PreciousLittleOne Reviews 

Avoid this company like the plague. Spent £95 for a little tykes truck for my grandsons birthday and still waiting for it after 3 weeks so his birthday was ruined. Sent numerous e-mails but no reply and the telephone number given on their website is useless because you can never speak to a representative. I’ve instructed pay pal to claim for a full refund

Just be aware and please share. I ordered and paid for an order from 'Precious Little One' in October last year and never received my goods. They never replied to my emails, never answered the phone, no contact at all so I kissed goodbye to my money. Now all of a sudden (Christmas looming) I've started receiving emails from them. I still can't contact them. Shocking reviews, wish I'd read the reviews before placing my order last year. PLEASE AVOID AND DO NOT ORDER FROM THEM

Ordered pram of this website 3 weeks ago have not received pram or any replies from
Emails or customer service phone number!
Absolute scam !!

Terrible company I ordered and paid for a dolls pram last Christmas I never received it
It was impossible to get any contact with them I found out they had gone bust and finally spoke to the liquidator who told me I would not receive my money back and my bank might refund it which they did not.
I am now receiving offer from thus company as I am on their nailing list they must be joking I would never buy from them
I find it a bit worrying that trust-pilot are still rating them good !!!!!

They don’t even deserve a 1 star !
Appalling delivery.
Annoying lies stating the car seats I ordered have arrived but missed the courier ! That they are on their way but 8 days later still no car seats.
I have tried ringing customer service and like many - only get 1 choice to leave a message . All well and good if they actually take time to respond to these messages - no one has contacted me .
I am now giving them a date expect I get my goods and after that I will be going for a full refund through PayPal .
I would NOT recommend this company to anyone else and hopefully by reporting this company less people will be disappointed.
Maybe one of the team can be brave and comment on my review!
Or maybe I am just too hopeful !
I am not being unreasonable and I do understand the climate around covid and deliveries as I am a key worker in the NHS and live in a very real world !

DO NOT ORDER FROM THEM!
After trying to reach anyone in customer services, I finally had an email reply after 5 days of sending my first email, which is already 2 days past the date my £200 carrycot was supposed to arrive! Only to be told that there is a problem with driver shortage and that delivery would be 7 working days from the day I received their customer service response. 7 working days later STILL no carrycot. Again, back to the hassle of trying to get through to someone. This time I’m getting a refund and ordering elsewhere. Joke of a company.

I note that the new owners of Precious Little one claim to be nothing to do with the old company that defrauded its customers (including me - they owe me £200 for a pram that never arrived); however, how can they be a new company when they're happy to take the mailing list of the old incarnation of the company and use it to mail marketing material to "valued customers" from their time in Grantham? That is either a breach of GDPR, or they are in effect the same company, who therefore still owe all that money which was stolen from customers last year. I will be waiting for my £200 refund and if it doesn't come, I will be reporting the GDPR breach.

Appalling customer service! they’re useless and fake! Told me on my confirmation the car seat I ordered would be 3 working days so I emailed web chat messaged here and insta after 4 days no reply until it had been a week then to be told it would be here Tuesday nothing then they emailed to say it didn’t get despatched in time and I’d definitely have it the next day then they rang me today they’d still not despatched it! Never known any thing so bad in my life! Not as if car seats are cheap things and they just need an order up completely and whoever was on the call in the background had the cheek to be clever. Honestly my advice for everyone don’t order!

So update after being told it was despatched last week then Monday that was complete lies and they have now finally sent the right tracking for the carseat and should be here Tuesday… 3 weeks not 3 days after I ordered it

I've tried to reach out to them by phone/email/support case to replace some damaged stroller wheels. When calling you are redirected to a voicemail (and of course no one is reaching back), when you contact support on the website you don't receive an email notification with a case number that you can track, etc. My experience is extremly poor and it seems that once the sell is done no one really cares about the outcome. My recommndation will be to try to call them to see if you can even speak witth someone before you do a purchase just to avoid the frustation after.

