PostcardMania Reviews 305

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being welcoming, genuinely kind, and caring, making them feel comfortable and well-cared for. The customer service is consistently highlighted as excellent, with many appreciating the professional, patient, and attentive approach, along with great communication and follow-up. Reviewers also note the company's dedication to helping small businesses grow, providing support and actively working to ensure campaigns are set up for success. However, some people mentioned dissatisfaction with the service and marketing, citing a lack of meaningful results and issues with communication and follow-through. There were also concerns about the web design being generic and non-transferable, and some felt that marketing promises did not match what was delivered. A few other people also felt that there was a lack of creative talent and that they were constantly upsold before campaigns were even launched.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the professional,... See more

Marketing

People report ambiguous experiences with marketing, with some customers praising the organization for direct... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, great... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers finding the process very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm thankful to be working with postcard mania. They have excellent customer service, especially if you get to work with Ruben. He is highly responsive and helps me to fix mistakes I've overlooked in... See more

Rated 5 out of 5 stars

The staff here are absolutely wonderful! Everyone was so welcoming and genuinely kind. You can tell they care about their customers and each other. I’m really thankful for how comfortable and cared fo... See more

Company replied

Rated 5 out of 5 stars

I’ve said this before and say it again. This full service marketing company is one of the bests, if not the best. The name is deceiving they do websites, landing pages, digital printing and ever... See more

Company replied

Rated 5 out of 5 stars

These folks really know marketing and really took time to make sure you do what works! Marketing takes a lot of trial and error and I can never be sure what I’m doing is working. PostcardMania not onl... See more

Company replied


Company details

  1. Marketing agency

Written by the company

Join 81,767 Businesses & Plan your direct mail marketing campaign FREE. PostcardMania designs, prints and mails postcard mailers for advertising


Contact info

4.1

Great

TrustScore 4 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

PostcardMania is the bomb.com!

PostcardMania is the bomb.com! They are not only personable, reliable, professional and down right great folks, but they make you feel like they're working just for you. I'm sure they have a ton of clients, but there follow-up and personal attention is like working with the great companies from back in the old days where they actually know their clients. They are, in fact, the BOMB.COM! (Oh yeah, their work product is top notch as well!)

12 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! We appreciate the kind words and wish you the best success!

Rated 5 out of 5 stars

Postcard Mania is a great company

Postcard Mania is a great company. They keep their customers informed on all the mailings and deliver on time as promised. A professional and legitimate company.

14 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind review! We wish you the best success and look forward to continuing our business relationship!

Rated 5 out of 5 stars

Postcard Mania was easy to use and the…

Postcard Mania was easy to use and the employees I worked with were excellent, easy to talk to and quick on the response! They made sure my items were made and sent with care!

9 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind review! I will be sure to let your Marketing Team know how well they did at making your experience that much better!

Rated 5 out of 5 stars

Bree and the team were amazing!

Bree and the team were amazing! We had a rush project and they were extremely accommodating with great communication throughout the process. I was super impressed with the reports they sent over providing stats of our mailer and how quickly they were able to turn this around for us. We will definitely be using their service again! I would strongly recommend Postcard Mania to anyone looking for a reliable company that produces great work in a timely manner. Loved my experience overall!

9 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! We appreciate the kind words and I will be sure to let your Marketing Team know how well they did at making your experience that much better! We wish you the best ROI!

Rated 5 out of 5 stars

Eliza & Design Team

Eliza, and the Design team were outstanding. They were very patient with frequency of the changes I made to my postcard design, and never were annoyed with me. I appreciate that very much. The only negative was with the time delays between communications, but that is a result of communicating with emails, not with professionalism or product. Great Job!! I highly recommend Postcard Mania's Design Team. Thank you.

9 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind words! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We appreciate you and look forward to continuing our business relationship!

Rated 5 out of 5 stars

==>>BEST IN SHOW, HANDS DOWN<<==

Early in 2018 the postcard printer and mailer I had been working with for almost 15 years changed direction as a company and only planned to service big corporate clients. I was more of a boutique client with many smaller mailings throughout the year.

Distraught at the idea of researching to find and develop the same caliber of relationship I had with the other company, I began my search.

I contacted -probably- 12-15 companies from all over the country talking to various people and EVERY time I was either talking to someone from another country who spoke broken English or someone who was -frankly- rude and treated me like a number with little interest in developing a longer term relationship.

Then I called PostCardMania!

Although I had to go through a lengthy phone tree to get to a human I was eventually introduced to Zach and IMMEDIATELY I felt like maybe there was hope.

Now, almost 5 years and hundreds of thousands of mailers later, I can't help but think about those sorry fools that treated me so poorly!

Zach is amazing, friendly, prompt, always calls/emails back, has incredible attention to detail, is patient and pro every step of the way, and in simple terms: hands down a super cool guy. He has MORE than surpassed the relationship I had with the other company.

About a year ago, Zach introduced me to Kat as I had earned my way to VIP status with the company and she is in charge of -well, it seems like many things that are really important! As a direct response marketer, I'm a bit "picky" when it comes to how I like my designs perfected, and Kat makes it happen EVERY-SINGLE-TIME! The best way I can encapsulate Kat is she makes AMAZING ALL CAPS AND BOLD! Wicked sense of humor and all in all...

