While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, efficiency, and reliability, highlighting it as an excellent and affordable alternative for inter-city travel, especially compared to other transportation options. Many people appreciate the community aspect of the service, finding both drivers and passengers to be friendly, respectful, and professional, which contributes to a safe and comfortable travel experience. The platform is also valued for helping drivers share fuel costs and meet interesting people. However, some customers also noted occasional negative experiences, such as issues related to payment processes or adherence to platform policies. A few reviewers mentioned issues with account suspension without clear reasons, and some reported poor communication or unpunctual drivers, leading to inconvenience. There were also isolated instances of unprofessional behavior from drivers, and some users found the service fee to be a bit high relative to the ride price.

What people talk about most

User experience

Customers consistently note positive experiences with user_experience. Reviewers frequently praise the app's... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendliness and ease of use for... See more

Service

Consumers find service to be positive, often describing it as efficient, social, and reliable. Many reviewers... See more

Staff

Users describe positive interactions with staff. Many reviewers praise drivers for being punctual,... See more

Price

Customers had positive experiences with price, often describing it as affordable, inexpensive, and a... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the app since last 2 years for both, looking for a ride and sharing my own rides. Convenience of booking, safe, and most of the time I had been able to find a ride. 100% recommend u... See more

Company replied

Rated 5 out of 5 stars

Poparide has really helped me get back home often (from Ottawa to Toronto) since the Greyhound shut down. Train prices are through the roof so this is an affordable alternative. I've also made a compl... See more

Company replied

Rated 5 out of 5 stars

When I was living in Canada I used to employ Poparide as a passenger. My first trip was from Ottawa to Toronto with a kind French guy in a brand new Mercedes. After that, I had several sucessful... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Poparide as a driver for several trips, and it has been a total game-changer for my commutes to other cities. Unlike traditional ridesharing, this feels much more like a communit... See more

Company replied


Company details

  1. Transportation service

Written by the company

Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience and everything is…

Good experience and everything is simple and easy

24 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for sharing! We’re really glad to hear everything felt simple and easy, that’s exactly what we aim for. Hope you have many more great trips with Poparide! 🚗✨

Rated 1 out of 5 stars

I couldn't communicate with the driver…

I couldn't communicate with the driver before I booked the trip, which was the biggest failure.

21 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thank you for your feedback, Ash! Our team is always looking for ways to improve the member experience, and we would love to hear more of your thoughts. Please feel free to reach out to us at support@poparide.com with any further feedback you'd like to share. We're always happy to help! 😊

Rated 5 out of 5 stars

A guy named Dammy with Toyota corolla…

A guy named Dammy with Toyota corolla was the driver. He is very friendly, professional and helpful. Thank you Dammy for going above and beyond.

19 April 2026
Unprompted review
Poparide logo

Reply from Poparide

We’re really glad to hear you had such a great experience! 🧡

Dammy sounds like an amazing driver, and it means a lot to know he went above and beyond to make your trip comfortable and smooth.

Thanks for choosing Poparide, and we hope to see you on another ride soon!

Rated 5 out of 5 stars

Reliable app

Reliable app. I have been using this app for all my trips

19 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Hi Jean,

We're thrilled to hear you're enjoying Poparide! 🤩

Safe travels! 🚗

Rated 2 out of 5 stars

I paid for a ride tried to contact the…

I paid for a ride tried to contact the driver I couldn't get back i to the website so couldn't get the ride 639 840 0001 from edmonton to lloydminster

18 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Hey Stephen!

We're sorry to hear you didn’t have a good experience. We've emailed you so we can sort this out.

Please check your inbox!

Rated 5 out of 5 stars

5 year review

I've been using for almost 5 years. Great ride share service with ability to verify and review users

18 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for being with us for all these years! We’re really glad to hear you’re enjoying the experience and our safety features. We appreciate your support and look forward to many more trips ahead! 🚗

Rated 5 out of 5 stars

One of the best car pooling app in…

One of the best car pooling app in Canada.
Excellent in service.

17 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thank you so much for the kind words! We’re really glad you’re enjoying Poparide and appreciate your support. 🚗

Rated 5 out of 5 stars

Great platform for ride sharing

Great platform for ride sharing

15 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much! We’re glad you’re enjoying Poparide and appreciate you being part of the community. 🚗

Rated 5 out of 5 stars

A woman named Rachel with a Toyota…

Below is the review I sent last night. This morning Poparide shared with me that they appreciated that I brought this to their attention and they deleted the person's account. This is what I had written to them:

A woman named Rachel with a Toyota Corolla is offering rides for 3 passengers to Kamloops and Edmonton. For 35 dollars. I booked a ride, but was declined by Rachel. Then the ride was emailed to me with the message to contact her on WhatsApp. So I did. She said she needed only 3.80 to be deposited via the link she sent me.