17/10 customer update based on 15/10 update from the vendor (sew below): Thank you for your swift reply which I appreciate but it seems to be more a PR exercise from your side. In short, if I would have been able to contact you by phone/email/support case this conversation wouldn't have existed. The fact that you haven't answered any communication channel advertised on your website doesn't have anything to do with the fact that you are the new owner of the business or when the order was placed. Although I've communicated the order number a few times I will do it once more here (1562763). While I appreciate that you are a new owner and that you might not have historical background I believe that once you have decided to invest and benefit from the existing brand (otherwise I would imagine you would have started an website from scratch) I can't agree that you are can dismiss the obligations that the other owens had towards your customers. As you suggested I've reached out to the vendor of the pram (BabyStyle) and surprisingly they've moved the responsibility towards you (which I can understand from a commercial perspective but it's not acceptable given the fact that the product was faulty). This being said, I truly hope that both you and the vendor will start thinking that there at the end of the line there is a customer that tries to solve a problem that he didn't create and even more customers that can witness and learn from this poor experience.  
P.S.: Can you please reply with an email address where you can be contacted?  As of now, this wasn't shared and it's not available on your website.

Absolutely appalled that this company who went into administration owing thousands of customers merchandised that was purchased and never received. We ordered a few toys in October 2020, never received and no refund given. They have the audacity to ‘reopen’ a year later, still no toys or refund AND to top it off they have kept my email on their marketing distribution lists!!! Absolute cheek!

Avoid

I have never left a bad review before but I feel I really need to on this occasion.

I ordered a Hauck Rapid 4 Stroller on 15th September which stated a 3-5 working day delivery and I’d receive a tracking code within that time.

After 5 days and no delivery or tracking notice I emailed to ask where the order was. They replied, a lot later and stated that the supplier had not given them any details and not yet dispatched. I waited another week, nothing sent, nothing emailed, nothing. I then emailed and stated to cancel the order as I was in desperate need. They said no as the order was already with supplier and to refuse delivery when it arrived… which it still hasn’t, not even sent! . To me, I paid them, not received it and it was down to them to sort, I am shocked at the awful customer service received, the lack of knowledge they’ve taken of fault on their side. Quite honestly I’ve never received anything this bad.

Since then I have called, left a message, sent several emails and no response.

The bank have made a claim with them, and nothing has be resolved. The bank have been very good but I am now on edge wondering if they’ll resolve it completely.

This is awful and no one deserves this stress and money pretty much being stolen!

Please avoid.

Made an emergency order for a baby's car seat to be delivered in 3 working days on the 29/8/21. A week later no seat, no communication. I have called and been told refund is being processed. It's now nearly 2 months no refund, no communication! Luckily i paid by credit card so will now go via bank but the inconvenience and disappointment and hassle is frustrating.

Awful customer service. Spent the best part of £300 on a pram and it’s no where to be seen. Paid for 3-5 delivery, 12 days ago.

All I have got is generic emails saying a shortage of delivery drivers is to blame. I received this email 7 days after I had ordered. I wouldn’t have minded if there was a genuine problem with deliveries but there is no information, no tracking and no response from them.

The phone number goes through to vm and no one responds to their chat service or emails.

i never got the kindercraft bike.
this is pure scam
don't EVER BUY FROM THIS SITE

I ordered an item on the 29th September and tried to cancel an hour later as someone had already bought me the item.
Nobody replied to email, voice message or live chat. No way of contacting this company, they do not reply!
The crib has now eventually been delivered and I can't get hold of the company to return! Absolutely disgraceful company

Brought a really nice rocking horse from pud from junction 32 today, really good costumer service.

Excellent service and prices at junction 32.

Very helpful staff and very polite. Me and my girlfriend are very happy with our new pram purchase for pretty little one at junction 32

Excellent shop choice and price. Recommended for customer service.