PostcardMania Reviews 306

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being welcoming, genuinely kind, and caring, making them feel comfortable and well-cared for. The customer service is consistently highlighted as excellent, with many appreciating the professional, patient, and attentive approach, along with great communication and follow-up. Reviewers also note the company's dedication to helping small businesses grow, providing support and actively working to ensure campaigns are set up for success. However, some people mentioned dissatisfaction with the service and marketing, citing a lack of meaningful results and issues with communication and follow-through. There were also concerns about the web design being generic and non-transferable, and some felt that marketing promises did not match what was delivered. A few other people also felt that there was a lack of creative talent and that they were constantly upsold before campaigns were even launched.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the professional,... See more

Marketing

People report ambiguous experiences with marketing, with some customers praising the organization for direct... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, great... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers finding the process very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm thankful to be working with postcard mania. They have excellent customer service, especially if you get to work with Ruben. He is highly responsive and helps me to fix mistakes I've overlooked in... See more

Rated 5 out of 5 stars

The staff here are absolutely wonderful! Everyone was so welcoming and genuinely kind. You can tell they care about their customers and each other. I’m really thankful for how comfortable and cared fo... See more

Company replied

Rated 5 out of 5 stars

I’ve said this before and say it again. This full service marketing company is one of the bests, if not the best. The name is deceiving they do websites, landing pages, digital printing and ever... See more

Company replied

Rated 5 out of 5 stars

These folks really know marketing and really took time to make sure you do what works! Marketing takes a lot of trial and error and I can never be sure what I’m doing is working. PostcardMania not onl... See more

Company replied


Company details

  1. Marketing agency

Written by the company

Join 81,767 Businesses & Plan your direct mail marketing campaign FREE. PostcardMania designs, prints and mails postcard mailers for advertising


Contact info

4.1

Great

TrustScore 4 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

I am very happy with Postcard mania

I am very happy with Postcard mania. Thay were very patient with me. They kept in contact when I was negligent. Thay follow-up and get the job completed. I highly recommend them.

30 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind review! We wish you all the success and hope to earn 5-Star's next time!

Rated 3 out of 5 stars

They sent out nice postcards

They sent out nice postcards. They did not have the expected ROI.

26 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Hi Connor, we would love to handle any concerns you may have regarding your ROI and success. Please let your Account Manager know that we would love to connect and see how we can help!

Rated 5 out of 5 stars

Exceptional service every time I work…

Exceptional service every time I work with Postcard Mania! Each of their representatives in every department is polite, helpful, full of useful information and direction. I work primarily with Austin and Ellen and their help and response time is impeccable, every time! The design team is wonderful! Creative designs, very detail oriented on how to precisely target your markets. Highly recommend using Postcard Mania.

24 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! We appreciate the feedback and I will be sure to let your Marketing Team know how well they did! We look forward to continuing our business relationship!

Rated 4 out of 5 stars

Well Done

Postcard mania has done a fine job. They are consistent, accurate, and dependable.

20 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the review! We look forward to continuing our business relationship and hopefully earning 5-Stars next time!

Rated 5 out of 5 stars

Great communication with Michelle B

Great communication with Michelle B. We caught every little thing and worked till it was perfect. Great attitude and very patient with me! Loved working with her!

16 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing feedback! I will be sure to let your Marketing Team know how well they did with making your experience that much better!

Rated 5 out of 5 stars

Absolutely recommend

Absolutely recommend, great response and service from their entire team start to finish.

16 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thanks for the 5-Stars!! We wish you all the success!

Rated 5 out of 5 stars

Linda was absolutely terrific in…

Linda was absolutely terrific in communication and helping us. 10/10 would use again.

16 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing feedback! I will be sure to let your Account Manager, Linda, know how well she did at making your experience that much better!

Rated 5 out of 5 stars

Great work & service

Great work & service. Really helped my insurance business.

13 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the review! We appreciate your feedback and wish you the best ROI!

Rated 5 out of 5 stars

Great Communication

I have just started a campaign with PostcardMania and the communication has been excellent. They are very available and I like the processes they have in place for approvals.

12 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We appreciate the feedback and look forward to continuing our business relationship!

Rated 5 out of 5 stars

Keep This Quiet Please!!

It is not too difficult to find a postcard mailing service. They are a dime a dozen. But finding a postcard mailing service that is invested in your message and your goals is extremely rare. I've had the wonderful opportunity to work with postcard mania for just a little bit and to say that I was impressed by the professionalism and the dedication to my wants and needs would be an understatement. I'm very happy that I clicked on that Facebook ad - it absolutely is changing the direction of my business for the better. I strongly recommend to anyone... Except my competition, don't tell them please 🤫

9 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! We appreciate the kind words and I will be sure to let your Marketing Team know how well they did with making your experience that much better! We wish you all the success!

Rated 5 out of 5 stars

Kristen and everyone I was in…

Kristen and everyone I was in communications with at Postcard Mania were so helpful, patient and pleasant! I was very happy with my experience with them :)

7 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! I will be sure to let your Marketing Team know how well they did! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

Exceptional service!

I have found the customer service and communication from those helping me at Postcard Mania to be exceptional! They are super friendly, always answer my questions, and have been very helpful in getting everything set for the services I need. I would definitely recommend them!

5 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the 5-Stars! I will be sure to let your Marketing Team know how well they did at making your experience that much better! We look forward to continuing our business relationship!

Rated 5 out of 5 stars

They have a lot of skin in the…

They have a lot of skin in the marketing game! They've been doing it for years and they know exactly how to market your brand! Fantastic customer service and the people I work with are nothing short of amazing chock full of great ideas. Highly recommend. Nick Garcia was very thorough and not pushy at all. He didn't need to be as their campaigns speak for themselves.

5 July 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the kind words! We appreciate the amazing feedback and I will be sure to let your Marketing Team know how well they did at making your experience that much better! We wish you the best ROI!

Rated 5 out of 5 stars

Worth EVERY penny

Excellent customer service! They really go above and beyond to help maximize your ROI. You get so much more than you pay for.

28 June 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing review! We wish you all the success and look forward to continuing our business relationship!

Rated 5 out of 5 stars

Top notch service

The team worked together to help my vision become reality. They were patient with my MANY changes until I was satisfied. My mailings just went out so I can't comment on success rate yet, but as far as working with them so far, it has been great! I highly recommend them.

26 June 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the amazing feedback! We wish you the best ROI and look forward to continuing our business relationship!

Rated 5 out of 5 stars

They were great to work with

They were great to work with. Created a fantastic design and very timely on getting the mailing out ahead of schedule

22 June 2022
Unprompted review
PostcardMania logo

Reply from PostcardMania

Thank you for the 5-Stars!! We appreciate your feedback and look forward to continuing our business relationship!

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