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Posturite Reviews 

4,297
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and suitability of the products, often finding them supportive and comfortable for their specific needs. Many people highlight the exceptionally fast delivery, with orders frequently arriving sooner than expected or within 24 hours. The service is also widely regarded as fantastic, with professional and helpful staff providing a smooth ordering process and excellent communication, making the overall experience efficient and easy. However, some customers also noted issues with delivery, including orders being delayed or sent to incorrect addresses.

What people talk about most

Product

Customers had positive experiences with product, often praising its quality and functionality, with many... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

People report positive experiences with service, with many describing it as excellent, first-rate, and very... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting the ease of ordering and... See more

Quality

Customers consistently note positive experiences with quality, with many praising the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The desk converter was dispatched straight away (faster than the 2 days the website indicated). It's not out of the box yet but this is the second one we've ordered because the first was high quali... See more

Company replied

Rated 5 out of 5 stars

This is the second cushion I've purchased so that my office set-up matches my home set-up. Definitely found the first cushion helped support my back/posture so wanted to replicate the set-up; went fo... See more

Company replied

Rated 5 out of 5 stars

Fantastic service all around. The items I purchased, replacement parts for my RH Logic 400, arrived very quickly and in perfect condition. Having videos on the Posturite website showing how to rep... See more

Company replied

Rated 5 out of 5 stars

First time i have ordered from Posturite, webb site rally good, my order was approved and confirmed, delivery was nex day, very impressed. Product was good, person who it is for really happy, complet... See more

Company replied



Company details

  1. #39 of 61 best companies in Office Furniture Shop
  2. #12 of 18 best companies in Office Supplies Store
  3. #3 of 3 best companies in Office equipment repair service
  4. #22 of 24 best companies in Office equipment supplier
  5. #2 of 2 best companies in Office refurbishment service

About Posturite

Written by the company

Services and resources

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Ergonomic office chairs
Sit-stand desks
Sit-stand platforms
Ergonomic accessories

For your home

Posturite for home

At Posturite, we create healthier, more active workspaces both at home and in the office. Our team of health experts offer ergonomic products like office chairs, sit-stand desks, lumbar cushions, and wireless accessories.

Investing in ergonomic equipment is a valuable step for both health and work performance. While we can't promise instant success, being comfortable and well-supported boosts focus, creativity, and motivation.

Our ergonomic chairs cater to individual needs, offering adjustable options like executive, industrial, and specialist seating to reduce risks of back pain and RSI. Our team is available for support via live chat, email, phone or DSE assessments carried out at your workspace or remotely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.5

All reviews

(4,297)

1,177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery driver was very helpful

Delivery driver was very helpful

9 July 2026
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Reply from Posturite

Good afternoon Lisa. Many thanks for taking the time to leave us a review, it's great to hear you had a positive experience with us. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Easy to order

Easy to order. arrived quickly. Had a quick try out and works fine

8 July 2026
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Reply from Posturite

Good afternoon Valerie. Thank you very much for submitting your review, we're glad to see you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Since request was made after DSE risk…

Since request was made after DSE risk assessment the whole process took less than 2 weeks to have someone come out and assess my workstation until delivery of item. I am awaiting Email to book appointment for the chair to be built.

9 July 2026
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Reply from Posturite

Good afternoon Elizabeth. We're really pleased to read that you had a good experience with us, thank you for taking the time to share it. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Excellent product delivered promptly.

Excellent product delivered promptly.
Supports lower back on long car journeys

9 July 2026
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Reply from Posturite

Good afternoon. Thank you for taking the time to leave us a review, we're delighted to receive your feedback. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Straight forward

Straight forward, helpful and listened to my needs

8 July 2026
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Reply from Posturite

Good afternoon Devi. Many thanks for taking the time to leave us a review, we're delighted that we lived up to your expectations. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Excellent service and price

Delivered less than 24 hours after purchasing, £20 cheaper than on Amazon, with more choices of colours. Recommended.

8 July 2026
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Reply from Posturite

Good afternoon Pat. Thank you very much for leaving us a review, we appreciate you taking the time. We're pleased to hear of your experience and look forward to helping you again in the future. Kind regards, Amber.

Rated 4 out of 5 stars

good service

8 July 2026
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Reply from Posturite

Good afternoon Margaret. Many thanks for taking the time to submit a review, we're delighted to hear that you had a good experience. We look forward to helping you again in the future. Kind regards Amber.

Rated 1 out of 5 stars

Gas lift cylinder missing however it…

Gas lift cylinder missing however it was ticked off on the sheet inside the box. The screws were also loose in the box when it arrived. Can't build the chair and have had to escalate internally.

