PostcardMania Reviews 304

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being welcoming, genuinely kind, and caring, making them feel comfortable and well-cared for. The customer service is consistently highlighted as excellent, with many appreciating the professional, patient, and attentive approach, along with great communication and follow-up. Reviewers also note the company's dedication to helping small businesses grow, providing support and actively working to ensure campaigns are set up for success. However, some people mentioned dissatisfaction with the service and marketing, citing a lack of meaningful results and issues with communication and follow-through. There were also concerns about the web design being generic and non-transferable, and some felt that marketing promises did not match what was delivered. A few other people also felt that there was a lack of creative talent and that they were constantly upsold before campaigns were even launched.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the professional,... See more

Marketing

People report ambiguous experiences with marketing, with some customers praising the organization for direct... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, great... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers finding the process very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm thankful to be working with postcard mania. They have excellent customer service, especially if you get to work with Ruben. He is highly responsive and helps me to fix mistakes I've overlooked in... See more

Rated 5 out of 5 stars

The staff here are absolutely wonderful! Everyone was so welcoming and genuinely kind. You can tell they care about their customers and each other. I’m really thankful for how comfortable and cared fo... See more

Company replied

Rated 5 out of 5 stars

I’ve said this before and say it again. This full service marketing company is one of the bests, if not the best. The name is deceiving they do websites, landing pages, digital printing and ever... See more

Company replied

Rated 5 out of 5 stars

These folks really know marketing and really took time to make sure you do what works! Marketing takes a lot of trial and error and I can never be sure what I’m doing is working. PostcardMania not onl... See more

Company replied


Company details

  1. Marketing agency

Written by the company

Join 81,767 Businesses & Plan your direct mail marketing campaign FREE. PostcardMania designs, prints and mails postcard mailers for advertising


Contact info

4.1

Great

TrustScore 4 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I just love this company

I just love this company! From the first phone call to the completed project they were right there helping with every step. My online Customer Portal was so easy to use to verify every detail of my mailing. This was my first time using Postcard Mania, but it won't be the last 😃

1 November 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We wish you the best success and look forward to continuing our business relationship!

Rated 5 out of 5 stars

Super helpful

Super helpful, easy to worth with and very accommodating. Will definitely use again and definitely recomend!

29 October 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

Consistent & reliable

Consistent & reliable! Great service for our new mailing project.

28 October 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! We wish you the best ROI!

Rated 5 out of 5 stars

Highly Recommend!!!

The team was very patient and helpful! They made a great clear and concise piece! They were very understanding and helped out at every turn we ran into. Very excited to continue working together.

24 October 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review and kind words! We appreciate your feedback and wish you the best ROI!

Rated 5 out of 5 stars

We have worked with PostcardMania for…

We have worked with PostcardMania for over 2 years now and as a small business we are so glad we found them. Kat and Alexus have been really great to work with because they are truly on top of it and have really helped us with our marketing needs. They have helped us grow in so many ways.

13 May 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind review! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

We had postcards sent out to our…

We had postcards sent out to our accounts to redeem some coupons. Bethany was very helpful and made the process easy. We had great responses using this company. Would recommend them as a great marketing tool.

24 October 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! I will be sure to let your Account Manager, Bethany, know how well she did at making your experience that much better! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

Great Customer Service

There are a lot of services, both digital and print. The account manager was great to work with. At least for my area, the print media didn't work as well as expected. I didn't use the digital ads, but they come with the package and would probably fare better than print.

3 October 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! We appreciate the kind feedback and wish you the best ROI!

Rated 5 out of 5 stars

Excellent company!

We have been using PostcardMania for our marketing for a couple years now. They are an excellent company to work with. They have created a customized marketing campaign for us, both with postcards and digitally. And if we ever feel like something needs to be changed or tweaked, they immediately jump on it to help us change anything we need to get the best results. They really have the customer's best interests in mind which I love. I have known many current and former PostcardMania employees over the last ten years or so and they have all been great people. I absolutely recommend this company!

14 October 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing feedback! We are so appreciative of your kind words and will be sure to let your Marketing Team know how well they did at making your experience that much better! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

PostcardMania is a fantastic company!

