I needed to get copies of old bills for a closed account in a hurry. My initial enquiry through the PowerNI Messenger channel was disappointing as there was no response for over 2 hours. People expect... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Power NI is easy enough to make contact , you don't have to listen to loads of options and call is answered (like other companies) when a selection is made, still does not connect to the relevant t... See more
Company replied
Phone call answered quickly and pleasantly. Knowledgeable and helpful assistant The process felt easy - I was transferring an account which is not that straightforward, so this was down to the wa... See more
Company replied
I contacted PowerNI via Facebook messenger to request copies of historic bills and also change some personal details on my account. They came back to me incredibly quickly and I was able to get everyt... See more
Company replied
Company details
- #35 of 42 best companies in Energy supplier
- #26 of 30 best companies in Electric utility company
- #28 of 35 best companies in Green energy supplier
About Power NI
Written by the company
We are Power NI, Northern Ireland’s leading, local electricity company with over 90 years of experience. We believe that this local knowledge and experience gives us a unique advantage and that’s why over 500,000 homes, farms and businesses in Northern Ireland choose Power NI.
Switch to Power NI
Moving House?
Written by the company
Contact info
64 Newforge Lane, BT9 5NF, Belfast, United Kingdom
- home@powerni.co.uk
- www.powerni.co.uk
4.2
Great
1k reviews
Asks customers to review
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Issue resolved by contacting via facebook
I had a great experience contacting PowerNI through their Facebook page. They quickly resolved my issue regarding a final bill credit refund without the need for a phone call.
13 February 2025
Unprompted review
Reply from Power NI
Hi Eugelito,
Thanks for taking the time to leave a review.
We are delighted to hear your query was resolved and you were happy with the experience.
If you have any further queries in future, please do not hesitate to get in touch.
Thanks,
Power NI Team
Great Customer Support
Really lovely customer service representative by the name of Paddy answered our phone call. Very helpful and understanding.
12 February 2025
Unprompted review
Reply from Power NI
Hi Anna,
Thank you for reaching out. We appreciate you taking the time to leave a review.
We will pass on the positive feedback to Paddy.
If you need any further help in future, get back in touch.
Thanks,
Power NI Team
My aunt passed away
My aunt passed away. The colleague I spoke to was helpful, kind, compassionate and understanding. She had everything sorted in no time and a new account opened.
Would highly recommend.
4 February 2025
Unprompted review
Reply from Power NI
Hi Derek,
Thanks for taking the time to leave a positive review.
We are sorry to hear that your aunt has sadly passed away, please accept our sincere condolences.
We are delighted to hear of the kindness which you received when you contacted to sort out registering a new account.
Should you need any further assistance in future please do not hesitate to get in touch.
Thanks,
Power NI Team
Reply from Power NI
Hi Mr Chapman,
Thanks so much for your kind review.
It means a lot to know that you've always found our staff helpful.
Please don't hesitate to get in touch if there's anything else we can help you with.
Thanks,
Power NI Team
Phoned due to bereavement
Phoned about a bereavement to close my Dad's account, the member of staff was very sympathetic, helpful, and professional, she had it sorted out in no time. 100%
3 February 2025
Unprompted review
Reply from Power NI
Hi,
Thanks so much for your feedback.
We're delighted that you were treated in such a helpful and professional way by our team at a really difficult time.
It means a lot to know that our colleague was sympathetic on the call and everything was sorted out.
Please get back to us if there's anything more we can do to help in the future.
Thanks,
Power NI Team
My problem is ongoing for months and is…
My problem is ongoing for months and is not being fixed is forcing me to consider change energy supplier
1 November 2024
Unprompted review
Reply from Power NI
Hi Derek
We're sorry to hear that you've been experiencing an ongoing issue and we would like to reach out to get this resolved.
Can you please get in touch with us by email (home@powerni.co.uk), or message us on facebook, instagram or X with more information so that we can help.
You can also phone us on 03457 455 455 (option 3) between 9am and 5pm (Mon-Fri).
We look forward to hearing from you as soon as possible to get the problem fixed.
Thanks,
Power NI Team
Attention!!
Attention!!! Attention!!! Attention!!! Possibility of data theft! The site does not accept my debit and credit card details. It constantly deletes the data and asks me to re-enter all the data! I tried to pay with other cards and the same problem. I noticed a certain pattern in the last weeks all my cards were hacked and there were unauthorized attempts to pay with my cards mainly in the USA! After exchanging the cards for new ones, the same. Has anyone had a similar experience?
3 February 2025
Unprompted review
Reply from Power NI
Hi Lucas
Thank you for taking the time to leave us a review.
Can you provide us with more details? To do so please get in touch with us by calling 03457 455 455 (Option 3), by emailing home@powerni.co.uk, or by messaging us on Facebook or X.
We look forward to hearing from you.
Thanks
Power NI Team
Prompt service .no frills.just facts
Prompt service .no frills.just facts. And friendly confidence..not the cheapest on the market but close to it.
29 January 2025
Unprompted review
Reply from Power NI
Hi Mr Lynn,
Thank for your kind words, we appreciate you taking the time to leave a positive review.
It’s great news to hear that you’re happy with the service you’ve received from us so far! We are delighted to have you as our customer.
Please don’t hesitate to get in touch again if you have any queries.
