This is our second year with Policy Expert Home Insurance. We have been very happy with the Gold level of cover and the service from the customer support team. We were able to discuss the policy renew... See more
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Written by the company
We’re Policy Expert – the award-winning home and car insurance provider, trusted by over 1.5 million UK customers.
We’re on a mission to make insurance easier. Our policies are written in plain English, our cover is designed to suit your needs and our claims processes are nice and easy - so you can have peace of mind.
If you need us, our friendly team in our UK-based contact centres will be happy to help. Drop us a message or give us a ring.
Our opening hours:
Mon – Thurs: 08.30 – 19.00
Friday: 08.30 – 18.00
Saturday: 09.00 – 13.00
Written by the company

Exchange House, 450 Midsummer Boulevard, MK9 2EA, Milton Keynes, United Kingdom
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I found the process of arranging my insurance straightforward and easy from start to finish
It listens and isn't afraid to encourage existing clients to stay.
Automatic reminder that insurance renewal was imminent.
Full details of the policy breakdown demonstrated how the policy premiums were calculated.
No problem with the policy premiums being paid by authorised credit card.
A professional system easily operated.First class!
I had been with my previous house insurance provider from the day I brought my house and never shopped around.
Policy experts saved me a good few £100's on my renewal.
Extremely happy!
I left renewing my Poiicy Expert , almost until it was too late. Fortunately , a lady member of staff helped me to fill in all the forms very quickly . The lady also ensured me that all the breif but important topics were included .
Price increase after price increase, the e-sign is ridiculous as well. Garbage e-sign system that peppers you!

Reply from Policy Expert
I got all the information I needed and whoever I spoke to was knowledgeable and helpful
Pleased with policy we’ve managed to set up. It was just managing the payment by credit card which proved difficult.Problem dealing with the bank but hope you are now satisfied with our full payment?
Easy getting the appropriate cover. Good value compared with existing cover renewal.
Guidance was clear and easy to complete.
Acceptable quote given quickly
Very easy to start new policy at a reasonable price
My policy went down in price, easy to renew, good comparable price
All I have to say I’ve looked at other policies every year but always come back to these and have another year with them. When I get into customer services, they’re always very polite and nine times at 10 they solve the problem even though the last thing I want to do is to claim. But the policy cover that they give a 2nd to them.
Created a Home Insurance Policy for a family member who is not computer literate using the Blue Light and Money Supermarket systems. When it came to the renewal price for the policy - over £169.00 was saved using the systems as stated above. No issues came to light during the whole online process.
First time I've been with this company,recommended by MoneySupermarket.com.Very easy to navigate website and take out.
Much cheaper than my renewal quote for basically the same cover!
Very please with you been with this company for five years?😊
Good value, and lovely staff. I would have given five stars, as I like to discuss my policy with an agent over the phone, but was not prepared to pay £12 for the privilege, of which I think Is a bit of a cheek! As other companies that I’ve dealt with in the past, do not charge.
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