30 June 2026
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Reply from Posturite

Good Afternoon Ben, Thank you for taking the time to leave us a review. We are sorry to hear of your experience with your ordered goods. If you wish to discuss this further with a member of staff, please would you be so kind as to contact Bespoke@posturite.co.uk and one of my colleagues will be happy to speak with you, and assist you accordingly to resolve this. Kind regards, Samuel

Rated 1 out of 5 stars

Incompatible goods provided and shocking follow up service

the initial assessment recommended a desk and footstool that does not fit under the desk and a mouse that arrived faulty.
Lots of follow up emails and after a month I have been told by one dept that I need to order the new mouse despite a different dept stating that they have ordered.
Initial good delivery even if goods were not compatible, but follow up service is simply shocking I have tried to resolve this with over 25 emails to date to the posturite teams at the following email addresses where the complaint has been passed around Bespoke@posturite, warranties@posturite and Supportmailbox@posturite

7 July 2026
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Reply from Posturite

Good Afternoon Mavis, Thank you for taking the time to leave us a review. We are sorry to hear of your experience with your ordered goods and service. Please be advised, I have passed your details and review onto our bespoke team at Bespoke@posturite.co.uk and one of my colleagues will be in contact with you shortly to resolve this matter with you as a matter of urgency. Kind regards, Samuel

Rated 1 out of 5 stars

Order Mishandled & Delayed

PO was submitted on 30th June. The product arrived on 07th July. I had to intervene numerous times to explain that I'm not expecting any chair delivery, it's just an ergonomic mouse. My order was placed on hold. "I can confirm this order has been amended to go just as a direct shipment for you and re-released. Once the item is with our delivery partners, they will contact directly with delivery updates on this for you. I do greatly apologise for any inconvenience due to this."
I suffer a lot due to your internal error.

7 July 2026
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Reply from Posturite

Good Afternoon, Thank you for taking the time to leave us a review. We are sorry to hear of your experience with us and the delay with receiving your ordered goods. In regards to your order, it does seem a system error was the result of the delay with your order and I can reassure you that this was investigated by the relevant employees at the time and was resolved as a matter of urgency. Kind regards, Samuel

Rated 5 out of 5 stars

Instructions for how to adapt the chair…

Instructions for how to adapt the chair to my needs were very clear.

3 July 2026
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Reply from Posturite

Good afternoon Jacqueline. Thank you for leaving us a review, we're really pleased that you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Fast delivery

Delivered fast and intact, great desk.

2 July 2026
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Reply from Posturite

Good afternoon Thomas. Many thanks for taking the time to leave us a review, it's great to hear you had a positive experience with us. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Delivery in time

Delivery in time, good communication , no issues

3 July 2026
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Reply from Posturite

Good afternoon. Thank you very much for submitting your review, we're glad to see you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Quick dispatch, quality item

The desk converter was dispatched straight away (faster than the 2 days the website indicated).

It's not out of the box yet but this is the second one we've ordered because the first was high quality and suitable so we're getting the same now another employee requires one.

6 July 2026
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Reply from Posturite

Good afternoon. We're really pleased to read that you had a good experience with us, thank you for taking the time to share it. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

Easy to order and delivered quickly.

Easy to order and delivered quickly.

29 June 2026
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Reply from Posturite

Good afternoon Rhianne. Thank you for taking the time to share your feedback. We're really pleased you had a good experience. We look forward to helping you again in the future. Kind regards, Amber.

Rated 5 out of 5 stars

easy to order and recieved very…

easy to order and recieved very quickly. item as described

2 July 2026
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Reply from Posturite

Good afternoon Paul. Thank you for sharing your feedback with us. We're pleased to hear you were satisfied with the service we provided. We look forward to helping you again in the future. Kind regards, Amber.

Rated 2 out of 5 stars

Delivery time promise not met

Delivery time promise not met, wrong delivery information given, too many staff members involved so confusion, chair delivered with no assistance in setting up.

30 June 2026
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Reply from Posturite

Good Morning Joanne, Thank you for taking the time to leave us a review. We are sorry to hear that your experience with us has not been as expected. If you would be so kind as to contact our customer service team at supportmailbox@posturite.co.uk, one of my colleagues will be happy to assist you in arranging a set up of the chair you have received and provide you with all the relevant delivery information requested. Kind regards, Samuel

Rated 4 out of 5 stars

Quick and easy to deal with.

Quick and easy to deal with.
I'm happy with chair. It is very comfortable. Although Delivery was delayed but they apologised for the delay. The reason for not given a 5 stars is because the chairs has no head/neck rest.

30 June 2026
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Reply from Posturite

Good afternoon Rosemary. Thank you for taking the time to leave us a review, we're delighted to receive your feedback. We look forward to helping you again in the future. Kind regards, Amber

Rated 5 out of 5 stars

Great online chat to talk through which…

Great online chat to talk through which were the correct replacement parts for my chair. Very knowledgable. Rapid delivery.

1 July 2026
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Reply from Posturite

Good afternoon Nick. Many thanks for your review, it's great to see that you were happy with our service. We look forward to helping you again in the future. Kind regards, Amber.

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