Thanks,
Power NI Team
DM’d power ni about an issue about not…
DM’d power ni about an issue about not receiving my codes they sorted me in a short period of time chuffed
29 January 2025
Unprompted review
Reply from Power NI
Hi Timmy,
Thanks for taking the time to leave us a review. We are very happy to hear that our agents were able to resolve your issue quickly and to your satisfaction.
If you ever need anything else, please reach out.
Thanks,
Power NI Team
Topped up online and managed to lose or…
Topped up online and managed to lose or delete the code🙈🙈...messaged Power NI told them what happened.. sent few details within 10 mins of contacting them i had my code re issued 🥰🥰...thank you so so much🥰
29 January 2025
Unprompted review
Reply from Power NI
Hi Josephine,
Thanks for taking the time to leave us a review. We are very glad to hear you were able to get your keypad code reissued, and are happy we could make the process as easy as possible for you.
If you ever need anything else, don't hesitate to get in touch.
Thanks,
Power NI Team
Reply from Power NI
Hi R.N,
Thank you for taking the time to let us know about your recent experience moving over to us.
We're delighted to hear eveything went smoothly.
Please do reach out if there's anything we can do to support.
Thanks,
PowerNI Team.
Fast service and sorted with my power…
Fast service and sorted with my power code I lost
22 January 2025
Unprompted review
Reply from Power NI
Hi Chloe,
Thanks for taking the time to leave a review.
We are delighted to hear your query was resolved quickly.
Should you need any assistance in future, please do not hesitate to get in touch.
Thanks,
Power NI Team
Never rang me back 4 days after…
Never rang me back 4 days after contacting them about changing supplier to their company. Poor
6 January 2025
Unprompted review
Reply from Power NI
Hi Michael,
Thanks for taking the time to leave a review and we are sorry for the experience you have had with us.
We would like to look into this for you. You can contact us on our customer helpline on 03457 455 455 (option 3), by email home@powerni.co.uk ,or alternatively reach out via our social channels with your details if you would like us to look into this for you.
Thanks,
Power NI Team
Very helpful company
Very helpful customer service agent who arranged a refund of a credit balance I’d built up with the minimum of fuss.
8 January 2025
Unprompted review
Reply from Power NI
Hi Andrew,
Thanks so much for taking the time to leave us a review.
We are delighted to hear you were happy with the service you received and that your refund was processed without fuss. Please don't hesitate to reach out if you need anything else.
Thanks, Power NI Team
Great service
Spoke to a true gent named Terry, made the setup of a new account a seamless experience.
6 January 2025
Unprompted review
Reply from Power NI
Hi Donna,
Thank for your kind words, we appreciate you taking the time to leave a positive review.
It’s great news to hear that you’re happy with the service you’ve received from us so far! We are delighted to have you as our customer.
Please don’t hesitate to get in touch again if you have any queries.
Thanks,
Power NI Team
They can’t count
They can’t count. Still waiting on a satisfactory answer to why my direct debit increased by 18% when I have been paying EXACTLY the correct monthly amount based on my consumption.
3 January 2025
Unprompted review
Reply from Power NI
Hi there,
Thank you for taking the time to leave a review.
We are sorry to hear you are unhappy with your direct debit being increased.
We’d really like the opportunity to investigate this further for you.
You can contact us on our customer helpline on 03457 455 455 (option 3), by email home@powerni.co.uk ,or alternatively reach out via our social channels.
We hope to hear from you soon.
Thanks,
Power NI Team
Discontented with Power NI's disrespectful attitude to their customers.
For the second quarter in a row I am being harassed by Power NI with text messages to 'remind you that your electricity bill payment is due for account ----------' 'please pay £----- online today.' Three such messages arrived on my phone today. I received my quarterly bill by post shortly before Christmas and I paid the bill almost immediately by cheque, using the Power NI pre-paid second-class envelope. If Power NI want bills to be paid more promptly they should not be facilitating the use of cheques and second-class post, especially in the busy Christmas period. I was previously asked by Power NI how satisfied I was with their customer service and I have to say I was unable to give a complimentary response. I am considering changing my energy supplier.
3 January 2025
Unprompted review
Reply from Power NI
Hi John,
Thank you for taking the time to leave a review.
We do appreciate that you paid promptly, and we are sorry to hear you are unhappy with our service after receiving one of our automated reminder texts.
We’d really like the opportunity to investigate this further for you.
You can contact us on our customer helpline on 03457 455 455 (option 3), by email home@powerni.co.uk ,or alternatively reach out via our social channels.
We hope to hear from you soon.
Thanks,
Power NI Team
Reply from Power NI
Hi Nancy
Thanks for taking the time to let us know about your switching experience. We strive to make the process seamless for our customers and are delighted to have you on board.
If there is anything else we can do to help, please let us know.
Thanks,
Power NI Team
Reply from Power NI
Hi Michael
Thanks for writing your review. We’re always delighted to hear that customers are happy with the service we provide.
Please get in touch if there's anything we can do to help in the future.
Thanks,
Power NI Team
Reply from Power NI
Hi Edwin,
Thanks for sharing our feedback with us.
It means a lot that you found it easy to switch to Power NI.
Please don't hesitate to get in touch if there's anything else we can do to help.
Thanks again,
Power NI Team
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