. These took an age to arrive.
- Sauna is letting in water. The installers have come out and tried to seal. Hoping once I get the sauna working wood will dry out.
- You have to oil the benches and floor as well

Good overall product. Elements are well-fitting. Thermowood smells great, manual is clear.
The end products feels sturdy.

Amazing product, we are very happy with our purchase! The sauna is excellent quality. Amazing customer service all the way from guidance around which sauna to delivery- friendly and helpful. Thank you

Ahmed was really helpful and knowledgeable about all aspects of the product. He didn't push the most expensive heater but rather the heater that was right for me. And he made sure I got the best deal at all times. I'm really looking forward to my sauna arriving.

The sauna set got delivered in time and the instructions were (mostly) clear. It was not clear how and where the light and the wooden light cover should sit and now screws or bolts were there to mount it. We figured that out ourselves and got a little bit money back as compensation. All in all a good experience and meanwhile my sister also got a sauna installed…

Fast and relevant answers to my questions to make my purchase. Awaiting delivery now.

I was looking for an outdoor sauna and after extensive research chose Polhus. They have an excellent stylish range and ordering was very easy with a helpful knowledgeable assistant talking me through the options over the phone.

Good experience, knowledgeable and open dialogue, thanks

Didnt get a confirmation email after I had paid for the order. Support was friendly when i called them. Still dont have a delivery date even though i requested this to be shipped asap as this is an oder with missing parts that we need to finish setting up the gardenhouses.

Great service - researched and then clicked to get a quote from their website which started an email thread with one of their team who had extremely helpful advice based on my specific needs and constraints. Made this process extremely easy, thank you Ahmed!

I got the answers for my questions and was informed of the progress all the time.

Purchased a Loke sauna last year and was supported at all stages by the excellent after sales service. The kit arrived well packed and with no issues. Wood quality was exceptional with precision cut pieces that fitted together well ( just like I used to build model planes and boats but on a larger scale ). We have been using the sauna for nearly a year now and are really pleased with it. Highly recommend this company.

Ahmed was so helpful throughout our sauna purchase journey.