Police Mutual Reviews 

Very clear and helpful information from an extremely friendly and pleasant advisor, good job.

Great support and informative conversations at Hendon.

Called to query a repayment made to my account. Rebecca White handled the call with great patience and took great care to re assure me no issues. A credit to you company - thank you Mr R S Burt

I dealt with Rebecca White regarding a change of policy as i had changed my vehicle.Rebecca was helpul ,efficient and proffesional throughout and got back to me as she said she would and fortunately for me got me a better deal on my car insurance.

The website itself and applying for a quote was straightforward. My quote was unmatched by any other provider I have reached out to and that was including extras which I couldn’t believe. Very grateful and happy customer.

Refreshingly amazing customer service for car insurance.

Talking to Beth the representative for car insurance.

She was delightful. Friendly and helpful.

Fantastic customer service! Phone today to discuss my car insurance renewal and Elaine couldn’t have been more friendly and helpful. Would absolutely recommend Police Mutual to others. Keep up the good work l!!

I was immensely impressed with the lady who dealt with my call, her name is Elaine Cockram. At a time when customer service generally is often of a poor standard, Elaine was absolutely brilliant. She is helpful, friendly and has an excellent knowledge of her subject. I have had the good fortune to have dealt with Elaine before over the years and I wish to express my genuine thanks to her for being so helpful. Her manner and the service she gives is outstanding. Thank you Elaine. Kind regards, Peter Smith.

Speaking to Rebecca White at Police Mutual. Sad I couldn’t stay with you but my policy has just got too expensive. I’ve been a customer for many years, and find it good to speak to someone when it comes to renewal. Hopefully I’ll come back in the future. Thank you.

Firstly cannot fault the comprehensive policy nor the price and secondly how professional the staff were - both Sue and Tanya - extremely helpful courteous considerate talking me through my concerns. it may be a slightly higher price policy but the customer service I received resulting in my peace of mind is well worth it. Thank You.

A very helpfull and relaxed conversation when setting up the insurance and also also getting another quote for another vehicle competitive pricing as well been with them for many years and always had the same experience. Very pleasant and chatty staff all calls are UK Based (Elaine was my point of contact on the day ⭐️⭐️⭐️⭐️⭐️

Susan Stott was amazing! She helped me out so much with my car insurance.

Made the whole process very easy.
Very professional and was able to answer any questions had.

Unfortunately I had to cancel my insurance for two cars after many years with Police Mutual but another well known company offered equal benefits at a significant lower cost. Sue Stott handled the cancellation with excellent consideration and because of her I am retaining my home insurance, again because of her I will return next year for a quote. Don't lose her professionalism.

I had to update email details to motor & house insurance. One quick phone call sorted it, with the professional security questions you would expect. I have used Police Mutual for nearly 40 years and the service from the staff is always excellent. If only all companies had staff as professional and human. Thank you

Easy to do, easy to understand, happy with the price. The like for like policy saved us £450 for a years house and contents insurance. All done on line.

Thank you very easy transaction