This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
Company replied
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Review summary
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Reviews shaping this summary
Nice and easy to insure my car. Straight forward process apart from the account registration process which was a bit glitchy but I irked after about 3 tries. Custom service has yet to be tested an... See more
Company replied
Very easy and straight forward to take out the policy in the first place. Saved me half the cost of my previous company. Great communication for all my policy details. Full coverage for my needs.... See more
Company replied
I have been with Policy expert for quite a few years and every renewal I have had has been only a few pounds dearer than the cheapest I could find on all the comparison websites, so I think it’s not w... See more
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Company details
- #93 of 138 best companies in Insurance company
- #39 of 68 best companies in Car and Motor Insurance Agency
- #23 of 43 best companies in Home Insurance Agency
- #152 of 226 best companies in Insurance agency
About Policy Expert
Written by the company
About us:
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Home and car insurance from Policy Expert
Written by the company
Contact info
Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
- 0330 0600 600
- ask@policyexpert.co.uk
- www.policyexpert.co.uk
4.5
Excellent
103k reviews
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Easy and efficient
I can't comment on making a claim, as I fortunately have never had to make one! However, originally setting up insurance, and renewing it, has been a really easy process, and all communication has been appropriate and easy to understand.
15 September 2026
Telephone calls answered promptly and…
Telephone calls answered promptly and professionally by articulate staff giving sound advice.
15 August 2026
The actual insurance seems pretty good…
The actual insurance seems pretty good what i dont like is if you pay monthly the service leaves a hard search on your file
14 September 2026
Very pleased with the price 😀
14 September 2026
Very strait forward no hidded charges…
Very strait forward no hidded charges very happy.
14 September 2026
Motor Policy renewal
After providing the answers to relevant questions I received online a number of quotes to choose from.
It was clear the benefits under each quote and I was able to choose a motor policy with better cover than my existing LV quote and also saved 25% on the premium. Very satisfied. Bob D
14 September 2026
i had to ring up 7times on the day i…
i had to ring up 7times on the day i bought it i just couldn’t sign in i when pressing log in it went right to change password but hopefully that’s it…….been with these before never had a problem
14 September 2026
The process was very simple and easy
The process was very simple and easy, all information and products provided where just as I wanted.
14 September 2026
They answer all my questions…
They answer all my questions professionally and very friendly thank you also they very good price
15 September 2026
Quality premium
The whole process was stress free and I got a reasonable and affordable premium cover. Thank you.
14 September 2026
I can’t fault them
I can’t fault them! I phoned told them I was having new patio doors put in ( you have to inform your company when your having building work) they took all details and ask for builders insurance ( a safe guard I hadn’t thought of!) And this year the premium has gone down! Yes I would recommend them after 3 yrs with them
15 September 2026
I have no idea why you need feedback
I have no idea why you need feedback. You will be judged firstly on price and services offered and then most importantly how you support me IF I make a claim. Renewal is not a measurable process. If you up the price, I walk away, it's up to you to support me with a low quote as I haven't claimed.
15 September 2026
Easy to use website and good…
Easy to use website and good explanations on policy details
14 September 2026
It was very easy
15 September 2026
Just easy to deal with good value
15 September 2026
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