Then she said she would pick me up at 6:00 pm. She needed my address. I told her it did not make sense since she was in Vancouver. She could pick me up at the skytrain. She said she would pick me up. “What is your address?” I gave it to her. Then I clicked the link and it asked for my full name and bank information. I stopped and blocked her. She is still on this site offering rides. It is a scam. There should be an option to block people or at least someone to contact about scammers. Some people could fall for giving bank information.

I now understand why you insist not to pay cash or e-transfers. She said she had your permission to send the link because Poparide was not working for her.

15 April 2026
Unprompted review
Poparide logo

Reply from Poparide

We’re very sorry to hear about your experience.

We would appreciate the opportunity to investigate this further. Please reach out to our team at support@poparide.com with your trip details and any additional information.

Our team will review the situation carefully and take the appropriate actions.

Thank you.

Rated 5 out of 5 stars

An Awesome platform for Drivers and…

An Awesome platform for Drivers and passengers to benefit and connect in a safe, efficient and environmentally friendly manner. A win win situation for all involved.

16 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for your kind words! We’re really glad to hear you’re enjoying the platform and the experience it brings to both drivers and passengers. Appreciate you being part of the community! 🚗

Rated 5 out of 5 stars

This is my first time out of the gate…

This is my first time out of the gate with poparide and it helped me to hook up with an excellent driver and shared vehicle to take me from Toronto to Espanola. Their is no other direct way to get there. Great price to boot. The poparide UI made the booking and payment experience simple. Will definitely use again. In Northern Ontario this is kind of like Uber for thye North.

15 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for sharing your experience! We’re really glad your first trip went so smoothly and helped you find a great ride where options are limited. It’s awesome to hear the app made everything easy too. Looking forward to being part of your next trip! 🚗

Rated 4 out of 5 stars

Good app for intercity ride share…

Good app for intercity ride share options. Have used it multiple times, most of the drivers on app are reliable. Many people are not very punctual only thats the issue. Also transaction fee is quite high.

14 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thank you for being a regular user and for your honest feedback!

We're glad you’ve found reliable drivers on the platform. We understand that punctuality is key, and we continue to work on tools to help our community stay on time.

Regarding the booking fee, it helps us maintain a secure platform and provide support, though we appreciate your input on the cost.

Safe travels on your next trip! 🧡

Rated 5 out of 5 stars

A great rideshare platform

A great rideshare platform. The experience is consistently seamless, and they go out of their way to ensure safety and good communication. And in the rare instances additional support is required, it is timely and efficient

10 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your wonderful comments! We're thrilled to hear that Poparide is helpful to you. Safe travels from the team! 🚀

Rated 5 out of 5 stars

Great experience on Poparide today

Had an amazing time with my driver. Very open minded, we talked about a lot of stuff and time flew by!

12 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Hey Phil,

We love hearing this! Thanks for your review.

Safe travels,

Rated 5 out of 5 stars

Experience

Excellent platform

11 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for the fantastic rating! Wishing you happy travels! 🌟

Rated 5 out of 5 stars

Awesome guy I want to ride with this…

Awesome guy I want to ride with this guy all the time I love this guy

10 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Love the enthusiasm! We’re happy to hear you had such a great experience. Thanks for sharing the good vibes, we hope your next ride is just as enjoyable. 😄

Rated 5 out of 5 stars

Poparide is 1 of the best and reliable…

Poparide is 1 of the best and reliable transportation I've ever come across both the company and they're drivers are both amazing I'll sugest anyone to please ride with them,
Thanks
Sincerely
Omar

8 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thank you so much for the wonderful review!

We are thrilled to hear that you find Poparide so reliable and that you've had such amazing experiences with both our team and our drivers.

We truly appreciate you recommending us to others, it means the world to our community!

Thanks for riding with us 🧡

Rated 5 out of 5 stars

Great app for ride sharing!

As a driver and passenger of this app. Poparide has provided me with some amazing experiences & great conversations! I’m addition, the app is easy to use and navigate.

7 April 2026
Unprompted review
Poparide logo

Reply from Poparide

It is so wonderful to hear from someone who uses Poparide as both a driver and a passenger!

We’re thrilled that you’ve had such amazing experiences and great conversations on the road, that’s exactly what our community is all about. It’s also great to know you find the app easy to navigate.

Thanks for being a valued part of our community! 🧡

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this driver. He was punctual, professional, and very courteous throughout the entire ride. The car was clean and comfortable, and he drove safely while making the trip smooth and enjoyable. A truly respectful and class individual — highly recommended to anyone looking for a reliable and pleasant ride.

6 April 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look