Praxis Reviews 2,512

Hired a dryer from them, Needed it longer so didnt return it at the desired time. With other building rental companies you just pay when you bring it back.

Got a call from a woman at praxis who said " DIEFSTAL" 3 times in a 2 minute conversation.

Will not use them again.

Praxis is the closest hardware store to my house and since we have been doing a lot of renovation in the past year, we also visited it a lot of times. I really like the offer they have, the products are of good quality. It is true that some of them you can find cheaper in similar (German) stores. But Praxis is not a huge store, but a "cozy" one. We had no issue returning products and they have discounts every week on different product categories (with the Praxis App). All in all, I am a fan of Praxis

well, never did online shopping and always new what I am buying so it always worked for me well. Never been refused by Praxis employees for product returns. So it worked all good for me. But, it is sure more expensive other sellers of the same things.

The discounts on the site aren't real

The discounts on the website are based on an optional discount that a customer can have when they buy the product using the companies app.

Additionally I've had a very poor experience with one of their online sellers.

It's a shame, since I had just picked out a floor for my whole apartment there and will now have to search for a new one elsewhere.

I will not come back to this store.

Beyond the wide variety of products in the store, what impressed me the most was the customer service team. Even though the mistake in my order was mine, they responded quickly with excellent communication and service, and provided a solution. Dankewel Praxis Klantenservice!!!

Service at the physical shops is simple VERY BAD.
It is as if the personnel have received an advice/recommendation by their management : “ that the don’t have to do service”
Ask for something you don’t know or need help with… you have t literally said by their management employees: “solve it yourself, I don’t have to do it”
This answer is repeated as if learned standard by the employees.
If you approach the customer service desk.. to rent something for example… they don’t even look at you… if they are chatting.. and having a nice time… they continue doing their thing and pretend you are not there!
This examples are not single events… they happen very often and by all the shops!
Rotterdam, den Haag, Schiedam, vlaardingen
They should not wear those t-shirts with the inscription from : here to help”!
Really bad bad attitude .

Ordered a few times online and often issues. This time it says shipped 4 days ago but order still listed as not sent: 2521751975/5409656330/0036218900

Reasonable and responsive customer service, bad product quality, and they did not allow me to publish my review on their product as it did not "meet their standards". I was already wondering how it is possible that all three reviews gave these same broken boxes five stars. Now I understand that they are censoring the poor reviews.

I ordered xxl mover boxes and other boxes. All four boxes arrived broken and the lids of all the boxes were missing. The material (plastic) used for the boxes is so weak that I would not dare to load anything heavier than clothes in them. And from the other boxes one box was missing.

The only reason why I give two stars instead of one is that the customer service was understanding and responsive, and offered to refund the missing and broken products.

Praxis sells motor G11 coolant as G12. There is a blue color engine coolant, made by 'Protecton' which is currently being sold by Praxis as G12 however it is in fact G11. Don't ruin your car...

Praxis how many cars have yoi destroyed already?

I ordered multiple packs of floorboards for over 600EUR and paid an additional 40EUR for delivery.

Following the signature that was demanded first by the delivery agent in the street to justify delivery, the items have been left inside our courtyard -despite my repeated requests- in a way that is now blocking the entrance to two houses, which is not only extremely inconvenient, but is also creating a hazard in case there is a fire.

I explained to the delivery agent that I am a woman who is alone at the moment, with construction workers coming in 2 days, so I am not able to move the heavy items. I requested multiple times that the items be placed elsewhere, at least in a way that is not blocking the entrance/exit to the houses, but the agent kept repeating "Not my problem!". When I told him I will place a complaint if he does not move the items, his response was "I don't care, not my problem!."

I do not believe that it is unreasonable to expect that delivery agents do not leave heavy items in the way, deliberately blocking the entrance and exit to buildings; if Praxis is charging clients for delivery, it should go without saying that they do not send angry and aggressive agents who refuse the absolute minimum of cooperation, service-mindedness and polite communication.

Very rude customer service a blond women giving wrong information plus very disrespectful.

Just stay away and don't order online, because they don't ever never deliver your package on agreed date. It was 1-2 days, now I'm in the 11th day, still there is no delivery.

No answer from the customer service.

Just stay away at all costs.

