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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, efficiency, and reliability, highlighting it as an excellent and affordable alternative for inter-city travel, especially compared to other transportation options. Many people appreciate the community aspect of the service, finding both drivers and passengers to be friendly, respectful, and professional, which contributes to a safe and comfortable travel experience. The platform is also valued for helping drivers share fuel costs and meet interesting people. However, some customers also noted occasional negative experiences, such as issues related to payment processes or adherence to platform policies. A few reviewers mentioned issues with account suspension without clear reasons, and some reported poor communication or unpunctual drivers, leading to inconvenience. There were also isolated instances of unprofessional behavior from drivers, and some users found the service fee to be a bit high relative to the ride price.

What people talk about most

User experience

Customers consistently note positive experiences with user_experience. Reviewers frequently praise the app's... See more

Application

Reviewers mention positive feedback about the app, highlighting its user-friendliness and ease of use for... See more

Service

Consumers find service to be positive, often describing it as efficient, social, and reliable. Many reviewers... See more

Staff

Users describe positive interactions with staff. Many reviewers praise drivers for being punctual,... See more

Price

Customers had positive experiences with price, often describing it as affordable, inexpensive, and a... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using the app since last 2 years for both, looking for a ride and sharing my own rides. Convenience of booking, safe, and most of the time I had been able to find a ride. 100% recommend u... See more

Company replied

Rated 5 out of 5 stars

Poparide has really helped me get back home often (from Ottawa to Toronto) since the Greyhound shut down. Train prices are through the roof so this is an affordable alternative. I've also made a compl... See more

Company replied

Rated 5 out of 5 stars

When I was living in Canada I used to employ Poparide as a passenger. My first trip was from Ottawa to Toronto with a kind French guy in a brand new Mercedes. After that, I had several sucessful... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Poparide as a driver for several trips, and it has been a total game-changer for my commutes to other cities. Unlike traditional ridesharing, this feels much more like a communit... See more

Company replied


Company details

  1. Transportation service

Written by the company

Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great app for car sharing

Great app for car sharing. Works really well for trips between Vancouver and Whistler.

17 February 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.

Rated 5 out of 5 stars

App works well in city areas.

App works well in city areas.

So far met many good drivers.
Be ware of scammers asking for money out side of the app.

Book with users that have been verified & have reviews.

16 February 2026
Unprompted review
Poparide logo

Reply from Poparide

Hey James,

We're glad to hear you've met many good drivers!

You're absolutely right, it's best to travel with verified drivers who have great reviews and never pay outside the app to prevent scams.

Safe travels!

Rated 5 out of 5 stars

Really easy to use and trust worthy…

Really easy to use and trust worthy app. Rides themselves are a bit of a gamble in terms of comfort, but I think it’s a great travel alternative to trains and busses

16 February 2026
Unprompted review
Poparide logo

Reply from Poparide

Hi May,

We're thrilled to hear you're enjoying Poparide!

We strive to provide comfy rides. If you have feedback about a booking, you're always welcome to send us a message to support@poparide.com, and we'll be happy to help.

Regards,

Rated 5 out of 5 stars

Easy to use and great for everyone I…

Easy to use and great for everyone I suggest it. I use it always

13 February 2026
Unprompted review
Poparide logo

Reply from Poparide

We're so glad you enjoyed your trip with Poparide! Thanks for being part of our community. 💚

Rated 5 out of 5 stars

Amazing experience as a driver

Amazing experience as a driver. Always had good experience with people who chose to ride with me.

11 February 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much for the kind words! We’re really happy to hear you’ve consistently had great experiences as a driver and with the riders you’ve hosted. Appreciate you being part of the community! 🚗✨

Rated 5 out of 5 stars

Great experience to travel with him

Great experience to travel with him
Respecting time
Safely drive

9 February 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for sharing your experience and for the 5-star review! We love bringing people together and making travel easy and affordable. 💬

Rated 5 out of 5 stars

“I’ve had a great experience using…

“I’ve had a great experience using Poparide as a driver. The app is easy to use, bookings are straightforward, and payments are smooth and reliable. Passengers are generally respectful, and the review system adds an extra layer of trust. It’s a great way to offset travel costs while meeting interesting people. Highly recommend Poparide to both drivers and passengers.”

1 February 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your kind words. We are really happy to hear Poparide has been a great experience for you as a driver.

It is great to know the app feels easy to use, we also love hearing that you like the review and that you have been meeting interesting people along the way.

Thanks again for recommending Poparide to both drivers and passengers. Safe travels on your next trips! 🚗✨

Rated 4 out of 5 stars

Great service for sharing a ride

Great service for sharing a ride. I can recommend it.
The app could use a bit of an upgrade.

28 January 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for your review, Cornelius!

We're glad to hear you're enjoying Poparide.

You're always welcome to share your feedback with our team via chat or email at support@poparide.com.

Safe travels!

Rated 1 out of 5 stars

for your safety , dont use this platform

I am visiting Canada for 1 week and booked a trip to toronto . First the cars are not safe and they are fitting 3 people at the back for a long travel of 9 hrs which is not comfortable at all. The driver was rude and driving dangerously on the highway and was falling asleep.
I have a family and i was not sure if I will even reach my destination

11 January 2026
Unprompted review
Poparide logo

Reply from Poparide

Hi Sammy,

We’re really sorry to hear about your experience and appreciate you taking the time to let us know.

Please reach out to us at support@poparide.com with your booking details so we can look into this as soon as possible and follow up with you.

We look forward to hearing from you and doing our best to help resolve the situation.

Rated 5 out of 5 stars

The app as improved from a rider point…

The app as improved from a rider point of view. Quick, intuitive and no error

22 January 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks for the kind words and for being an active part of our community! 🤩 Safe travels from the team!

Rated 5 out of 5 stars

osm.

osm, great service...

21 January 2026
Unprompted review
Poparide logo

Reply from Poparide

Thanks so much! 🙌 We’re happy to hear you’re enjoying Poparide. See you on your next ride.

Rated 5 out of 5 stars

Safe, Reliable rideshare.

I have been using Poparide for nearly a year. Overall, I am very happy with the drivers I have encountered on here. It is very inexpensive safe alternative way to travel. If driving long distance is not your cup of tea, if your looking for reliable rideshare, Poparide is your answer.

18 January 2026
Unprompted review
Poparide logo

Reply from Poparide

Hi Stacie 🤩

Thanks so much for riding with Poparide and for taking the time to share this!

We’re really glad you’ve had such great experiences with our drivers and found Poparide to be a safe, reliable, and affordable way to travel.

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