Police Mutual Reviews 

Easy to do, easy to understand, happy with the price. The like for like policy saved us £450 for a years house and contents insurance. All done on line.

Thank you very easy transaction

Rebecca provided an excellent level of Service and was a genuine pleasure to speak with.
Rebecca resolved and dealt with my query quickly and effectively.
Thank You.

I would like to say a a massive THANK YOU to one of the staff who patiently assisted me in sorting my insurances. Her name is Susan STOTT. Her proffesionalism and knowledge about my naivety in terms of sorting my insurance was excellent. She has explain everything to me without using jargon words. My husband was always the one sorting my insurance but since his Dementia, I for one have to sort everything. Sue is well versed and even reduces my monthly contributions. She has saved me a lot of money. I cannot thank her enough for making everything smooth sailing. Thank you very much Sue… you are amazing xx

I spoke with Sue this morning to make a change to my policy.
Sue was extremely helpful and highly professional in handling an amendment to my current policy.
I highly recommend Police Mutual customer service is excellent and reassuring.

What a wonderful young lady I spoke to who dealt with my query easily and proficiently. She is a real credit to the company.

Excellent service from Police Mutual during my car insurance application.

Watch out - extra fees on renewal quote. When asked if I could avoid the arrangement fee was told not possible. Strange that because according to the Financial Service Authority it states: Price Disclosure: While the fee doesn't always have to be itemized separately, it must be included in the total quoted price. Hiding mandatory fees can be seen as a "misleading omission" under fair trading regulations. Police Mutual what are your reasons for not including unavoidable admin fees in your total quote?

After getting through security questions was then told my name was not on as a nominee and they would not tell me anything. Only wanted to if my wife was definitely insured and when the policy would arrive. Very frustrating.

So easy to obtain a great quote, easier and better than comparison websites

Very informative and relevant to police recruits thank you.

Easy to fill all the information out and everything is explained .

I had a great experience dealing with Keith Marchant while making changes to my car insurance policy. He was professional, efficient, and explained everything clearly, making the whole process quick and stress-free. Really appreciated his helpful and friendly approach - excellent service all around!

Today, I contacted the Police Mutual team looking to continue my existing home insurance while going through the process of moving home.

Paul was really helpful, explaining the process and answering my queries.

Additionally, Paul offered to provide a quote for vehicle insurance at the new address. This was a bonus and will be helpful in the long term too.

Thanks to Paul for his genuine customer service; today's phone call has been productive and straight forward. If only more elements of moving home were so simple!

Thank you.

I had left my renewal to the last minute but Sue Stott was friendly and helpful and managed to negotiate a price reduction for me as it had shot up, not least because I have a new car.
Lesson learnt, compare prices earlier to avoid panic, really wanted to stay with police mutual as nightmare about 4 years when I went to another insurance, well known name but didn't realise online only. NO customer service at all unlike Police mutual, Sue offered excellent customer service.

I spoke with Susan Stott today and she was professional, helpful and efficient. She helped me update my car insurance policy and I'm very happy with the experience. Please pass my thanks on to her.

Very helpful which was of great assistance in making right choice for me.

Dear Customer services ,
I wish to thank Tanya from your team who responded and resolved an issue I had with my insurance renewal. The way in which she applied her problem solving skills , which utilised her vast knowledge of the product was outstanding.
Her telephone manner was excellent and I am so grateful for her help.
I have been with you in excess of 20 years now and I’m so glad I have kept my business with you .
Please send our sincere thanks to her and if I could give her more than 5 stars I would. You have certainly gone above and beyond
Kind regards
Craig
Sent from my iPhone

Good price, no extra for direct debit