I must write a review for the benefits of others. It started by the bad service at delivery of the BBQ we ordered from Praxis online. The driver was rude very impatient very unpolite . Than we put up our BBQ and noticed lots of damages during the building of it plus rust straight from their shop and since we looked to buy a rust free BBQ with special coverage anti rust ...we were shocked to see it plus many other flaws on a brand new not cheap BBQ . We called client service were kept online for an hour as number one in the waiting list then told we ate 0 on the waiting list then they hung up we tried again same story for 3 hours untill it was the closing time . No one answered for the entire time . We wanted to vonsilt what to fo if we can still use it before returning it as it was ordered for a big party and there wasn't time to order a new one . But of course Praxis client service is not realy existing.
What to do now is not sure but definitly not recommended.

Do not buy from Praxis online! I bought a showerhead via Praxis website two weeks ago to replace my broken showerhead. However, I didn't receive my showerhead after one week of purchase, and seller that sells via Praxis is Ecorain, who told me that my package was lost by DHL, their chosen courier. I followed up to request for a replacement because this has disturbed my daily life, but never received a response again. So I decided to purchase another showerhead from a different seller elsewhere, while requesting for a refund from Praxis at the same time. But the system directed me to their sales partner directly who ever responded to my refund request. Although I did receive my showerhead two weeks later, I don't need it anymore! I contacted Praxis costumer service, who told me that since I have requested a return online, I will have to communicate with their sales partner directly. There is no info online that shows clear steps about free online return, nor did their sales partner ever reply. I basically cannot exercise my right as a consumer, even though the Praxis website clearly stated that as a Praxis plus member we have 90 days cooling period to return our products by them or their sales partner. This is ridiculous! Sensible people should never buy from them, because even if you have 2-year guarantee by law, they are not reliable to comply the laws.

I use the home delivery service ,always a correct fast delivery.good quality goods. Good communication. Never had a problem yet. Easy to use .always has stock in store.

Excellent shower unit, but very poor assembly instructions. Difficult to understand and caused a lot of confusion and frustration.

On March 28 I made my order for 3 doors with confirmed delivery date (uitlerlijk 23 mei) latest on 23 May 2024. We planned with constructors the work to be done around that delivery date, of course I never received the doors, never an update on delivery date, on the website under my order is still confirmed 23rd of May 2024 (today is 24th of May 2024)
I only discovered by calling the customer service ( 1h 45 min waiting in the line) that my order will be maybe delivered on the 7th of June. At that point I asked to cancel ONLY 1 of 3 doors and the answer is NO they are already produced... ok than deliver! No, they are not done!!! SO, I needed to buy another door to let the work go on. I called again Praxis and asked at least CHANGE ONLY THE SIZE of 1 door. Of course, the answer is NO, SORRY.

What I know is that they have my money, they did deliver nothing, and they didn't want to help me at all!
it is really a poor shop they don't know what customer service is!
Never buy anymore at Praxis.

On May 15th I ordered a product, the delivery time was 1-3 business days and the stock status was available, but after 3 days the Shipping status of my product was still not updated. When I contacted customer service they told me that there was a glitch and I would have to wait another 3 days. Again 3 days passed, I sent an e-mail again, today is the 22nd and nothing has changed about the update, if the problem is not solved, I will apply to the necessary authorities, it is sad to see such things in a company like praxis

Ordered laminate. They claim it will delivered in 3 to 5 business days, in reality this is hardly the case. It is almost two weeks, I had relied on their delivery to plan my house into order including organising and installing furniture with the help of friends. This whole plan got screwed over thanks to praxis and their false information.

The infuriating part of this is that if they told the truth even though this delivery is too long (by any standard, the laminate i ordered is readily available at the store) at the very least would have avoiding wasting my friends time if they were honest. Such a waste, I regret making the order to begin with.

Praxis website gave an estimated delivery time of 1-3 days and it has now been 9 days and I haven't received my package yet. I cannot believe it takes a package so long to get from Germany to the Netherlands.
What a disappointment.
In addition, the only options for places to have it delivered to are places that are really far away, closest one of which is 5km from me. So if you have to order something heavy, don't bother ordering from them. Don't use this company if you have to order something to get a project completed.
I will never order from them again.