Ive bern playing for 5 years and i have had on avarage 5 wins a year of small amounts, gift cards and prizes. I worked out i came in just below even. However. My brother and sister-in-law have won £50... See more
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People's postcode lottery does exactly what it says... for the people, millions of people who are helped, encouraged and supported in ways that are endless. During the call today I learned so much a... See more
Company replied
Had to wait on hold for a while but once my call was answered I was dealt with efficiently. The call handler also updated some information while we were dealing with the reason for my call. Was part... See more
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Speaking with the lady (sorry forgot her name now 😞) she listened to my query and solved it immediately without any problem. When I originally received my winning email, I was just about to order my... See more
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Company details
- Charity
- also in
- Lottery vendor
About Postcode Lottery
Written by the company
Postcode Lottery is a subscription lottery which raises money for charities. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12.50 per month. They are automatically entered into every draw and prizes are announced every day of the month. That's 20 draws a month for £12.50.
£1.8 Billion for Charities & Good Causes No less than 30% of the ticket price goes to charities, so our players know that they are helping amazing causes every single day. Our players are making a difference every single day by supporting a wide range of charities and good causes across Britain and around the world. To date, they’ve generously provided more than £1.8 Billion in funding which is helping thousands of organisations and projects. Catch up on all the latest charity news.
Sign up to Support & Your Chance to Win Big If you want to help us support a range of fantastic projects, sign up to play. For other ways to assist deserving charities, check out our How To Help page or find out about Local Causes near you on our website.
Postcode Lottery
Written by the company
- Contact information
- If you have a query about the lottery or need help with your subscription, we’re here to help at www.postcodelottery.co.uk/about-us/contact-us. If your request is urgent, we strongly recommended that you call us on freephone number 0808 109 8765.
Guaranteed Winners Every Day
20 draws/month for £12.50 - your chance to win millions!
For £12.50 a month you'll be entered into all draws to win amazing prizes!
Plus, a minimum of 30% of the ticket price goes to charities and good causes!
Contact info
28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
- 0808 1098 765
- info@postcodelottery.co.uk
- www.postcodelottery.co.uk
Refer a Friend to Postcode Lottery
You should know
4.8
Excellent
51k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I had a query which I had to discuss, it was done efficiently.
I had a query which I had to discuss with a Team Member of the Postcode Lottery.
The advisor with whom I spoke was Steven. He was very pleasant, polite, helpful and very knowledgeable. The query I had was dealt with efficiently and accurately.
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your kind review, we're glad we could help 😊 - Lauren
Craig was very understanding on the…
Craig was very understanding on the phone and reassured me that everything with my account was ok.The customer service i experienced with these people was 100% .
They even agreed to check on me that im ok, as ive been ill in 3monthes that im well and if there is anyway they can help with my lottery experience.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're always happy to check in with our players Pamela. We're so glad to hear you had a good experience. We hope you're feeling better soon! 😊 - Lauren
Very helpful and excellent explanation
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for taking the time to leave us a review, we're glad we could help 😊 - Lauren
Customer service by Mark was excellent
Customer service by Mark was excellent. Explained everything to me
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thanks for your review Rachel. We're so pleased to hear we could help 😊 - Lauren
Perfect
Spoke to lovely polite gentleman who was very friendly and helpful. Thank you .
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your kind review, we're glad we could help 😊 - Lauren
Really pleasant lady answered all my…
Really pleasant lady answered all my questions
Took time to ask how my house move went as I had called to change my Postcode
10 out of 10 sevice
30 September 2026
Unprompted review
Reply from Postcode Lottery
That's lovely to hear Ted, we're so glad we could help. Thank you for leaving us a review 😊 - Lauren
Representative was very friendly and…
Representative was very friendly and helpful great customer service
29 September 2026
Unprompted review
Reply from Postcode Lottery
We're delighted to hear that Wesley. Thanks for taking the time to leave us a review 😊 - Lauren
I have experienced absolutely…
I have experienced absolutely outstanding customer service on multiple occasions,I have called up today and spoke to Jodie she was warm and helpful and helped me to get everything sorted thankyou for all the help it’s much appreciated
30 September 2026
Unprompted review
Reply from Postcode Lottery
We appreciate you taking the time to leave such a lovely review Shermaine 😊 - Lauren
Reply from Postcode Lottery
That's lovely to hear Julie, thank you for taking the time to leave us a review 😊 - Lauren
Fabian was very helpful and efficient.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad that we could help Victoria, thank you for your review 😊 - Lauren
I rang as I had a problem getting into…
I rang as I had a problem getting into my account, the lady I spoke to was lovely and sorted the problem straight away. She also told me how much I’d contributed to charity and thanked me which was nice. She also wished me luck on winning. Great customer service! Thank you!
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your kind review Sancha, we're glad we could help 😊 - Lauren
Reply from Postcode Lottery
We're glad that we could help, thank you for your review 😊 - Lauren
People's postcode lottery does exactly…
People's postcode lottery does exactly what it says... for the people, millions of people who are helped, encouraged and supported in ways that are endless. During the call today I learned so much about the good causes that benefit from our playing the lottery, especially the local community based charities. One word "Joyful "
30 September 2026
Unprompted review
Reply from Postcode Lottery
We really appreciate your support Dave! We couldn't help so many wonderful charities without our wonderful players 😊 - Lauren
I spoke with Ian who sorted out my…
I spoke with Ian who sorted out my problem very quickly and professionally.
He was very friendly and polite and explained where I had gone wrong.
It was a pleasure talking with him.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad to hear you had a great experience Martin! Thank you for your review 😊 - Lauren
Helpful lady
The lady on the line was very helpful ,straightforward and the problem was resolved very quickly
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your review, that's great to hear! We're always happy to help 😊 - Lauren
Needed to switch payment account which…
Needed to switch payment account which was achieved very smoothly.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're glad that we could help Peter, thank you for your review 😊 - Lauren
What a wonderful conciept
What a wonderful conciept: this is: i have been lucky to have won. E Vouchers: and the same for Tescos: Maybe one day soon a small cash prize may happen: who knows: The call handlers are so polite: please try and keep it up. Stewart
29 September 2026
Unprompted review
Reply from Postcode Lottery
A massive thank you for your support! 😊
- Michaela
Changes…
The person I spoke to was very friendly and helpful. Great customer service.
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're so glad to hear that Karen, thank you for your kind review 😊 - Lauren
Very helpful
Very helpful, problem dealt with professionally. Thanks
30 September 2026
Unprompted review
Reply from Postcode Lottery
We're happy to help Marie, thanks for your review 😊 - Lauren
Lady very nice and helpful thank u xx
30 September 2026
Unprompted review
Reply from Postcode Lottery
Thank you for your kind review, we're glad we could help 😊 - Lauren
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