PostcardMania is a fantastic company to work for with a lot of talented people. I've worked at big Fortune 50 companies as well as small "mom and pop" companies and PostcardMania is by far the best!

13 October 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! We appreciate the feedback and the kind words!

Rated 5 out of 5 stars

Excellent Customer Service

We've been working with Postcardmania for years now, from our previous contact Saskia to Samantha now, they have been very accommodating of us and our company's needs, excellent customer service!

13 October 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know how well they are doing at making your experience that much better! We wish you the best ROI!

Rated 5 out of 5 stars

I have been using PostcardMania for…

I have been using PostcardMania for years to print cards for my business and they always provide a very high quality product and their staff are a pleasure to work with. I would highly recommend them to other business owners.

5 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We appreciate the feedback and look forward to continuing our business relationship!

Rated 1 out of 5 stars

I decided to give postcardmania a…

I decided to give postcardmania a chance to help me expand my business. I’ve spent over $5,000 and have only received 12 calls, a couple of whom were people begging to have me stop bombarding their mailbox with postcards for services they weren’t interested in.

I’ve ask the company to stop sending me emails and requested to stop using their services because they’re not effective.

I have paid every bill timely, when it was due and found a nasty email from their finance department in my junk mail stating that I owed $100. It’s starting to look like this scam of a company is going to try to milk every penny they can from me.

Maybe I’ll file a complaint with the better business bureau and department of consumer affairs.

Whatever you decide to do, you may want to use Google Ads. They have been far more effective than this company.

5 October 2022
Unprompted review
Rated 5 out of 5 stars

Very well run operation

Very well run operation, honestly I havent experienced such quick and efficient customer like this in a while! Very thorough as well!

23 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind review! We look forward to continuing our business relationship!!

Rated 5 out of 5 stars

Super Happy I Found PostcardMania!

I have been working with PostcardMania for several months and will continue for at least a couple more. My wife and I own and operate a child care center that is still trying to recover from the loss of clients and employees due to the pandemic. I decided to use PostcardMania for a marketing campaign to help with increasing enrollment and to hire additional staff. My experience with their staff, and results produced, has been surprisingly smooth and productive.

Ben Barber, my account manager, Dan Moros, my marketing consultant, and Hyro Spiodic, my digital marketing specialist, among others, have all been great to work with. They are always willing to help and the products that go out look awesome.

I would highly recommend using PostcardMania for your advertising campaigns!

22 September 2022
Unprompted review
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Reply from PostcardMania

We appreciate the kind words and amazing review!! I will be sure to let your Marketing Team know how well they did and we wish you the best success! Looking forward to continuing our business relationship!

Rated 5 out of 5 stars

Direct Mail To Perfection!

Nicole and Kristin at PostCardMania took care of my client's direct mail to perfection. From the design to the targeting everything went perfectly. My agency doesn't do direct mail with anyone else as my reputation with my clients depends on the mail campaign being successful.

8 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! I will be sure to share them with your Marketing Team! We wish you the best ROI!

Rated 5 out of 5 stars

Nicole Hyro and Kristen have been…

Nicole Hyro and Kristen have been great. They have been extremely helpful and there any time I have questions. I couldn’t have asked for a better team to help me with my marketing goals!

5 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind review! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We wish you the best ROI!

Rated 5 out of 5 stars

They have been on top of my campaign…

They have been on top of my campaign since the start. Always very helpful. We did 3-4 rounds of changes, and they were happy to get my postcard dialed in.

16 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We wish you the best ROI and look forward to continuing our business relationship!

Rated 5 out of 5 stars

PostcardMania is the bomb.com!

PostcardMania is the bomb.com! They are not only personable, reliable, professional and down right great folks, but they make you feel like they're working just for you. I'm sure they have a ton of clients, but there follow-up and personal attention is like working with the great companies from back in the old days where they actually know their clients. They are, in fact, the BOMB.COM! (Oh yeah, their work product is top notch as well!)

12 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! We appreciate the kind words and wish you the best success!

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