Polypouch UK Ltd Reviews 

64
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Absolute timewasters. Responded to my initial enquiry and offered to send some samples out but I followed up on numerous occasions and got no response at all after that.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic Service – Highly Recommend! After being let down by another bag/pouch company, I came across Polypouch UK, and I’m so glad I did. There were quite a few emails back and fo... See more

Rated 5 out of 5 stars

Being a start-up, there's nothing more satisfying than finding a supplier that does their upmost to meet your needs whilst delivering quality work - and Polypouch does just that! I can't thank Stephen... See more

Rated 5 out of 5 stars

Polypouch were the most approachable and affordable company to take my print project further. Stephen and team have been so helpful and patient. Advising on layout of my own design work by sending s... See more

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4.1

Great

TrustScore 4 out of 5

64 reviews

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4.1

All reviews

(64)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

We used Polypouch to order bespoke…

We used Polypouch to order bespoke pouches for the very first time -and i'm extremely happy
Its a nervous process for a first timer -you never really know until they arrive ,but the simple truth is -they were perfect
Its all in the detail , check, check and double check
They are now my only pouch supplier
They even arranged air freight for me to get them to me super fast ...and came quicker than i expected
10/10

20 April 2023
Unprompted review
Rated 5 out of 5 stars

We are really pleased with our pouches…

We are really pleased with our pouches from Polypouch - the quality is great and the process was smooth. Lucy was a pleasure to work with and the team hit the delivery schedule, meaning we had a successful launch and were able to fulfil our orders. All in all a great experience with Polypouch.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Great product, service and aftercare

Great service from Lucy. Slow project due to our own project journey considerations but we ordered 10k units and we are about to place a reorder. Great product, service and after care.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We used Polypouch for the relaunch of our refills and could not be happier! Our pouches have come out beautifully and exceeded our expectations. The quality of the pouches are exceptional and they were so patient and helpful to deal with. Will definitely be using for all our packaging needs in the future!

16 February 2023
Unprompted review
Rated 1 out of 5 stars

Horrific Company.

Horrific company to work with. They sent our pouches off to be printed in China and made an absolute pigs ear of the work. Colours and design were faded and not as per the examples we sent them and the pouches were printed on sub standard material. Stay away if you do not want a poor job done on the printing of your packaging.

My profile image shows what they were sent as a proof (on right) and what they provided (left). We then went to e-pac who did a much much better job.

27 December 2022
Unprompted review
Polypouch UK Ltd logo

Reply from Polypouch UK Ltd

We are sorry you were not happy with your pouches. On checking your order it appears you approved film proofs which would have represented the artwork you supplied us with. We produce millions of quality pouches each year and have thousands of delighted customers as our reviews and repeat customers confirm.

Rated 5 out of 5 stars

Amazing for small business

Packages are affordable, high quality and the time between enquiring and receiving my product was extremely short. Would definitely recommend especially to small businesses.

13 September 2022
Unprompted review
Polypouch UK Ltd logo

Reply from Polypouch UK Ltd

Thank you for your review. We give the same service to small companies as well as the many Blue Chip companies we supply. We know from little acorns, Oak trees grow.

Rated 5 out of 5 stars

Great service

Great service, Stuart was very helpful and even went beyond to share information to help me moving forward. I hope to continue to work with Poly Pouch in the future.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish. I was new to the printing world and had no idea where to start. Stuart guided us through the whole process with his great knowledge and expertise. We had our custom made pouches delivered within 2 weeks and there perfect!

30 March 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend Polypouch

I highly recommend Polypouch, The Guys are always so helpful and easy to talk to and their lead times are the best I found out there. Polypouch is my only place to go to for all my packaging needs.

8 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service, and affordable prices.

We chose Polypouch for the printing of our pet treat packets, best decision ever! The staff are so helpful, the company is reliable, and the prices are affordable. Sam in particular has been a fantastic help to us, and given us excellent service. I wouldn't recommend using anyone else. Thanks Polypouch!

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Polypouch were the most approachable…

Polypouch were the most approachable and affordable company to take my print project further. Stephen and team have been so helpful and patient. Advising on layout of my own design work by sending sample proof prints of the Kraft grip seal pouch for my Granola.
Very pleased with the final print.
Would always recommend this company.

3 November 2020
Unprompted review
Polypouch UK Ltd logo

Reply from Polypouch UK Ltd

Thank you Annie.
We always aim to give a high level of service, quality and competitive pricing which is why so many companies are coming to Polypouch.

Good luck with your business!
Regards
Stephen at Polypouch

Rated 5 out of 5 stars

Thankyou Polypouch

Many thanks to Stephen and his team at Polypouch. Their advice, professionalism and wonderful customer service is invaluable. Would highly recommend them to any product packing business!

31 January 2019
Unprompted review
Rated 5 out of 5 stars

Bespoke printed grip-seal pouch

We used Polypouch to produce a bespoke printed grip-seal pouch to use for a marketing campaign we were running. Having had no previous experience with pouch printing, I found Polypouch to be immensely helpful in advising the options available and producing exactly what was required, as well as sending out a few sample options of pouches available to look at prior to production. We contacted about 6 suppliers to fulfil our requirement, but Polypouch were the most helpful by far. When the final product arrived, delivered to schedule, it was better than we expected and produced to very high quality. If we do have another requirement for any printed pouches, we will definitely use Polypouch again.

7 December 2018
Unprompted review
Rated 1 out of 5 stars

VERY Slow and incompetant

Ordered a prototype of packaging to be delivered next day, due to the sales director being unable to follow a dropbox link, or extract an RAR file this was then delayed by 5 days, we specified it needed to be delivered pre 9am on 21/1/16 otherwise it was of no good, it was sent on 20/1/16 next day BUT after the cut off for posting that day (tracked as being sent at 17:11, cut off is 17:00). The sales directors response was "Royal Mail are lying, I didn't send it, but it was definitely sent before that", went on to refuse to raise it with Royal Mail, even check the tracking site himself, or issue a refund. Now avoids calls and emails - hopeless

21 January 2016
Unprompted review

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