I am literally elated that when it comes to all my client mailers I KNOW with certainty that the job with PCM will always get done ON TIME, PROFESSIONALLY, COST EFFECTIVELY and it seems with a little humor along the way almost every time.

7 September 2022
Unprompted review
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Reply from PostcardMania

Thank you so much for the amazing review and kind words! I will be sure to let your Marketing Team know how well they are doing! We appreciate the loyalty and business relationship we have had with you throughout these years! Wishing you continued success and ROI!

Rated 5 out of 5 stars

So glad I chose PCM

So glad I chose PCM. Nicole has been awesome too! She works very hard to address all your needs in a timely fashion. Choose PCM if you want results!

5 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind review! We wish you the best ROI and look forward to continuing our business relationship!

Rated 5 out of 5 stars

Couldn’t be happier

Super impressed with this company. They were extremely fast to get each step of the process done and they made it easy. It’s usually like pulling teeth to get me to stop my busy schedule and focus on a new project, but their process makes it simple. The design proof came back and was perfect on the FIRST proof. I’ve never had that happen but I was so blown away by it that I just said “Ship it!”. Thank you Bree, and the PCM team. I look forward to seeing the results come in soon!

3 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind words! We appreciate the wonderful review and wish you all the success! I will be sure to let your Marketing Team know how well they did at making your experience that much better and look forward to continuing our business relationship!

Rated 5 out of 5 stars

It was an incredibly easy process from…

It was an incredibly easy process from start to finish. Kyle and Morganne were amazing and helped me every step along the way and were in constant contact throughout. Would and will recommend PostcardMania to any business looking to get their name out there and in front of customers.

2 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We wish you the best ROI!

Rated 5 out of 5 stars

Ben is very attentive and goes out of…

Ben is very attentive and goes out of his way to make sure all my needs are met. Very happy with the service, highly recommend. Thanks Ben for all your help !

2 September 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind review! I will be sure to let your Account Manager, Ben, know how well he did! We wish you all the success!

Rated 5 out of 5 stars

So far

So far, I am very pleased with Postcard Mania's customer service and its responsiveness. I have sent out about 6 postcards so far, and I like the transparency of how and when the postcards are getting to my customers. Michelle in particular has been great to work with.

1 September 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We wish you the best ROI!

Rated 5 out of 5 stars

First class

Post card mania is a first class one stop shop with unmatched customer service for all of my marketing and advertising needs. The post card mania team makes it simple and easy from start to finish. I highly recommend giving them an opportunity to showcase their talents for all of your marketing and advertising campaigns. Not only do they provide a first class experience; I consider them a viable asset to my success as a local Bay Area Real Estate Developer.

26 August 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind review! I will be sure to let your Marketing Team know how well they did at making your experience better! We wish you all the success!

Rated 5 out of 5 stars

As a busy doctor

As a busy doctor, I am impressed with the professionalism and well executed plan the PostCard Mania team put together. Nicole Kendal was especially helpful with her emails and keeping things organized as our campaign evolved. Thank you I am seeing the results coming in!

24 August 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

PostcardMania is fabulous!

We have been using PostcardMania for years. We are a student music travel company and they have designed postcards and brochures for us and have handled the mailing of the material. The designs look great! The staff that we work with is top notch and the time of turn-a-round on the proofs with any changes or corrections that we have submitted is fast. We couldn't ask for a better partner with our marketing material. Thank you PostcardMania!

24 August 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We wish you all the success!

Rated 5 out of 5 stars

Peter

Peter, Linda G and team were very responsive and helpful!

Thank you!

7 August 2022
Unprompted review
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Reply from PostcardMania

Thank you for the 5-Stars! I will be sure to let your Marketing Team know how well they did! We wish you the best success!

Rated 5 out of 5 stars

Excellent Experience

Excellent Experience
Michelle at PostcardMania is extremely helpful, follows up to check on us to make sure we can get our mailings out as soon as possible, and seems to genuinely care about her clients. It's been a pleasure to work with her.

6 August 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! We wish you the best ROI and look forward to continuing our business relationship!

Rated 5 out of 5 stars

Young people did a good job with…

Young people did a good job with design, design changes, data location, data changes and additions.
Excellent communication and attentiveness.

5 August 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We wish you all the success!

Rated 5 out of 5 stars

Another One!!!

DJ Khaled said it best, Another one!!!! The ladies "Bree and Kristin" knocked another marketing mailer out of the park for my business!!! I know that multiple people have a hand in making this project come to life but I've only had the pleasure of speaking with those 2 ladies. "Looking foreword to meeting everyone soon". Your company has been a blessing to my business and opened doors with new clients that I would have not been able to reach otherwise. The R.O.I. is well worth the cost and any business owner who is serious about marketing and growing their business needs to consider postcard mania and the magic that their staff can create!

3 August 2022
Unprompted review
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Reply from PostcardMania

Thank you for the amazing review! We appreciate the kind words and feedback! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We look forward to continuing our business relationship!

Rated 4 out of 5 stars

I am very happy with Postcard mania

I am very happy with Postcard mania. Thay were very patient with me. They kept in contact when I was negligent. Thay follow-up and get the job completed. I highly recommend them.

30 July 2022
Unprompted review
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Reply from PostcardMania

Thank you for the kind review! We wish you all the success and hope to earn 5-Star's next time!

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